Not all industries have the same customer relationship management needs. Real estate agents rely on their network to close deals,...
In order to understand what drives — or prevents ‚ your customers’ purchasing decisions, you need a way to organize and...
Small business employees are often used to wearing many hats and piecing together projects and information to keep the business moving...

Customer support vs customer service: What’s the...
The terms customer service and customer support are often used interchangeably, and while both refer to ways...
8 min read

Customer onboarding guide: best practices, metrics, and...
You’ve nurtured the lead, closed the sale, and are ready to watch the revenue roll in. It sounds like...
10 min read

How to design an effective customer education strategy
You provide your customers with support, community, content, and perks, but if you’re not teaching them,...
9 min read

Why Customer Orientation Matters
Customer orientation is the key to business success.
10 min read

The lead management process: a practical guide
A great lead management process can transform your business.
11 min read

Mass email: definition, best practices, and FAQs
Mass email has been around longer than the internet. In May 1978, Marketing Manager Gary Thuerk sent a mass...
9 min read
6 Best rated free CRM platforms for 2023
Since finding the right CRM for sales, customer support, and marketing teams takes time and resources, you might start by looking into the free CRM options out...
16 min read

monday sales CRM vs. monday work management
The monday.com universe of products is always expanding and we’ve received a lot of questions from you, our...
4 min read

Email conversion rate: importance, tips, and FAQs
Customer attention is fleeting at best. With a sea of new brands vying for your customer’s attention via...
7 min read

NetSuite CRM vs Salesforce: Which is the best choice?
If you’re weighing up which CRM solution would be the best fit for managing your customer relationships,...
13 min read

Building a high-performing sales team: tips for...
Sales is the driving force behind any business. Without a strong sales team, it’s difficult for...
6 min read

Unlock the power of email A/B testing: Get to know the...
Email marketing is a crucial part of any sales strategy, but are you using it to its full potential? In this...
8 min read
How to supercharge your sales and marketing funnel in 2023
If you do a lot of cooking, a funnel is a must-have kitchen utensil. With a large, open, top that decreases in size to form a small(er) opening, a funnel allows cooks to...
7 min read