From hype to real business impact: How to lead AI transformation in 2025
AI is no longer experimental. It’s embedded in everyday workflows, driving real business results and reshaping how work gets done. Breakthroughs in generative and...
Drive growth with predictive sales AI & sales forecasting
You don’t need a crystal ball to make predictions on sales performance, and your agents should have more to go off than their instincts to close the right deals....
SLA vs. SLO vs. SLI: Decode these metrics for optimal service performance
When someone opens ChatGPT, they expect it to respond quickly, without any hiccups. If something goes wrong, just a few minutes of downtime can seriously frustrate the...
Here’s why you should switch to legal workflow automation
As legal becomes more embedded in business operations, manual processes are no longer sustainable. Instead, legal workflow automation software exists as a scalable way...
AI in asset management: How to protect your business investments
Every company has assets — financial investments, physical equipment, or intellectual property that need protecting and optimizing to contribute to your business’s...
The AI integration roadmap: 6 steps + real-world examples
AI integration is making already-intelligent systems even smarter. By integrating capabilities like predictive analytics, natural language processing, and automated...
Best CRM software for distributors, workflows and features to look for
Distributors play a critical role in the e-commerce ecosystem. As key players in the supply chain, the way distributors function directly affects the end customer, even...
AI workflow automation: 14 tools to boost team productivity and scale faster
AI-powered process automation is now a key driver of operational performance and organizational agility. With 75% of businesses viewing automation as a competitive edge...
Why you need a CRM with an AI sales agent
In the past couple of years, successful sales teams most definitely haven’t shied away from using technology to their advantage. Between CRMs becoming standard...
AI inventory management: Hit higher profits with smarter stock control
In 2013, US retailer Walmart lost an estimated $3 billion in sales due to out-of-stock merchandise. The company blamed poor weather, tax pressures, and a struggling...
How AI service management has transformed business operations in 2025
Service management is the hidden engine behind every successful business, keeping operations running smoothly while supporting both employees and customers. But as...
The real estate AI playbook: 15 tools to automate, generate leads, and sell
As a real estate professional, you likely spend most of your time on repetitive tasks like qualifying leads, scheduling viewings, or writing property descriptions. What...
What is sales tech? Finding the right technology to boost sales efficiency in 2025
We all know the feeling of when businesses are not running efficiently.It’s stressful, it’s frustrating, and it wastes our precious time. But running a sales team...
What is AIOps? Unlock smarter, strategic IT operations
Global data creation will hit 181 zettabytes this year. Enterprise IT systems are responsible for a huge share of this data in the form of logs, metrics, events,...
What is an AI Copilot and how is it transforming the future of service management?
Just a few years ago, the concept of an AI assistant was still a far-fetched idea — only something you’d see in a sci-fi movie. And while our perceived vision of...
Get ahead of business threats with better risk identification
Whether launching a new product, managing a complex portfolio, or scaling operations, risks have a way of creeping in and throwing things off track. It pays to know...
AI risk management: How smart businesses avoid costly mistakes
Artificial intelligence creates enormous opportunities for businesses, but it also introduces risks traditional methods can’t fully cover. AI systems constantly...
Transform planning into progress with strategic execution
Do your daily operations genuinely reflect your big-picture vision? Strategic execution translates your company’s long-term goals into everyday actions, ensuring...
What is Quality of Service (QoS)? And why is it essential in service teams?
Imagine you’re in an important Zoom call, one where you’re giving a presentation you’ve been working on all week. But suddenly, as you’re speaking, you notice...
7 Zoho CRM alternatives to try in 2025
Zoho CRM is a popular software that many businesses rely on to manage contacts, leads, and sales. It offers great AI features, plenty of automation tools, and a...
Top 8 Freshdesk alternatives to improve service in 2025
For many companies, help desk and customer service software is a huge investment. Some teams are so used to their existing systems they don’t want to update them,...