Jira is a known name in the software development world, commonly the go-to choice for dev and product teams. ClickUp, on the other hand, is better known for its basic project management and productivity capabilities but is also a solid option for software development teams.
In this blog we’ll dive deep into the two platforms, comparing their features, pricing, integrations, customer support, and more so you can decide which is best for your team’s unique needs. We’ll also offer a third alternative product development solution, monday dev.
For more see: monday.com vs. ClickUp, Jira alternatives, ClickUp Alternatives, and monday.com vs. Jira
Try monday devJira vs. ClickUp: At a glance
For a basic gist of the differences between the two platforms, check out this brief table. But for more details, we’ll elaborate on each section below.
| Jira | ClickUp | |
|---|---|---|
| Pricing | Free plan, paid plans from $7.16 per user/ month | Free plan, paid plans from $7 per user/ month |
| Features | Scrum boards Advanced reporting Timeline views Activity log Atlassian Intelligence | Sprints ClickApp Time tracking Dependencies Custom fields ClickUp AI |
| Integrations | 3,000+ integrations through the Atlassian Marketplace | 50+ native integrations and 1,000+ external integrations |
| Customer support | Customer support options dependent on plan selection | 24/7 support on all plans |
| Ease of use | Trustradius usability rating: 7.5/10 | Trustradius usability rating: 8.6/10 |
| Customer reviews | 4.3/5 based on 5,883 G2 reviews | 4.7/5 based on 9,549 G2 reviews |
Jira vs. ClickUp: Features
When deciding on a product development tool, it’s imperative to consider the features of each and whether they meet your team’s needs. Both Jira and ClickUp offer comprehensive product development features, although ClickUp offers more collaboration features and Jira offers more advanced issue development features.
Jira features
Jira was built with development teams as its primary audience and provides many features that support Agile workflows. It’s known for its advanced bug-tracking, and product-planning capabilities.
- Scrum boards: Promote iterative development by visualizing your sprints with customizable scrum boards.
- Advanced reporting: Gain aggregated views of your team’s progress and create reports for sprints, burndowns, releases, and more.
- Timeline: Visually plan and track your work/ project roadmaps so your team can stay on top of dependencies.
- Activity log: Keep track of all activities, updates, and bugs in one space where team members can collaborate and comment.
- Atlassian Intelligence: Use AI to speed up work by gaining summaries of pages and comments, and instantly creating action items.
ClickUp features
- Sprints ClickApp: Manage all aspects of your sprints from sprint dates, statuses, spillover tasks, total estimation, and automations.
- Time tracking: Use the native time tracking feature to measure the amount of time spent on each task, and set the timer from any device.
- Dependencies: Stay on track by visualizing what tasks are blocking others.
- Custom fields: Use a unique task ID to customize any part of your development process including scrum points, bug tracking, and more.
- Agile project management: Use Scrum and Kanban boards to view project progress.
- ClickUp AI: Fast-track developmental plans by using AI to generate product ideas, roadmaps, and more.
Jira vs ClickUp: Integrations
Integrations are key for product development teams to consolidate their diverse set of tools into one cohesive product management platform. Both Jira and ClickUp offer substantial integration options, although Jira offers far more than ClickUp. Notably, both offer Zapier as an integration option which allows the ability to integrate with over 5,000 apps.
Jira integrations
Jira is renowned for having an extensive amount of third-party integrations — over 3,000 — available in the Atlassian marketplace. Because of this, development teams have the freedom to add virtually any feature they may need, and customize their platform to their exact needs.
ClickUp integrations
ClickUp offers many native integrations with software tools including Figma, Github, Sentry, and Slack. It also offers integrations with 1,000 external apps, providing an ample amount of integrations for product development teams.
Jira vs ClickUp: Pricing
Jira and ClickUp both offer free plans, and their other pricing tiers are fairly similar to each other. There are different offerings, however, within each tier, which helps differentiate the value for price for each platform.
Jira pricing
- Free: For up to 10 users, this plan provides 2 GB storage and basic features such as reports, dashboards, backlogs, and timeline views.
- Standard: For $7.16 per user/ month users get 250 GB storage, more advanced user permissions, collaboration features, and customer support during business hours.
- Premium: For $12.48 per user/month users get unlimited storage, access to AI features, and 24/7 support.
- Enterprise: Teams can contact sales for a customized quote. This tier is ideal for Enterprise teams needing advanced analytics, scale, and security.
Read more about Jira’s pricing plans here.
ClickUp pricing
- Free: Best for personal use, the free plan offers 100 MB storage, unlimited free plan members, Kanban boards, sprint boards, and 24/7 customer support.
- Unlimited: From $7 per user/ month this plan is best for small teams. It offers unlimited storage, integrations, dashboards, agile reporting feature, and time tracking.
- Business: From $12 per user/ month this plan is best for mid-sized teams. It allows for unlimited users, advanced automation, and more customized fields.
- Enterprise: Large enterprise teams can receive a custom quote for this tier.
