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David Hartshorne

David Hartshorne is a freelance writer for leading B2B SaaS and tech brands, creating detailed, actionable content that resonates with their audience. When he’s not writing, you’ll find him chilling with a thriller or roaring on the Villa.

41 articles published by this author

How to measure and improve your customer satisfaction
CRM and Sales

How to measure and improve your customer satisfaction

Customer satisfaction measures how much your customers like your products or services. And in some cases, it...

10 min read

Managing dependencies with leads and lags in project management
Project management

Managing dependencies with leads and lags in project...

Lead and lag are project management terms that describe the potential advance or delay of activities within a...

8 min read

Discover 15 ways to reduce your email bounce rate and improve your email deliverability.
CRM and Sales

What is email bounce rate, and how do you reduce it?

Email is still one of the most effective ways for marketers to reach their audience – but only if they have...

12 min read

Is a masters in project management worth it
Project management

Is a master’s in project management worth it?

Project managers are in high demand. Research by the Project Management Institute (PMI) indicates that...

9 min read

Quickbase pricing review and alternatives
Comparisons

Quickbase pricing review and alternatives

If you’re looking for a cost-effective work management platform, chances are you’ve already searched for...

7 min read

How to unlock business insights through customer data analysis
CRM and Sales

How to unlock business insights through customer data...

Customer data analysis helps you understand precisely how your customers interact with your website, brand,...

11 min read

What is a gate review in project management
Project management

What is a gate review in project management?

A gate review is a valuable way to keep track of each phase or stage of a project. It allows independent...

7 min read

What is a lead source and why are they so valuable
CRM and Sales

What is a lead source and why are they so valuable?

A lead source informs you how potential customers found your business. It’s vital information that helps...

8 min read

What is CPQ Configure Price Quote
CRM and Sales

What is CPQ (Configure, Price, Quote)?

By 2020, almost half (48%) of sales organizations were using a CPQ solution. When implemented correctly, they...

8 min read