How to master service request management in seconds
Companies can receive hundreds of service requests at a time, and if not managed carefully, these requests can turn into a liability. With a service request management...
Deliver exceptional support faster with AI customer...
Artificial intelligence in customer service has come a long way in the last few years alone to power modern customer experiences and improve service levels across a...
How to streamline your business with workflow...
Businesses are under constant pressure to achieve more with less. They must continuously upskill their employees even though they can’t spare the hours for training....
Why your business needs a customer portal to thrive in...
Nobody wants to wait on hold for a service agent to pick up, or worse, send an email to customer service for an issue only to see the response time is days. Customers...
5 best AI help desk software solutions for 2025
Artificial intelligence (AI) is bringing all kinds of productivity hacks to different work tools and software we use, cutting out redundant manual work and replacing it...
How an AI ticketing system will transform your business...
Customer service teams rely on ticketing systems to handle and sort incoming customer requests. Traditional ticketing systems require a lot of human intervention to sort...
How to increase car sales with a CRM for automotive...
These days, the first place customers look at a car is online. Compared to walking into a dealership and interacting with a sales team, this makes it more challenging...
6 steps to implement and automate a quote management...
Sending quotes might seem straightforward, but for a quote to turn into a sale, there’s a lot that goes on behind the scenes between creation, quote revision, and a...
5 CRMs for service businesses to know in 2025
If you’re not tracking your customers’ data, you’re missing out on golden opportunities to surprise them with impeccable service. Whether you’re in the stages...
How to master dependencies in project management [2025]
You can’t butter your toast until you’ve toasted the bread. Nor can you install the windows of a house until the walls are up. Each of these tasks is...
The best help desk software for 2025
Help desk software has become a vital tool for companies of all sizes, enabling them to streamline communication, manage inquiries efficiently, and provide exceptional...
Mastering IT service management: A comprehensive guide
Effective IT service management (ITSM) has become a crucial element for organizations striving to deliver exceptional services and remain competitive. By focusing on...
6 reasons your business needs service ticketing...
Imagine going to a doctor’s surgery with no triage. Instead, everyone just takes a number from the front desk and waits in line until it’s their turn to receive...
What is service management? And why should you invest...
Providing quality service that makes customers happy doesn’t happen randomly. It’s due to a delicate process of monitoring and improving the systems that...
11 business management software solutions [2025]
Business management software is meant to make it easier for your team to complete their work. Whether setting and tracking progress toward a goal or keeping tabs on...
How Enterprise Service Management can change the game
Enterprise service management, abbreviated as ESM, extends the principles of IT service management to allow companies to improve workflows and service deliveries across...
7 best mortgage CRM software solutions
With so much paperwork, documentation, regulations, and communication that goes into closing a mortgage, managing it all can be a challenge. If you’re a financial...
Understanding venture capital CRMs + Top 5 solutions...
Venture capital relies on strong relationships, efficient operations, and well-executed investment strategies. With high stakes and fast-paced decision-making, a CRM for...
How to improve your employee lifecycle management...
Every employee’s journey with your company tells a story—one that begins long before their first day and extends well beyond their last. Whether the excitement of...
4 best invoice management platforms to streamline...
One single invoice can take days to process. Once it’s received, data gets extracted, it’s verified with the right departments, goes through approval processes, and...
15 top options for project management software with a...
Tired of playing phone tag and email ping-pong with clients just to keep them in the loop on project progress? There’s a better way. Project management software with a...