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CRM and sales

We’re delving into CRM best practices, latest trends and effective strategies.
Learn how to get the most out of monday CRM features to improve efficiency at every stage of the customer journey, plus what makes it stand out from other CRM software.
CRM and sales
CRM and sales

MQL vs SQL: what’s the difference and why it matters in 2026

Your sales team just spent 20 minutes on a call with someone who seemed interested, asked good questions, and even requested a follow-up. Two weeks later, they’re...

Sean O'Connor | 22 min read

CRM and sales
CRM and sales

Raw leads to closed deals: The sales team playbook for 2026

Your sales team just captured 500 new leads this month. Sounds great, right? Here’s the reality: most of those contacts are raw leads with nothing more than a...

Sean O'Connor | 17 min read

CRM and sales
CRM and sales

Sales opportunity management: 7 strategies to close more deals

Your sales team is juggling 47 open opportunities, but only 3 have defined next steps scheduled. Sound familiar? Most revenue teams track deals in spreadsheets or basic...

Sean O'Connor | 19 min read

CRM and sales
CRM and sales

Sales qualified leads (SQL): how to identify and convert more in 2026

Your sales team just spent three weeks nurturing a “hot” lead with multiple demos, detailed proposals, and executive presentations. Then, radio silence....

Sean O'Connor | 18 min read

CRM and sales
CRM and sales

Build a virtual inside sales team with AI agents: guide for 2026

Sales teams are drowning in manual work. Reps spend Monday mornings updating CRM records instead of calling prospects, and qualified leads sit unassigned for hours....

Sean O'Connor | 19 min read

CRM and sales
CRM and sales

Outreach sales automation guide: build AI-powered workflows in minutes

A sales team sends 200 emails this week. Twelve prospects respond. Three book meetings. One becomes a customer. Meanwhile, competitors close deals faster, pipelines stay...

Sean O'Connor | 25 min read

CRM and sales
CRM and sales

How to sell when AI handles first touch: human skills and CRM

A notification lands: another qualified lead from the AI system. Company size looks good, budget’s confirmed, pain points are documented. But that same lead just...

Sean O'Connor | 26 min read

CRM and sales
CRM and sales

Building a sales enablement tech stack: 2026 guide

Your sales team has five different platforms, three spreadsheets, and two manual processes just to track one deal from lead to close. Sound familiar? Most revenue teams...

Sean O'Connor | 34 min read

CRM and sales
CRM and sales

Pros of using one AI agent for sales: 7 key benefits and tech stack simplification for 2026

Sales teams are drowning in platforms. CRM for deals, email automation for outreach, scheduling apps for meetings, proposal generators for contracts. Each login eats...

Sean O'Connor | 18 min read

CRM and sales
CRM and sales

How SDRs use generative AI: prioritize leads and close faster

When an SDR team makes 100 calls a day and still misses quota, the issue is focus, not effort. High-intent leads often sit untouched in the pipeline while competitors...

Sean O'Connor | 30 min read

CRM and sales
CRM and sales

How to balance human and AI collaboration in sales:  proven strategies and best practices

Another quarter has ended. The numbers tell a familiar story before anyone even checks them. Top performers are crushing their targets while others struggle to keep up....

Sean O'Connor | 18 min read

CRM and sales
CRM and sales

CRM automation with AI: how to automate data management in 5 steps

Sales reps spend countless hours trapped in data entry cycles when they should be closing deals. Scattered contact details, stale lead scores, and endless manual updates...

Sean O'Connor | 26 min read