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Project management
What is business process automation BPA
Project management

A leader’s guide to Process Automation

Most teams face a similar challenge: how to achieve ambitious goals when manual work creates friction and slows down progress. As companies scale, these routine...

Victoria Landsmann | 16 min read

Service management
AI in procurement Faster sourcing stronger vendors
Service management

AI in procurement: Faster sourcing, stronger vendors

Best supplier. Best price. Least amount of hassle. This trifecta is the holy grail for procurement teams, but it’s not easy to achieve when demands are high and...

Rebecca Noori | 17 min read

Service management
Top 8 Intercom alternatives to consider in 2025
Service management

Top 8 Intercom alternatives to consider in 2025

Intercom has long been a go-to for live chat and customer communication, but it’s not the only platform in the market. Whether you’re new to customer support tools...

Rebecca Noori | 17 min read

Service management
AI in knowledge management Turning data into instant answers
Service management

AI in knowledge management: Turning data into instant answers

Imagine walking into the world’s largest library — millions of books, documents, and archives stacked to the ceiling. Now, imagine the catalog is gone, forcing you...

Rebecca Noori | 17 min read

Project management
The 10 best time tracking apps for 2025
Project management

The 10 best time tracking apps for 2025

Most teams see time tracking as a necessary chore for payroll or client billing, but that’s only looking at half the picture. The real power of a great time management...

Victoria Landsmann | 20 min read

Project management
15 project management techniques for optimal results in 2025
Project management

15 project management techniques for optimal results in 2025

Delivering projects on time and on budget is the baseline for success. But when work is siloed, priorities are undefined, and processes are inconsistent, teams spend...

Stephanie Trovato | 15 min read

Service management
IT operations management How to unlock operational excellence in your business
Service management

IT operations management: How to unlock operational excellence in your business

In January 2025, Barclays Bank suffered an IT outage caused by a mainframe failure. It wasn’t one of those “blink and you miss it” outages — this one lasted for...

Rebecca Noori | 23 min read

Project management
How to create an effective action plan in 6 easy steps
Project management

How to create an effective action plan in 6 easy steps

Every team dreams big, but without a clear plan, even the boldest goals can get lost in the shuffle of shifting priorities and scattered efforts. The difference between...

Chaviva Gordon-Bennett | 15 min read

Project management
Production scheduling the ultimate guide for faster smarter manufacturing
Project management

Production scheduling: the ultimate guide for faster, smarter manufacturing

In manufacturing, the gap between a customer order and a successful delivery is filled with moving parts. Machines require maintenance, materials must arrive on time,...

Chaviva Gordon-Bennett | 17 min read

Project management
Project stakeholders 101 how to identify and manage key players
Project management

Project stakeholders 101: how to identify and manage key players

A project’s success rarely depends solely on the project team. It hinges on a network of individuals and groups who provide funding, set requirements, and...

Chaviva Gordon-Bennett | 15 min read

Service management
AI dashboards Build smarter insights that drive decisions
Service management

AI in customer success: transforming reactive support into predictive growth

Customer success teams face more pressure than ever: higher customer expectations, tighter budgets, and journeys that span more channels and touchpoints. Every...

Stephanie Trovato | 18 min read

CRM and sales
mondaycom has been recognized in the 2025 Gartner Magic Quadrant for Sales Force Automation for the first time
CRM and sales

monday.com has been recognized in the 2025 Gartner® Magic Quadrant™ for Sales Force Automation...

We’re honored to share that monday.com has been recognized in the 2025 Gartner® Magic Quadrant™ for Sales Force Automation for the first time. We believe this...

monday.com | 3 min read

Project management
Process improvement fundamentals definitions and methods
Project management

Performance management: How to optimize it to directly impact your goals

Most organizations have well-defined strategic goals. Yet, a gap often exists between those high-level objectives and the daily work of their teams. This disconnect is...

Victoria Landsmann | 13 min read

CRM and sales
AI sales funnels how to automate and scale revenue growth
CRM and sales

AI for sales and marketing: strategies, examples, and top tools

It may seem ironic to use artificial intelligence to better understand human psychology, but the truth is, AI is bringing marketing teams closer than ever to their...

Alicia Schneider | 17 min read

Project management
What is PERT in project management
Project management

What is PERT in project management?

When a high-stakes project is on the line, relying on single-point time estimates is like navigating without a map. For complex or innovative projects, this approach...

Chaviva Gordon-Bennett | 15 min read

Project management
Threatproof your business strategy with smarter risk assessments
Project management

What is a risk matrix? Top strategies + examples

Assumptions form the foundation of every business plan and project timeline. When those assumptions prove wrong, the consequences can range from minor delays to major...

Victoria Landsmann | 15 min read

Project management
How to create a network diagram for your project
Project management

How to create a network diagram for your project

Big projects are never as simple as checking off a to-do list. Every task connects with another, and if one slips, it can throw off your whole schedule. Without a clear...

Victoria Landsmann | 15 min read

CRM and sales
Three years 100M ARR and a complete rethink of how CRMs should work
CRM and sales

Three years, $100M ARR, and a complete rethink of how CRMs should work

Three years ago, we had a theory: sales teams were suffering with CRMs that felt more like punishment than productivity tools. Today, that theory has become a $100...

monday.com | 5 min read

CRM and sales
How to manage sales tracking for improved performance in 2025
CRM and sales

How to manage sales tracking for improved performance in 2025

A sales team’s success depends on more than just effort or personality. It requires a detailed understanding of which actions lead to closed deals and which ones...

Victoria Landsmann | 14 min read

CRM and sales
AI sales enablement How to save time and automate tasks with AI
CRM and sales

AI sales enablement: How to save time and automate tasks with AI

Most sales teams face a hidden bottleneck that has nothing to do with their ability to sell. The real issue is the daily friction from manual data entry, repetitive...

Victoria Landsmann | 14 min read

CRM and sales
AI sales funnels how to automate and scale revenue growth
CRM and sales

AI sales funnels: how to automate and scale revenue growth

A sales funnel is the backbone of any successful revenue strategy, and with the rise of artificial intelligence, it’s getting smarter than ever. AI-powered funnels...

Alicia Schneider | 15 min read

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