Product development: 7 steps to turn ideas into a product
Building a product from scratch takes more than just a good idea. That idea needs to go through testing, a prototype, market research, and likely several iterations before it’s ready to hit the market. Product development is a process that brings ideas to life. Whether it’s a physical product,...
Read more
How to measure and improve your customer satisfaction
Customer satisfaction measures how much your customers like your products or services. And in some cases, it can make or break your business. Highly satisfied customers are more likely to remain loyal and spend more in the future. On the other hand, dissatisfied customers are more likely to switch...
Read more
What actually is work management?
Effective work management is an orchestra that brings vital processes, projects, tasks, and resources together in perfect harmony. The best way to synchronize all the essential elements of your business is to use an effective work management system to keep everyone communicating, organized, and on...
Read more
19 best project management software options to try in 2025
Welcome to your roadmap for project management success. We’ve reviewed the market’s top tools to bring you this concise, powerful guide. Our curated list...
Wrike vs. Asana: which is best for your team in 2025 ?
As two of the most popular project management software solutions on the market, Wrike and Asana are both good options. Wrike, a work management platform, allows...
The 15 best business process management tools for 2025
Is your business stuck in a rut, carrying out the same processes day after day because “that’s just the way we do things around here”? Unfortunately, stale...
Work management
How to streamline your business with workflow...
Businesses are under constant pressure to achieve more with less. They must continuously upskill their employees even though they can’t spare the hours for training....
How to master dependencies in project management [2025]
You can’t butter your toast until you’ve toasted the bread. Nor can you install the windows of a house until the walls are up. Each of these tasks is...
11 business management software solutions [2025]
Business management software is meant to make it easier for your team to complete their work. Whether setting and tracking progress toward a goal or keeping tabs on...
Operational planning: 6 steps to effective operations
Operational planning connects high-level strategy with day-to-day tasks, making it essential for organizational success. With a clear operational plan, teams know what...
The importance of project portfolio risk management
In the project management space, keeping a comprehensive or birds-eye view of all ongoing projects is crucial for success. Project portfolio risk management is a concept...
Plan for the future with resource forecasting
In today’s fast-paced business world, sometimes it feels like you need a crystal ball to understand and plan for the future. Coordinating between project needs and...
CRM & sales
Why B2B marketers need lead enrichment software for...
Gathering leads is only half the battle. Once you’ve successfully gotten a new lead, you want to first do a bit more research into each one before immediately reaching...
How to increase car sales with a CRM for automotive...
These days, the first place customers look at a car is online. Compared to walking into a dealership and interacting with a sales team, this makes it more challenging...
6 steps to implement and automate a quote management...
Sending quotes might seem straightforward, but for a quote to turn into a sale, there’s a lot that goes on behind the scenes between creation, quote revision, and a...
5 CRMs for service businesses to know in 2025
If you’re not tracking your customers’ data, you’re missing out on golden opportunities to surprise them with impeccable service. Whether you’re in the stages...
7 best mortgage CRM software solutions
With so much paperwork, documentation, regulations, and communication that goes into closing a mortgage, managing it all can be a challenge. If you’re a financial...
Understanding venture capital CRMs + Top 5 solutions...
Venture capital relies on strong relationships, efficient operations, and well-executed investment strategies. With high stakes and fast-paced decision-making, a CRM for...
Product development life cycle
The ultimate guide to PI planning
Program Increment (PI) Planning is a cadence-based event that aligns all Agile Release Train (ART) teams to the same mission and vision. It’s a crucial element of...
Technical leadership: a comprehensive guide
Technical leaders wear many different hats: they’re the go-to person for technical problem solving, they ensure their team’s happiness and growth, and they deliver...
What is rapid application development (RAD)? The...
As the name implies, rapid application development (RAD) focuses on quick, iterative development for new software products. Rather than delivering a final product in its...
Development velocity: what it is, why it matters, and...
