David Hartshorne,
Posts by this author
The best help desk software for 2025
Help desk software has become a vital tool for companies of all sizes, enabling them to streamline...
Mastering IT service management: A comprehensive guide
Effective IT service management (ITSM) has become a crucial element for organizations striving to deliver...
The ultimate guide to PI planning
Program Increment (PI) Planning is a cadence-based event that aligns all Agile Release Train (ART) teams to...
The 10 best CRMs for consultants in 2025
Consultants and consulting firms require customer relationship management (CRM) software to streamline their...
How to measure and improve your customer satisfaction
Customer satisfaction measures how much your customers like your products or services. And in some cases, it...
Managing dependencies with leads and lags in project...
Lead and lag are project management terms that describe the potential advance or delay of activities within a...
Top 10 Asana Alternatives (Features, Pricing &...
Asana is a popular task and project management software option for teams—but you might find that other...
Asana work management: features, pricing, and...
Work management involves organizing, planning, prioritizing, and tracking tasks and projects to manage...
What is email bounce rate, and how do you reduce it?
Email is still one of the most effective ways for marketers to reach their audience – but only if they have...
Is a master’s in project management worth it?
Project managers are in high demand. Research by the Project Management Institute (PMI) indicates that...
Quickbase pricing review and alternatives
If you’re looking for a cost-effective work management platform, chances are you’ve already searched for...
How to unlock business insights through customer data...
Customer data analysis helps you understand precisely how your customers interact with your website, brand,...
What is a gate review in project management?
A gate review is a valuable way to keep track of each phase or stage of a project. It allows independent...