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AI, at your service
Empower any team to deliver efficient service at scale with powerful AI.
What would you like to manage?
Effortless service excellence is here
Gain clear service performance visibility and insights
Build and customize any service workflow in minutes
Unify ticketing, knowledge, and operations on one platform
Automate ticket resolution and manual work with AI
AI handles tickets,
your teams drive impact
AI service agent
The always-on service expert
Resolve requests instantly with a built-in AI agent that delivers personalized, accurate solutions using ticket history and knowledge base.
Auto-categorization
Sort and prioritize tickets instantly
Instantly categorize tickets by type, urgency, sentiment, department and more for accuracy and consistency.
Smart routing
Speed up response time
Streamline ticket handling and reduce manual work with automatic assignment to relevant agent or team.
AI suggestions
Solve any type of ticket with confidence
Empower your service teams to quickly solve any type of issue or request with AI suggestions and one-click replies.
Service workflows
Frictionless from start to finish
Use a drag-and-drop workflow builder to automate any workflow, including replies, notifications, follow‑ups, actions, and approvals.
Easily shape every aspect of service to your business needs
Your service portal,
your way
Enhance end-user experiences with a customized portal to submit requests, view ticket status, follow up, and access self-serve resources.
Proactive service, powered by data
Customize dashboards to track service performance and company needs in real-time. Spot trends early and make data-driven decisions with confidence.
Connected teams, faster resolutions
Create tailored workspaces for every team while keeping them connected to eliminate bottlenecks, ensure seamless escalations, and drive faster resolutions.
Easily shape every aspect of service to your business needs
Your service portal, your way
Enhance end-user experiences with a customized portal to submit requests, view ticket status, follow up, and access self-serve resources.
Proactive service, powered by data
Customize dashboards to track service performance and company needs in real-time. Spot trends early and make data-driven decisions with confidence.
Connected teams, faster resolutions
Create tailored workspaces for every team while keeping them connected to eliminate bottlenecks, ensure seamless communication, and drive faster resolutions.
Holistic service management.
One shared platform.
Holistic service management.
One shared platform.
Solve org-wide requests & issues
Turn tickets into projects
Manage assets, inventory, knowledge, employee directories, and more
See monday service in action
Integrate your support channels & business tools
Talk to an expert for enterprise service solutions
Unify and automate service operations across the organization for exceptional customer experiences - and benefit from:
- Premium implementation
- Enterprise-grade security
- Advanced permissions
- 24/7 premium support
Loved by teams and organizations
Your resources to success
What is service management? And why should you invest in one
Master the delicate process of meeting customer standards.
How to choose an Enterprise Service Management software
Let’s explore the fundamentals of ESM software and criteria for your choice.
How an AI ticketing system will transform your business in 2025
A closer look at AI ticketing systems, their benefits, and challenges.
Why your business needs a customer portal to thrive in 2025
A customer portal is a first touchpoint for clients who need answers.
Frequently asked questions
monday service is an AI-powered service management solution built on the monday platform. It helps teams manage and automate tickets and requests end-to-end — from intake and triage to resolution and reporting — in a flexible, easy-to-use workspace.
Enterprise Service Management (ESM) is the practice of applying service management principles beyond IT so teams like HR, Finance, Legal, Facilities, and Operations can manage requests, approvals, and services in a consistent way. With ESM, all service teams use shared workflows, automation, and reporting to deliver faster, more transparent service across the organization.
monday service combines enterprise-grade service capabilities with the flexibility of the monday platform. Unlike rigid service desk tools, it’s easy to customize, quick to implement, and powered by AI that’s simple to use, transparent, and always under your control - all while staying connected to the rest of your organization’s workflows.
monday service is used by IT, HR, Operations, Facilities, Finance, Legal, Marketing, and customer-facing teams handling client or customer support. Any team that manages incoming requests, tickets, or inquiries can use monday service to automate and standardize processes, improving response times and overall employee or customer experience.
AI in monday service helps automatically classify, route, and prioritize incoming requests, suggest responses, and guide agents as they work. AI service agents connect to your knowledge base and past tickets to automatically resolve repetitive requests, while surfacing insights that reduce manual work, speed up resolution, and keep teams in control.
No. With the self-service portal, anyone can submit requests, track ticket status, and find answers - even without a monday account. Access and permissions are fully controlled by your team, making it easy to support employees, customers, or partners at scale.
If your team is managing growing ticket volumes, handling requests across multiple channels, or spending too much time on manual triage and follow-ups, it’s time to move to monday service. It’s designed for teams that need more structure, automation, and visibility - without losing flexibility.
