Deliver exceptional support faster with AI customer service
Artificial intelligence in customer service has come a long way in the last few years alone to power modern customer experiences and improve service levels across a...
Free bug reporting and bug tracking templates for 2025
If you work in software development, you know that unfortunately, bugs happen. Whether you’re a startup developer working on your first app or a seasoned...
How to streamline your business with workflow automation (+9 examples)
Businesses are under constant pressure to achieve more with less. They must continuously upskill their employees even though they can’t spare the hours for training....
Why your business needs a customer portal to thrive in 2025
Nobody wants to wait on hold for a service agent to pick up, or worse, send an email to customer service for an issue only to see the response time is days. Customers...
5 best AI help desk software solutions for 2025
Artificial intelligence (AI) is bringing all kinds of productivity hacks to different work tools and software we use, cutting out redundant manual work and replacing it...
10 best ProductPlan alternatives to consider in 2025
ProductPlan stands out as one of the most trusted product management platforms, empowering companies to build thousands of visual roadmaps and plan millions of...
10 best Azure DevOps alternatives to consider in 2025
As software development teams seek to optimize workflows and enhance collaboration, many are exploring alternatives to Azure DevOps. While Azure DevOps offers a...
How an AI ticketing system will transform your business in 2025
Customer service teams rely on ticketing systems to handle and sort incoming customer requests. Traditional ticketing systems require a lot of human intervention to sort...
How to increase car sales with a CRM for automotive industry + Top 5 solutions
These days, the first place customers look at a car is online. Compared to walking into a dealership and interacting with a sales team, this makes it more challenging...
6 steps to implement and automate a quote management system
Sending quotes might seem straightforward, but for a quote to turn into a sale, there’s a lot that goes on behind the scenes between creation, quote revision, and a...
5 CRMs for service businesses to know in 2025
If you’re not tracking your customers’ data, you’re missing out on golden opportunities to surprise them with impeccable service. Whether you’re in the stages...
How to master dependencies in project management [2025]
You can’t butter your toast until you’ve toasted the bread. Nor can you install the windows of a house until the walls are up. Each of these tasks is...
The best help desk software for 2025
Help desk software has become a vital tool for companies of all sizes, enabling them to streamline communication, manage inquiries efficiently, and provide exceptional...
Mastering IT service management: A comprehensive guide
Effective IT service management (ITSM) has become a crucial element for organizations striving to deliver exceptional services and remain competitive. By focusing on...
6 reasons your business needs service ticketing management software
Imagine going to a doctor’s surgery with no triage. Instead, everyone just takes a number from the front desk and waits in line until it’s their turn to receive...
What is service management? And why should you invest in a dedicated software?
Providing quality service that makes customers happy doesn’t happen randomly. It’s due to a delicate process of monitoring and improving the systems that...
11 business management software solutions [2025]
Business management software is meant to make it easier for your team to complete their work. Whether setting and tracking progress toward a goal or keeping tabs on...
How Enterprise Service Management can change the game
Enterprise service management, abbreviated as ESM, extends the principles of IT service management to allow companies to improve workflows and service deliveries across...
The ultimate guide to PI planning
Program Increment (PI) Planning is a cadence-based event that aligns all Agile Release Train (ART) teams to the same mission and vision. It’s a crucial element of...
Agile Release Trains Explained: A Comprehensive Guide for Product Managers
The Agile release train (ART) has emerged as a powerful solution for organizations seeking ways to scale Agile methodologies and coordinate multiple teams towards a...
7 best mortgage CRM software solutions
With so much paperwork, documentation, regulations, and communication that goes into closing a mortgage, managing it all can be a challenge. If you’re a financial...