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With almost 300 project management tools available out there, finding the right one for your team is not an easy task. And if you don’t understand their pricing structure, the task can become even more daunting.

So let’s start with Jira: how much is it going to cost? Do they offer a free plan?

We’ve created a thorough review of Jira’s pricing options and features, so you can make an informed decision if it’s the right tool for you, or if perhaps another option like for example, would be a better fit.

What is Jira?

Developed by Atlassian, Jira is designed to help software teams plan and track their projects using agile project management—meaning, it’s also a project management tool.

Since Jira was designed specifically for software teams, it mainly targets software developers, teams, and project managers working on software-related products and projects.

What are the 3 different Jira products?

Jira is actually a small suite of 3 project-related products: Jira Software, Jira Service Management, and Jira Core. Let’s break them down:

Jira Core

From product launches to software rollouts and office moves, Jira Core provides you with the tools you need to manage all kinds of projects related to business, marketing, and HR.

Jira Software

Jira Software is essentially an Atlassian cloud product, or in other words, a project management tool intended for software developers.

Jira Service Management

In today’s day and age, where businesses move at lightspeed and customers and employees demand faster IT service, traditional ITSM (IT Service Management) solutions might not cut it.

Jira Service Management (also known as Jira Service Desk™) helps teams across the organization (such as developers, customer support, and HR) collaborate and work much faster. This way, you can move at the same speed as your market.

Jira customer support: no response-time guarantee

In the event you need help, which we inevitably all do sometimes, you can fill out a ticket on Jira’s website, but they do not have a guarantee of how long it will take to get back to you.

Jira offers phone support, but it is only available 24/7 to those who are subscribed to its enterprise plan. In fact, for most of its plans, clients only have access to customer support from the hours of 9 a.m. to 5 p.m.—on weekdays only.

Free plans, trials, and enterprise-level solutions

All three Jira products offer a free version, but with certain limitations when compared to their paid plans. Or, you can try the paid plans for one month with full access to all features.

Also, Jira offers enterprise-level solutions for Jira Software and Jira Service Desk™, but for the sake of brevity, we won’t include them in this review. If you’re interested, you’ll have to contact their sales team anyway, to find out pricing.

Jira integrations: aimed at developers, some with additional fees

Jira also offers integration options from its marketplace, including Gmail, ZenDesk, Figma, and also a integration, but not nearly as many options as we think you deserve!

That being said, many of Jira’s integrations have an additional fee and are not very useful for those of us who aren’t software developers.

How much does Jira cost?

According to PricewaterhouseCoopers (PwC), the use of software and high-performing projects are highly correlated.

So, the word “cost” is relative. We’d say it’s more like an investment.

With that in mind, let’s talk about Jira’s pricing structure. We’ll break down each one of the three products that make up the suite.

Jira Core pricing

Jira Core has only one paid plan: 1-10 users are free. Over that, it is $5/user/month.

Jira Core’s Standard Plan

Jira Core uses a “per-user” pricing structure, which means your costs will depend on the number of team members you add to the platform.

Monthly subscriptions start at $5 per user and annual subscriptions start at $500/year. 

Additionally, if you add more than 100 users, you get tiered discount pricing. To figure out exactly what you’d pay, you can use Jira’s pricing calculator here.

What do you get with Jira Core’s Standard plan?

Here’s a small breakdown of what’s included:

  • Scalability for up to 10,000 users
  • Visualized workflow through Jira Boards
  • Project and task management
  • Customizable project templates workflow roadmaps
  • Reports and dashboards
  • More than 1,000+ integrations
  • And more…

Jira Software pricing

Jira Software is a popular bug tracking platforms for agile software development teams. The tool offers two paid plans, plus one enterprise–level solution for large teams tackling multiple projects:

As with Jira Core, your costs in all plans will depend on the number of users you have.

#1: Standard Plan

Monthly subscriptions start at $7 per user and annual subscriptions start at $700/year for up to 10 users. 

What do you get with Jira Software’s Standard plan?

Here’s a breakdown of some of the top features this plan includes:

  • Kanban board view
  • User-limit for up to 10,000 users
  • Product backlogs
  • Agile reporting
  • Customizable workflows
  • App integrations
  • And more…

#2: Premium Plan

Monthly subscriptions start at $14 per user and annual subscriptions start at $1,400/year. 

What do you get with Jira Software’s Premium plan?

Here’s a breakdown of some of the top features this plan includes:

All of the Standard plan features, plus:

  • Advanced roadmaps
  • Project archiving
  • Admin insights
  • IP allowlisting (You can limit access to known IP addresses)
  • 99.9% Uptime SLA
  • Unlimited storage
  • 24/7 Premium Support

Jira Service Management

Jira Service Management offers two paid plans and one enterprise–level subscription.

You also get tiered discount pricing when you add more than 15 agents in all plans.

#1: Standard Plan

This plan is for teams that want to standardize their service management.

Monthly subscriptions start at $20 per user and annual subscriptions start at $600/year for 13 agents. 

What do you get with Jira Service Management’s Standard plan?

Here’s a breakdown of the top features included:

  • Service request management
  • Incident management
  • Change management
  • Problem management
  • Self-service portal
  • Automation
  • Knowledge base (requires Confluence subscription)
  • Up to five post-mortems
  • Audit logs
  • And more…

#2: Premium Plan

This plan is designed for scaling organizations that need more advanced features like external services integration, IP allowlistings, and more file storage.

Monthly subscriptions start at $40 per user and annual subscriptions start at $1,200/year for 13 agents. 

What do you get with Jira Service Management’s Premium plan?

Here’s a breakdown of what’s included

All of the Standard plan features, plus:

  • Unlimited major incidents per month
  • Service subscriptions
  • External services integration
  • Service and infrastructure health analysis
  • Admin insights
  • IP allowlistings
  • Unlimited storage
  • 99.9% uptime SLA

Is Jira the best project management software for you?

To be honest, that’s a tricky question, it really depends on what you’re looking for!

Let’s take a look at what we offer here at so you can decide for yourself.

What’s is a simple, intuitive Work OS that helps you manage any type of project with ease and improve collaboration across your team. That’s why more than 100,000 teams use to get more work done, faster, and more efficiently.

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With, you have access to a range of features that simplifies project management from start to finish, not to mention our incredible team of wizards, erm, customer success agents who are there to guide you 24/7—even on Christmas, with an average response time of less than 60 min.

This includes features to promote team collaboration, document sharing, visual boards, task delegation, budget management, and analytics reporting.

Here’s a look at what our visual platform offers:

  • Easy-to-use, visual interface that lets any team member jump in and get started
  • Hundreds of ready-made templates based on how real teams use
  • 8 different visual workflows
  • Create, customize, and share forms with your team members and clients
  • 40+ high-quality integrations — both for developers and non-developers alike
  • Custom workflow automation to automate the mundane tasks, notifications, and even emails (no coding needed)
  • Drag and drop files, use advanced search capabilities, upload files, and give feedback all in the same place

Don’t just take our word for it: has a rating of 4.6 /5 on G2 from more than 1,200 users. In fact, more than 7,000 people ranked 4.6/5 or above on review sites, including G2, Capterra, Trustpilot, TrustRadius, and GetApp.

Supercharge your workflow with the right tool for you

No matter which tool you choose, it’ll likely supercharge your workflow and help you work much more efficiently and collaboratively!

Have specific project management tools you want us to look into and report back to you? Let us know!

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