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CRM and sales

We’re delving into CRM best practices, latest trends and effective strategies.
Learn how to get the most out of monday CRM features to improve efficiency at every stage of the customer journey, plus what makes it stand out from other CRM software.
CRM and sales
What is automated lead routing How to set up your own fast
CRM and sales

What is automated lead routing? How to set up your own fast

A lead submits a form at 2:00 p.m. By the time someone figures out who should handle it, sends a Slack message, waits for a reply, and manually updates the CRM,...

Alicia Schneider | 26 min read

CRM and sales
10 proven ways to maximize sales opportunities without adding headcount
CRM and sales

10 proven ways to maximize sales opportunities without adding headcount

Most sales teams don’t lose deals because they lack talent. They lose them because good leads go cold, follow-ups get missed, and reps spend half their day on...

Alicia Schneider | 18 min read

CRM and sales
Bid management process 5 steps to win more deals in 2026
CRM and sales

Bid management process: 5 steps to win more deals in 2026

Your team just spent three weeks pulling together a proposal. Sales, legal, finance, and subject matter experts all contributed. You submitted on time. Then you lost....

Alicia Schneider | 19 min read

CRM and sales
Real estate agent schedule for 2026 Proven time blocks that close more deals
CRM and sales

Real estate agent schedule for 2026: Proven time blocks that close more deals

Most real estate agents lose deals not because they lack negotiation skills, but because prospecting got skipped on a busy Tuesday, a warm lead waited three days for...

Alicia Schneider | 22 min read

CRM and sales
AI call center agents for revenue teams in 2026
CRM and sales

AI call center agents for revenue teams in 2026

Your sales team closes at 10 p.m. on a Tuesday. A qualified lead calls at 10:03 p.m. Nobody picks up. That lead moves on to the next company, and your team never knows...

Alicia Schneider | 17 min read

CRM and sales
Schedule agent explained Automate meetings and followups
CRM and sales

Schedule agent explained: Automate meetings and follow-ups

A sales rep sends a great discovery call. The prospect replies with “let’s set something up.” Then the rep spends the next two days playing calendar...

Alicia Schneider | 20 min read

CRM and sales
AI prospecting agents for sales teams
CRM and sales

AI prospecting agents for sales teams

A prospecting AI agent handles the repetitive, data-heavy work that pulls sales reps away from actual conversations. Researching accounts, logging calls, chasing down...

Alicia Schneider | 21 min read

CRM and sales
Call log template Free example and customization guide
CRM and sales

Call log template: Free example and customization guide

A call log template gives every conversation a consistent home: who you spoke with, what was discussed, and what needs to happen next. For individuals and small teams, a...

Chaviva Gordon-Bennett | 33 min read

CRM and sales
Customer engagement software 7 best platforms for modern revenue teams
CRM and sales

Customer engagement software: 7 best platforms for modern revenue teams

Revenue slows when buyer signals, conversations, and next steps live in different places. Customer engagement software solves that by turning scattered data into...

Chaviva Gordon-Bennett | 27 min read

CRM and sales
Pipedrive vs HubSpot Features pricing ease of use and AI
CRM and sales

Pipedrive vs. HubSpot: Features, pricing, ease of use, and AI

Choosing between Pipedrive and HubSpot comes down to understanding what your team actually needs from a CRM. Pipedrive is built for sales teams that want a fast, focused...

Chaviva Gordon-Bennett | 33 min read

CRM and sales
How to keep track of business expenses A stepbystep guide for sales teams
CRM and sales

How to keep track of business expenses: A step-by-step guide for sales teams

A sales rep closes a $40,000 deal on Friday. By Monday, they’ve forgotten half the expenses they racked up getting there. When expense data ties directly to deals,...

Chaviva Gordon-Bennett | 37 min read

CRM and sales
CRM management Best practices for managing your CRM effectively
CRM and sales

CRM management: Best practices for managing your CRM effectively

Your CRM has everything you need — the data, the features, the integrations. The missing piece? A deliberate approach to managing it so your team actually uses it,...

Chaviva Gordon-Bennett | 18 min read