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Jira Pricing & Review: What you need to know

Rosanna Campbell 8 min read
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Choosing a project management software isn’t easy. After all, there are over 440 options listed on G2! But if you’re looking for an agile project management tool, then Atlassian Jira could be a great option. Jira has its roots in agile software development, and it’s a highly flexible project management and bug tracking solution.

In this article, we’ll get into the nitty gritty of Jira pricing, so you can figure out which option might be the best fit for your team.

Of course, if you’re looking for the very best project management solution out there, monday.com tops that G2 list we mentioned when it comes to user satisfaction. You can try it out for free to find out why.

Jira pricing overview

Jira isn’t just one product. In fact, there are five different products in the Jira suite:

  • Jira Software
  • Jira Align
  • Jira Service Management
  • Jira Work Management
  • Jira Product Discovery

In this section, we’ll break down the different options available, and how much each of them costs.

Jira Software

Best for: Project management for agile software development teams

example of a board in Jira

In a nutshell

Jira Software is a project management tool that was developed for software teams that use the agile development methodologyan incremental, iterative approach to project management popular in software development.

These days, Jira is used by over 65,000 customers for project management, software development, product management, and DevOps projects.

It’s designed around boards — task management hubs where tasks can be mapped to customizable workflows. Jira software has time tracking and performance reporting features. It also comes with scrum and kanban boards built-in, to make it easy for agile teams to get started.

Pricing

Jira has four pricing tiers — a limited free plan, a Standard tier, a Premium tier, and an Enterprise tier. Here’s the details you need:

Free

Price: Free forever

Features:

  • Limited to up to 10 users
  • 2GB file storage
  • Community support only

Standard

Jira’s pricing decreases for larger teams. Here, we’ll assume you have a team of 10 users who need a project management solution.

Price: $8.15 per user/month (billed monthly)

Features: Everything from the free plan, plus

  • Up to 35,000 users
  • 250GB storage
  • Business hour support

Premium

Price: $16 per user/month (billed monthly)

Features: Everything from the Standard plan, plus

  • Unlimited storage
  • 24/7 Premium support
  • Guaranteed uptime SLA

Enterprise

Price: Available on request

Features: Everything from the Premium plan, plus

  • Multiple sites, up to 150
  • Centralized security controls
  • 24/7 Enterprise support

Jira Align

Best for: Enterprise-scale agile project management 

In a nutshell

Jira Align is a version of Jira specifically designed for large enterprises where at least 500 developers are using Jira. The aim is to support large teams to use the agile methodology for project management across the entire organization.

Pricing

Jira Align has a slightly different pricing structure than other Jira products. There are two pricing tiers:

Standard

Price: From $27,000 estimated annual cost (for 30 Jira Align users and up to 120 integrated Jira users)

Features: 

  • Roadmaps, kanban boards, and other collaborative planning features
  • Standard reporting features
  • One Team Tool Connectors

Enterprise

Price: From $46,440 estimated annual cost (for 30 Jira Align users and up to 120 integrated Jira users)

Features: Everything in the Standard tier, plus

  • Access to Enterprise, Portfolio, and Solution modules
  • Unlimited Team Tool Connectors
  • Advanced reporting features

Jira Service Management

Best for: Service management for IT, Dev, and business teams 

example of issues management in Jira

In a nutshell

Jira Service Management is Atlassian’s service management solution, created primarily for IT teams that handle a lot of service requests. Built on Jira, it focuses on service management practices such as managing service requests, incidents, problems, changes, knowledge, assets, and configuration.

Pricing

Like most of the other Jira products, Jira Service Management has four price points:

Free

Price: Free forever

Features: 

  • Up to 3 agents
  • 2 GB file storage
  • 100 email notifications per day

Standard

Price: $22.05 per agent/month, billed monthly

Features: 

  • Up to 10,000 agents
  • 250 GB file storage
  • Unlimited email notifications

Premium

Price: $49.35 per agent/month, billed monthly

Features: Everything in the Standard plan, plus

  • Advanced incident management
  • Unlimited file storage
  • 24/7 support for critical issues

Enterprise

Price: Available on request

Features: Everything in the Premium plan, plus

  • Enhanced data and analytics
  • Centralized security and administration
  • 24/7 dedicated senior support for all issues

Jira Work Management

Best for: Business teams that want to plan, collaborate, deliver, and report on work

In a nutshell

Jira Work Management is a version of Jira, redesigned for business teams to manage projects and processes across the company.  Jira Work Management is included free with every Jira Software license.

Pricing

Jira Work Management is included for free with your Jira Software purchase, but you can also purchase Jira Work Management as a standalone. The product uses a “per-user” pricing model, so you only need to pay for the exact number of users you have on your team.

It’s also worth noting that Jira’s standard pricing is progressive, so the more users you have, the lower the average price per user.

There are three tiers for Jira Work Management:

Free

Price: Free forever

Features: 

  • Up to 10 users
  • Unlimited tasks and projects
  • 2 GB of storage

Standard

Price: $5 per user (billed monthly)

Features: 

  • Up to 35,000 users
  • 250 GB of storage
  • Business hour support

Premium

Price: $10 per user (billed monthly)

Features: Everything in the Standard plan, plus

  • Admin insights
  • