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Customer support vs customer service Whats the difference
CRM and Sales

Customer support vs customer service: What’s the...

The terms customer service and customer support are often used interchangeably, and while both refer to ways...

8 min read

Customer onboarding guide best practices metrics and FAQs
CRM and Sales

Customer onboarding guide: best practices, metrics, and...

You’ve nurtured the lead, closed the sale, and are ready to watch the revenue roll in. It sounds like...

10 min read

How to design an effective customer education strategy
CRM and Sales

How to design an effective customer education strategy

You provide your customers with support, community, content, and perks, but if you’re not teaching them,...

9 min read

Why Customer Orientation Matters
CRM and Sales

Why Customer Orientation Matters

Customer orientation is the key to business success.

10 min read

group of people discussing sales leads using monday.com
CRM and Sales

The lead management process: a practical guide

A great lead management process can transform your business.

11 min read

An image of a male sales professional sitting on a beige sofa, sending mass emails from his laptop.
CRM and Sales

Mass email: definition, best practices, and FAQs

Mass email has been around longer than the internet. In May 1978, Marketing Manager Gary Thuerk sent a mass...

9 min read

monday sales CRM vs. monday work management
CRM and Sales

monday sales CRM vs. monday work management

The monday.com universe of products is always expanding and we’ve received a lot of questions from you, our...

4 min read

A person checking out his inbox for important mails.
CRM and Sales

Email conversion rate: importance, tips, and FAQs

Customer attention is fleeting at best. With a sea of new brands vying for your customer’s attention via...

7 min read

NetSuite CRM vs Salesforce: Which is the best choice?
CRM and Sales

NetSuite CRM vs Salesforce: Which is the best choice?

If you’re weighing up which CRM solution would be the best fit for managing your customer relationships,...

13 min read

sales productivity
CRM and Sales

Building a high-performing sales team: tips for...

Sales is the driving force behind any business. Without a strong sales team, it’s difficult for...

6 min read

a marketer writing out an email a/b testing campaign on a white board
CRM and Sales

Unlock the power of email A/B testing: Get to know the...

Email marketing is a crucial part of any sales strategy, but are you using it to its full potential? In this...

8 min read