Product development: 7 steps to turn ideas into a product
Building a product from scratch takes more than just a good idea. That idea needs to go through testing, a prototype, market research, and likely several iterations before it’s ready to hit the market. Product development is a process that brings ideas to life. Whether it’s a physical product,...
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19 best project management software options to try in 2025
Welcome to your roadmap for project management success. We’ve reviewed the market’s top tools to bring you this concise, powerful guide. Our curated list...
Wrike vs. Asana: which is best for your team in 2025 ?
As two of the most popular project management software solutions on the market, Wrike and Asana are both good options. Wrike, a work management platform, allows...
The 15 best business process management tools for 2025
Is your business stuck in a rut, carrying out the same processes day after day because “that’s just the way we do things around here”? Unfortunately, stale...
Work management
AI risk management: How smart businesses avoid costly...
Artificial intelligence creates enormous opportunities for businesses, but it also introduces risks traditional methods can’t fully cover. AI systems constantly...
How strategic alignment drives enterprise success and...
Optimistic executives and employees believe their organizations are aligned around a shared vision, but research suggests there’s room for improvement. Harvard...
AI in project management: why it matters and how to use...
Enterprise project management is evolving faster than ever. With shifting priorities, tighter deadlines, and increasing complexity, teams need smarter solutions to stay...
How to streamline your business with workflow...
Businesses are under constant pressure to achieve more with less. They must continuously upskill their employees even though they can’t spare the hours for training....
How to master dependencies in project management [2025]
You can’t butter your toast until you’ve toasted the bread. Nor can you install the windows of a house until the walls are up. Each of these tasks is...
11 business management software solutions [2025]
Business management software is meant to make it easier for your team to complete their work. Whether setting and tracking progress toward a goal or keeping tabs on...
CRM & sales
Sales and technology in 2025: Time for a relationship...
A new survey uncovers the most significant tech challenges facing sales leaders. Today, sales teams are using more tech than ever. From CRM systems and email automation...
7 Zoho CRM alternatives to try in 2025
Zoho CRM is a popular software that many businesses rely on to manage contacts, leads, and sales. It offers great AI features, plenty of automation tools, and a...
AI customer experience: 10 ways AI is improving CX in...
There’s almost no area of a business that artificial intelligence (AI) hasn’t reached. When it comes to customer support and building the perfect journey, some users...
What is B2C CRM? 7 best software in 2025
The nature of CRM software is connecting businesses to their customers, but for B2C teams, choosing the right CRM couldn’t be more important. Unlike B2B teams that...
What is a B2B CRM? The top 5 software for 2025
B2B sales often involve long processes and a lot of back and forth, but the feeling when your sales team closes a hard-earned deal is exhilarating. The right CRM for...
8 AI CRMs to level up your sales and service in 2025
CRMs have become the preferred tool of sales and service teams across industries, helping them track and organize leads and customer interactions. However, a lot of...
Product development life cycle
The ultimate guide to PI planning
Program Increment (PI) Planning is a cadence-based event that aligns all Agile Release Train (ART) teams to the same mission and vision. It’s a crucial element of...
Technical leadership: a comprehensive guide
Technical leaders wear many different hats: they’re the go-to person for technical problem solving, they ensure their team’s happiness and growth, and they deliver...
What is rapid application development (RAD)? The...
As the name implies, rapid application development (RAD) focuses on quick, iterative development for new software products. Rather than delivering a final product in its...
Development velocity: what it is, why it matters, and...
Development velocity is a key driver for efficient, fast-paced product development. It measures how effectively teams move from concept to release, directly impacting...
Evaluate engineering productivity with monday dev
The software development process is complex, involving many moving parts, unexpected technical challenges, and cross-team dependencies. Central to navigating this...
A guide to Agile testing: Why it’s important &...
In the growing field of software development, developers face the difficult task of creating clean code that effectively brings ideas to life. Entire organizations rely...
Service management
What Is Quality of Service (QoS)? And why is it...
Prompt and reliable access to digital applications and services is no longer the elusive luxury it may have been 15 years ago — in today’s increasingly digital...
Top 8 Freshdesk alternatives to improve service in 2025
For many companies, help desk and customer service software is a huge investment. Some teams are so used to their existing systems they don’t want to update them,...
Top 8 Zendesk alternatives: A comparison guide for 2025
Zendesk has become a staple of customer service software, with thousands of customers touching countless industries. The platform helps organizations maximize client...
Top 8 ServiceNow alternatives and competitors in 2025
ServiceNow is a staple in the world of IT service management (ITSM). The cloud-based platform offers robust AI and automation tools that allow organizations to improve...
What is an SLA? How to best leverage service level...
Clear expectations are the foundation of any healthy business relationship or agreement. This is especially apparent for service providers, as their success is often...
Power facilities service management with AI: The time...
Facilities service management can sometimes feel like a juggling act. Facilities managers are running countless procedures simultaneously, like tracking incoming service...
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Transform planning into progress with strategic...
Do your daily operations genuinely reflect your big-picture vision? Strategic execution translates your company’s long-term goals into everyday actions, ensuring...
How smart goal management can get your organization...
Organizations pour resources into defining their goals — the broad directions guiding long-term decisions. But to achieve those goals, your teams need clear,...
13 enterprise workflow management software options for...
Successful enterprise companies are built on clear, sequential workflows that run like clockwork and deliver customer value and drive profitability. But the sheer...
Why B2B marketers need lead enrichment software for...
Gathering leads is only half the battle. Once you’ve successfully gotten a new lead, you want to first do a bit more research into each one before immediately reaching...
How to master service request management in seconds
Companies can receive hundreds of service requests at a time, and if not managed carefully, these requests can turn into a liability. With a service request management...
Deliver exceptional support faster with AI customer...
Artificial intelligence in customer service has come a long way in the last few years alone to power modern customer experiences and improve service levels across a...
Why your business needs a customer portal to thrive in...
Nobody wants to wait on hold for a service agent to pick up, or worse, send an email to customer service for an issue only to see the response time is days. Customers...
5 best AI help desk software solutions for 2025
Artificial intelligence (AI) is bringing all kinds of productivity hacks to different work tools and software we use, cutting out redundant manual work and replacing it...
How an AI ticketing system will transform your business...
Customer service teams rely on ticketing systems to handle and sort incoming customer requests. Traditional ticketing systems require a lot of human intervention to sort...
How to increase car sales with a CRM for automotive...
These days, the first place customers look at a car is online. Compared to walking into a dealership and interacting with a sales team, this makes it more challenging...
6 steps to implement and automate a quote management...
Sending quotes might seem straightforward, but for a quote to turn into a sale, there’s a lot that goes on behind the scenes between creation, quote revision, and a...
5 CRMs for service businesses to know in 2025
If you’re not tracking your customers’ data, you’re missing out on golden opportunities to surprise them with impeccable service. Whether you’re in the stages...
The best help desk software for 2025
Help desk software has become a vital tool for companies of all sizes, enabling them to streamline communication, manage inquiries efficiently, and provide exceptional...
Mastering IT service management: A comprehensive guide
Effective IT service management (ITSM) has become a crucial element for organizations striving to deliver exceptional services and remain competitive. By focusing on...
6 reasons your business needs service ticketing...
Imagine going to a doctor’s surgery with no triage. Instead, everyone just takes a number from the front desk and waits in line until it’s their turn to receive...