What is positive risk in project management?
Most project teams are skilled at playing defense. They build plans to mitigate threats, prevent delays, and protect their original goals. But focusing only on what...
What is conversational AI and how can it transform your business?
Sales and support teams are expected to deliver personalized service at scale, but they only have so many hours in a day. Juggling routine questions with high-stakes...
Risk vs issue: what’s the difference in project management?
Every project manager has heard the words “risk” and “issue,” but they’re not interchangeable. A risk is something that might happen — like a vendor delay...
The End of Sales-Centric Growth
When it comes to growth, many businesses mistakenly put all their focus on sales rather than on their overall revenue performance. And while it’s not crazy to think...
Sentiment analysis tools explained + 5 platforms to consider
Every customer interaction carries emotion, whether hard to detect or impossible to miss. But few teams have the time to sift through hundreds or thousands of...
How to Break Down Silos Within Your Revenue Team: Playbook
Silos aren’t always obvious, but they can be costly. They show up when work moves from one team to another, but the necessary context doesn’t move with it. A deal is...
AI for sales prospecting: 7 top tools and winning strategies
Prospecting has always been one of the toughest parts of sales. Sifting through endless lists, sending cold emails, and hoping something sticks takes time away from...
File management strategies: best practices and how AI boosts productivity
Digital files keep modern businesses running, but without structure, they quickly become a source of chaos. Scattered documents lead to wasted time, version control...
A leader’s guide to Process Automation
Most teams face a similar challenge: how to achieve ambitious goals when manual work creates friction and slows down progress. As companies scale, these routine...
Network performance monitoring: How to boost speed and security
In 1969, the first message ever sent over ARPANET, the early ancestor of the internet, was LO. We bet you can’t guess why? It was supposed to be LOGIN, but the network...
AI in procurement: Faster sourcing, stronger vendors
Best supplier. Best price. Least amount of hassle. This trifecta is the holy grail for procurement teams, but it’s not easy to achieve when demands are high and...
Top 8 Intercom alternatives to consider in 2025
Intercom has long been a go-to for live chat and customer communication, but it’s not the only platform in the market. Whether you’re new to customer support tools...
AI in knowledge management: Turning data into instant answers
Imagine walking into the world’s largest library — millions of books, documents, and archives stacked to the ceiling. Now, imagine the catalog is gone, forcing you...
The 10 best time tracking apps for 2025
Most teams see time tracking as a necessary chore for payroll or client billing, but that’s only looking at half the picture. The real power of a great time management...
Sprint planning: How to drive business value with every sprint
The pressure on development teams to ship faster has never been greater. But speed without direction leads to wasted effort, while rigid plans can stifle the very...
15 project management techniques for optimal results in 2025
Delivering projects on time and on budget is the baseline for success. But when work is siloed, priorities are undefined, and processes are inconsistent, teams spend...
IT operations management: How to unlock operational excellence in your business
In January 2025, Barclays Bank suffered an IT outage caused by a mainframe failure. It wasn’t one of those “blink and you miss it” outages — this one lasted for...
How to create an effective action plan in 6 easy steps
Every team dreams big, but without a clear plan, even the boldest goals can get lost in the shuffle of shifting priorities and scattered efforts. The difference between...
Production scheduling: the ultimate guide for faster, smarter manufacturing
In manufacturing, the gap between a customer order and a successful delivery is filled with moving parts. Machines require maintenance, materials must arrive on time,...
Project stakeholders 101: how to identify and manage key players
A project’s success rarely depends solely on the project team. It hinges on a network of individuals and groups who provide funding, set requirements, and...
AI in customer success: transforming reactive support into predictive growth
Customer success teams face more pressure than ever: higher customer expectations, tighter budgets, and journeys that span more channels and touchpoints. Every...