Transform your service operations from reactive to proactive

Empower service teams to deliver exceptional support experiences faster
with smart automations that leverage the power of AI.

What would you like to manage?

IT service
Customer service
Facilities service
HR service
External requests
Procurement requests
Legal requests
Finance requests
General requests
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Out-of-the box solutions for a variety of service use cases

Ticket management
Multi-channel support
AI & automations
Service catalog
Employee lifecycle
SLA configurations
Knowledge management
Asset management
Inventory & orders
Customer portal Coming soon

Fast-track service operations from A to Z with smart automations & AI

Self-service customer experiences

Enable customers to solve common issues on their own so agents can focus on critical issues.

Automatic ticket classification

Let AI automatically tag tickets by type, urgency, sentiment, department, and more to accurately prioritize incoming tickets.

Smart ticket routing

Speed up ticket handling and reduce manual work with automatic assignment to relevant agent or team.

Knowledge base assistance for agents

Solve a wider range of issues with AI assistance that pulls relevant knowledge and minimizes unnecessary escalations and delays.

Streamlined communication

Automate replies, follow-ups, and more to speed up communication between agents, customers, and all of your stakeholders.

Dashboards & analytics
Stay ahead of service trends and issues

Monitor your entire service operations performance to detect issues before they escalate and identify areas for improvement.

No-code, low-code
Full freedom to scale with business needs

Effortlessly create automated service processes that span the organization and can be quickly adapted as needed — without expensive developer or implementation costs.

Rapid implementation
Start delivering service, fast

Enjoy an intuitive user interface and out-of-the-box solutions that ignite quick setup and lightning-fast time to value.

One platform for enterprise service management

Create a seamless connection across the organization between service desks and their data, tools, and people to maximize resources and boost efficiency.

Turn service needs into action
Turn service needs into action

Bridge the gap between tickets and larger scale service initiatives by managing them in one place.

Solve tickets with full context
Solve tickets with full context

Connect service management with organizational resources like assets, knowledge base, directories, inventory, and more.

Accelerate stakeholder collaboration
Accelerate stakeholder collaboration

Replace messy email threads with in-platform communication to connect internal and external stakeholders.

Turn service needs into action

Bridge the gap between tickets and larger scale service initiatives by managing them in one place.

Solve tickets with full context

Bridge the gap between tickets and larger scale service initiatives by managing them in one place.

Accelerate stakeholder collaboration

Bridge the gap between tickets and larger scale service initiatives by managing them in one place.

"Our team LOVES the monday service platform and we’re already exploring how we could incorporate it for other departments, too. It has streamlined our workflow in a way that both our team and customers appreciate."
Andrew Marshall
VP Operations, Sewell Family of Companies
Integrate your communication & IT tools
Azure DevOps
Microsoft Teams
Microsoft Outlook
Azure DevOps
Microsoft Teams
Microsoft Outlook
Enterprise service management solutions

monday service is built for streamlining exceptional service delivery across the organization. Customize and scale your service operations with unmatched ease of use, no-code automations, and robust AI.

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Backed by G2 customer reviews
monday service is built on top of the award-winning platform
Frequently asked questions
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What is ESM?

ESM stands for Enterprise Service Management. It refers to the practice of applying service management principles and processes across an entire organization, beyond the IT department. ESM aims to improve and streamline services across various departments, such as HR, Finance, Facilities, and more, by adopting service-oriented approaches, tools, and technologies.

What is ITSM?

ITSM (IT service management) is the process in which IT teams deliver their services to customers.

What is an ITSM software?

ITSM software provides efficient tools and capabilities to streamline the process of delivering IT services, and improve the quality of service provided.

What is the best ITSM software?

The best ITSM software is one whose features best suit your organization and its goals. monday service offers a holistic, yet strategic management platform with user friendly features that foster digital transformation.

What makes monday service stand out from other service management platforms?

monday service is the choice for companies of all sizes who want to deliver exceptional service with less friction, due to its user-friendly interface, customization capabilities that don’t require development, and smart automations and AI. It goes beyond traditional offerings by serving as a versatile, complete platform for managing cross-organizational projects, organizational resources, and facilitating collaboration with both internal and external stakeholders.

What is incident management?

Incident management is the process of identifying and resolving critical events that pose a threat within your organization, in order to prevent or minimize disruption to your services.

What is a service level agreement (SLA)?

A service level agreement is the contract between a service provider and customer, detailing components such as the level of commitment, responsibility, and terms of service being provided.