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CRM and sales
Why you need a CRM with an AI sales agent
CRM and sales

Why you need a CRM with an AI sales agent

In the past couple of years, successful sales teams most definitely haven’t shied away from using technology to their advantage. Between CRMs becoming standard...

Danielle Tawfik | 13 min read

Service management
AI inventory management Hit higher profits with smarter stock control
Service management

AI inventory management: Hit higher profits with...

In 2013, US retailer Walmart lost an estimated $3 billion in sales due to out-of-stock merchandise. The company blamed poor weather, tax pressures, and a struggling...

Rebecca Noori | 3 min read

Service management
How AI service management has transformed business operations in 2025
Service management

How AI service management has transformed business...

Service management is the hidden engine behind every successful business, keeping operations running smoothly while supporting both employees and customers. But as...

Rebecca Noori | 8 min read

Project management
The real estate AI playbook 15 tools to automate generate leads and sell
Project management

The real estate AI playbook: 15 tools to automate,...

As a real estate professional, you likely spend most of your time on repetitive tasks like qualifying leads, scheduling viewings, or writing property descriptions. What...

Stephanie Trovato | 23 min read

CRM and sales
What is sales tech Finding the right technology to boost sales efficiency in 2025
CRM and sales

What is sales tech? Finding the right technology to...

We all know the feeling of when businesses are not running efficiently.It’s stressful, it’s frustrating, and it wastes our precious time. But running a sales team...

monday.com | 12 min read

Service management
What is AIOps Unlock smarter strategic IT operations
Service management

What is AIOps? Unlock smarter, strategic IT operations

Global data creation will hit 181 zettabytes this year. Enterprise IT systems are responsible for a huge share of this data in the form of logs, metrics, events,...

Rebecca Noori | 5 min read

Service management
What is an AI Copilot and how is it transforming the future of service management
Service management

What is an AI Copilot and how is it transforming the...

Just a few years ago, the concept of an AI assistant was still a far-fetched idea — only something you’d see in a sci-fi movie. And while our perceived vision of...

Danielle Tawfik | 10 min read

Project management
Get ahead of business threats with better risk identification
Project management

Get ahead of business threats with better risk...

Whether launching a new product, managing a complex portfolio, or scaling operations, risks have a way of creeping in and throwing things off track. It pays to know...

Rebecca Noori | 19 min read

Project management
AI risk management How smart businesses avoid costly mistakes
Project management

AI risk management: How smart businesses avoid costly...

Artificial intelligence creates enormous opportunities for businesses, but it also introduces risks traditional methods can’t fully cover. AI systems constantly...

Stephanie Trovato | 13 min read

Project management
Transform planning into progress with strategic execution
Project management

Transform planning into progress with strategic...

Do your daily operations genuinely reflect your big-picture vision? Strategic execution translates your company’s long-term goals into everyday actions, ensuring...

Stephanie Trovato | 14 min read

Service management
What is Quality of Service QoS And why is it essential in service teams
Service management

What is Quality of Service (QoS)? And why is it...

Imagine you’re in an important Zoom call, one where you’re giving a presentation you’ve been working on all week. But suddenly, as you’re speaking, you notice...

Danielle Tawfik | 13 min read

CRM and sales
7 Zoho CRM alternatives to try in 2025
CRM and sales

7 Zoho CRM alternatives to try in 2025

Zoho CRM is a popular software that many businesses rely on to manage contacts, leads, and sales. It offers great AI features, plenty of automation tools, and a...

Alicia Schneider | 3 min read

Service management
Top 8 Freshdesk alternatives to improve service in 2025
Service management

Top 8 Freshdesk alternatives to improve service in 2025

For many companies, help desk and customer service software is a huge investment. Some teams are so used to their existing systems they don’t want to update them,...

Alicia Schneider | 3 min read

Service management
Top 8 Zendesk alternatives A comparison guide for 2025
Service management

Top 8 Zendesk alternatives: A comparison guide for 2025

Zendesk has become a staple of customer service software, with thousands of customers touching countless industries. The platform helps organizations maximize client...

Alicia Schneider | 2 min read

Project management
How smart goal management can get your organization better results in 2025
Project management

How smart goal management can get your organization...

Organizations pour resources into defining their goals — the broad directions guiding long-term decisions. But to achieve those goals, your teams need clear,...

Stephanie Trovato | 17 min read

CRM and sales
AI customer experience 10 ways AI is improving CX in 2025
CRM and sales

AI customer experience: 10 ways AI is improving CX in...

There’s almost no area of a business that artificial intelligence (AI) hasn’t reached. When it comes to customer support and building the perfect journey, some users...

Alicia Schneider | 2 min read

Service management
Top 8 ServiceNow alternatives and competitors in 2025
Service management

Top 8 ServiceNow alternatives and competitors in 2025

ServiceNow is a staple in the world of IT service management (ITSM). The cloud-based platform offers robust AI and automation tools that allow organizations to improve...

Alicia Schneider | 3 min read

Project management
enterprise workflow management software
Project management

13 enterprise workflow management software options for...

Successful enterprise companies are built on clear, sequential workflows that run like clockwork and deliver customer value and drive profitability. But the sheer...

Rebecca Noori | 3 min read

Service management
What is an SLA How to best leverage service level agreements for success
Service management

What is an SLA? How to best leverage service level...

Clear expectations are the foundation of any healthy business relationship or agreement. This is especially apparent for service providers, as their success is often...

Danielle Tawfik | 12 min read

CRM and sales
Comprehensive CRM with inventory management
CRM and sales

What is B2C CRM? 7 best software in 2025

The nature of CRM software is connecting businesses to their customers, but for B2C teams, choosing the right CRM couldn’t be more important. Unlike B2B teams that...

Alicia Schneider | 15 min read

CRM and sales
What is a B2B CRM The top 5 software for 2025
CRM and sales

What is a B2B CRM? The top 5 software for 2025

B2B sales often involve long processes and a lot of back and forth, but the feeling when your sales team closes a hard-earned deal is exhilarating. The right CRM for...

Alicia Schneider | 15 min read

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