Jira vs ClickUp: Ease of use
Software tools infamously have a stereotype of being difficult to use, so it’s important to consider your team’s technical ability when choosing one of these tools. Both Jira and ClickUp are relatively user-friendly, with ClickUp being a bit more welcoming for users without a ton of tech experience. We’ll dive into the differences between each platform’s interface and usability.
Jira ease of use
TrustRadius usability rating: 7.5/10
Since Jira is a tool primarily catered to product and software teams, it’s no surprise that its interface can be considered complex. While its extensive plethora of customization options is a major plus for advanced development teams, it can be overwhelming to others. But that’s not to say that it’s totally inaccessible to non-tech-savvy teams. Its interface is decently easy to use considering, with many users saying in reviews that it’s become easier to manage in recent years.
ClickUp ease of use
TrustRadius usability rating: 8.6/10
Since ClickUp isn’t primarily geared to software developers, its software is more user-friendly and accessible to a wider audience. Users have commented on its modern interface, inherent flexibility, and small learning curve.
Jira vs ClickUp: Customer support
Good customer support gives any software platform an edge since it can greatly improve the onboarding and adoption process.
Jira support
Jira’s customer support options depend on the plan you have. Users on the free plan don’t have access to customer support, while those on the Standard plan receive customer support during business hours, and those on the Premium plan receive 24/7 support.
ClickUp support
ClickUp prides itself on offering 24/7 customer support in all of its plans, even the free one. It also offers ClickUp University which provides courses to help users better learn the platform, as well as webinars, live trainings, and social media communities.
Jira vs. ClickUp: Customer reviews
Let’s see what real customers are saying about Jira and ClickUp.
Jira: Customer reviews
G2 score: 4.3 out of 5 stars based on 5,883 reviews
Jira’s customer reviews show that Agile teams find a lot of value in the product, with its main drawback being that its interface isn’t the most intuitive.
One user says “Jira’s comprehensive support for Scrum and Kanban frameworks is exceptional. The ability to effortlessly create and manage sprints, user stories, and epics ensures that our Agile processes are seamless and efficient…. We use Jira in our day-to-day operational tasks/activities and this level of support has been instrumental in driving our projects to successful completion.”
H3: ClickUp: user review
G2 score: 4.7 out of 5 stars based on 9,549 reviews
ClickUp has a remarkably high rating on G2, and is clearly loved by its users; the main complaint in user reviews, however, is missing features.
One user says, “ At our organization, we have found it extremely useful to break down tasks into various levels, projects, and lists. The email reminders help us stay focused, while the ability to track progress on recurring tasks is a big plus. Furthermore, the tool comes at a reasonable price, and the customer service is exceptional. Setting up and starting with ClickUp is a breeze.”
Jira vs ClickUp: Which one is the right platform for you?
Both Jira and ClickUp are solid software development tools, and picking the right one depends entirely on your team and its unique needs.
Overall, Jira is best for product developer teams who need advanced bug and issue-tracking capabilities. It’s ideal for Agile teams, wanting to adapt to this framework as much as possible.
ClickUp is better for smaller businesses, looking for one comprehensive work management tool with features for all their software and productivity needs. Its smaller learning curve and more accessible UI make it a choice for more diverse teams without sole developmental needs.
monday dev: a flexible, intuitive alternative to Jira and ClickUp
While Jira and ClickUp are both impressive product developmental platforms, there are also many strong alternatives on the market. monday dev stands out with a distinct approach to flexibility, as a customizable solution that allows teams to manage their product developmental cycle, delivering impact at every stage.
It’s perfect for teams seeking a platform with the complex capabilities of Jira with the intuitive interface of ClickUp.
monday dev scores a 4.7/5 on G2 ratings based on over 12,000 reviews. It takes Agile teams to the next level with some of these great customizable features.
- Burndown charts to track and visualize sprint progress by comparing remaining effort with ideal progress to easily detect potential problems or bottlenecks.
- 27+ view types to visualize your work including Kanban, Gantt charts, Timeline, and more.
- 200+ Integrations and apps including Github, Gitlab, and Figma, so teams can customize their workflow and consolidate all their tools in one place.
- Different pricing options catered to your team’s budget needs.
- Ready-made templates to jumpstart your Agile workflows including ones for bug tracking, sprint management, feature requests, sprint retrospectives, and more.
FAQs
Is ClickUp an Agile tool?
While ClickUp isn’t primarily known for being an Agile platform, it offers many Agile features curated for Agile teams. These features include Agile dashboards, sprint reporting, and Scrum and Kanban workflows.
Is ClickUp cheaper than Jira?
While there once was a time when ClickUp was cheaper than Jira, their prices are now relatively similar. They both offer free plans, while Jira’s paid plans start from $7.16 per user/ month and ClickUp’s paid plans start from $7 per user/ month.
Is Jira difficult to learn?
Jira can be difficult to learn for teams that don't have much product development tool experience, and depending on the complexity of the project it's being used fort. More tech-savvy teams, however, often find Jira to be simple to learn. There are many tutorials and resources that teach teams of all backgrounds how to get started efficiently.
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