Closing a deal is not the finish line; it is the starting gun for the customer relationship. That critical period immediately following the sale, often called the...

Sean O'Connor | 42 min read

A business plan is not a document writ10 once and filed away. It is, and must always be, a living playbook that should dynamically guide the team’s every strategic...

Sean O'Connor | 44 min read

A sales team’s greatest asset is its collective knowledge, yet many teams still operate from scattered spreadsheets and siloed email threads. This old way of working...

Sean O'Connor | 18 min read

Here’s the sales dilemma every revenue team knows: you need to keep filling the pipeline with solid opportunities, but your closers need to stay focused on winning...

Sean O'Connor | 17 min read

Every team has seen it happen: a hot lead hits a dead-end bot flow, the chat falls flat, and what could have been momentum becomes a bad customer experience. It feels...

Sean O'Connor | 15 min read

Sales teams currently respond to leads within hours, but the competitive landscape requires engagement within minutes. While human representatives are focused on...

Sean O'Connor | 20 min read

Your sales team generates hundreds of leads monthly, but only a fraction convert into revenue. The challenge isn’t lead volume, it’s knowing which prospects...

Sean O'Connor | 21 min read

The biggest myth about AI in sales is that it is here to replace the team. The reality is much more powerful: it is about amplifying top performers by automating the...

Sean O'Connor | 21 min read

The reality sales teams deal with daily is the need to close deals while juggling a maze of touchpoints, platforms, and processes that grow more complicated every...

Sean O'Connor | 6 min read

Support tickets aren’t just operational clutter — they’re signals of buyer intent, product friction, and hidden opportunities. When sales and support operate in...

Sean O'Connor | 24 min read

Most CRMs expect your team to adapt to their rules. The result? Slower processes, inconsistent data, and workflows that never quite match how your business actually...

Sean O'Connor | 28 min read

Sales teams often blame lost deals on lead quality or pricing, but the real culprit is usually closer to home: data chaos. When customer information lives in scattered...

Sean O'Connor | 18 min read

When reps spend more time deciphering spreadsheets than chasing leads, you lose more than you think. The right commission tracking software transforms compensation from...

Kinga Edwards | 40 min read

You’ve closed the deal, but now it’s stuck in contract limbo: lost in email threads, waiting on approvals, drowning in version chaos. This is where momentum...

Kinga Edwards | 26 min read

Citizens now expect the same instant, transparent service from government that they get from their favorite apps, but most public agencies still rely on paper forms and...

Kinga Edwards | 27 min read

When a deal heats up, the last thing you need is a slow quoting process. Yetthat’s what happens when reps jump between systems, hunt through spreadsheets, and...

Kinga Edwards | 36 min read

The long-term success of an insurance agency is fundamentally dependent on its ability to turn fragmented client data into deeply loyal, long-term relationships and...

Sean O'Connor | 18 min read

Your sales team sends out pitch decks and waits. Days pass with no response. You follow up blindly, unsure if anyone even opened it. Sound familiar? The problem...

Kinga Edwards | 40 min read

You’ve built a strong sales team, refined your pitch, and invested in lead generation… but it doesn’t translate into leads. The culprit? Your pricing...

Kinga Edwards | 28 min read

Everyone in sales has that moment. Staring at a frozen dashboard. Updating the CRM at 10 PM. Explaining for the third time why the forecast is off. We’ve all been...

monday.com | 5 min read

A signed contract shouldn’t trigger chaos. But for most sales teams, that’s exactly what happens: order details get lost in email threads, fulfillment teams...

Kinga Edwards | 16 min read