Development velocity is a key driver for efficient, fast-paced product development. It measures how effectively teams move from concept to release, directly impacting...
Evaluate engineering productivity with monday dev
The software development process is complex, involving many moving parts, unexpected technical challenges, and cross-team dependencies. Central to navigating this...
A guide to Agile testing: Why it’s important &...
In the growing field of software development, developers face the difficult task of creating clean code that effectively brings ideas to life. Entire organizations rely...
Service management
Elevate your facilities service management with AI and...
Facilities service management can sometimes feel like a juggling act. Facilities managers are running countless procedures simultaneously, like tracking incoming service...
How to master service request management in seconds
Companies can receive hundreds of service requests at a time, and if not managed carefully, these requests can turn into a liability. With a service request management...
Deliver exceptional support faster with AI customer...
Artificial intelligence in customer service has come a long way in the last few years alone to power modern customer experiences and improve service levels across a...
Why your business needs a customer portal to thrive in...
Nobody wants to wait on hold for a service agent to pick up, or worse, send an email to customer service for an issue only to see the response time is days. Customers...
5 best AI help desk software solutions for 2025
Artificial intelligence (AI) is bringing all kinds of productivity hacks to different work tools and software we use, cutting out redundant manual work and replacing it...
How an AI ticketing system will transform your business...
Customer service teams rely on ticketing systems to handle and sort incoming customer requests. Traditional ticketing systems require a lot of human intervention to sort...
Explore more content
Mastering IT service management: A comprehensive guide
Effective IT service management (ITSM) has become a crucial element for organizations striving to deliver exceptional services and remain competitive. By focusing on...
6 reasons your business needs service ticketing...
Imagine going to a doctor’s surgery with no triage. Instead, everyone just takes a number from the front desk and waits in line until it’s their turn to receive...
What is service management? And why should you invest...
Providing quality service that makes customers happy doesn’t happen randomly. It’s due to a delicate process of monitoring and improving the systems that...
How to choose an Enterprise Service Management software
Enterprise service management, abbreviated as ESM, extends the principles of IT service management to allow companies to improve workflows and service deliveries across...
How to improve your employee lifecycle management...
Every employee’s journey with your company tells a story—one that begins long before their first day and extends well beyond their last. Whether the excitement of...
4 best invoice management platforms to streamline...
One single invoice can take days to process. Once it’s received, data gets extracted, it’s verified with the right departments, goes through approval processes, and...
3 best project management software with client portals
Every project needs a clear outline, strong leadership, and professional teammates who work together and communicate throughout the process. Teams struggle if they have...
6 easy steps to run an effective competitive analysis...
You may have a great idea, a fantastic product, or offer a stellar service, but chances are so do your competitors. To stand out in a competitive landscape, it’s...
The 5 best no-code CRM software
A customer relationship management (CRM) system is an essential tool for any business that has to handle multiple customers, leads, and accounts. However, finding a CRM...
Story points vs. hours: What’s the difference?
How long is a piece of string? Of course, it depends. And there’s the same level of uncertainty when Agile development teams need to predict how long their next sprint...
Analysis paralysis: 6 tips to overcome decision fatigue
Have you ever found yourself at an ice cream counter spending longer than what’s probably normal debating which flavors to choose? Should you go with your tried and...
The Pareto Principle: How the 80/20 rule leads to...
Prioritization is key in project management. It can be tempting to start with the quicker, easier tasks to get them done first, but that’s not always going to be the...
Zoho CRM vs. HubSpot: features, pricing, user reviews,...
Zoho CRM and HubSpot are two household names in the CRM world. And while they’re both solid CRM options, offering advanced features for companies to strengthen their...
7 steps of the decision-making process
Decision-making plays a crucial role in both personal and professional lives. Whether it’s deciding what to eat for dinner or setting the strategic direction of an...
11 morning routine ideas to set your day up for success
Let’s get one thing straight: a successful morning routine starts with a good night’s sleep. First and foremost, it’s important to make sure you’re getting...