Customer support vs customer service: What’s the...
The terms customer service and customer support are often used interchangeably, and while both refer to ways of assisting customers, they differ in their approaches. In...
How to create a social media content calendar template
Social media trends and content move fast, and if you’re not on top of organizing your content, you just might miss an opportunity to connect with your audience....
Customer onboarding guide: best practices, metrics, and...
You’ve nurtured the lead, closed the sale, and are ready to watch the revenue roll in. It sounds like your work is done, but customer onboarding is the next...
How to design an effective customer education strategy
You provide your customers with support, community, content, and perks, but if you’re not teaching them, you’re missing out on a critical way of engaging them....
Project schedule management: a complete guide
So here you are, scratching your head, wondering how to manage the schedule of your project. Maybe you’re a freelancer trying to schedule client work. Or perhaps...
How resource management creates better projects and...
You’ve probably read countless project management guides, covering tasks, goals, and workflows. But what about the invisible factors that derail projects? Poor...
Customer success unleashed: Strategies for effective...
The key to a successful business is the relationship you have with your customers. We all want our customers to continuously thrive using our products and services, but...
Top 10 Asana Alternatives (Features, Pricing &...
Asana is a popular task and project management software option for teams—but you might find that other options on the market have more appealing offerings. Maybe you...
A conversation with LinkedIn on how to attract and...
The modern-day work environment is evolving at lightning speed. But something that has maintained its importance is the pursuit of talent: how organizations attract new...
Celebrating the winners of the monday.com AI app...
This summer, we ignited a spark of creativity with the monday.com AI app hackathon, and the energy it generated continues to inspire us. For this event, we invited...
Asana project management: features, integrations, and...
A reliable and collaborative project management platform streamlines all the essential elements of your projects like tasks, phases, budgets, and resources. If...
How to provide effective support for your app
It’s no secret that creating an app that stands out in today’s competitive SaaS app marketplace is a hefty task. You’ve got the features, the intuitive...
Master the lead management process in 7 stages + how AI...
Lead management sits at the core of your business’s success. Without a constant fresh stream of incoming leads, your sales may dry up. Generating new leads is one part...
Mass email: definition, best practices, and FAQs
Mass email has been around longer than the internet. In May 1978, Marketing Manager Gary Thuerk sent a mass email to 397 accounts registered on the US Defence...
The app developers guide to thriving on SaaS...
Today’s SaaS app marketplaces offer customers sophisticated tools to extend the capabilities of SaaS platforms that would take years to build in-house. But with so...
Lead distribution: why it matters and applying it to...
Each lead is unique, just like each sales rep is unique. To maximize every opportunity with a potential customer, it’s important to pair them up with the best sales...
Smartsheet project management: features, pricing, and...
The ability to plan, coordinate and track tasks effectively is the cornerstone of project management success. Whether you’re a seasoned project manager, or someone...
Lead qualification checklist to streamline sales
Ever wondered what sets top-performing sales teams apart from the rest? The secret lies in lead qualification – boosting efficiency by focusing on the most promising...
monday sales CRM vs. Salesforce: which is better for...
Both monday sales CRM and Salesforce are cloud-based platforms that help companies manage their business and automate processes related to customer service, sales,...
Lead capturing 101: Strategies and software for more...
When it comes to your business’s lead management, you can’t do much without knowing who your leads are or how to contact them. It’s not enough to strike a first...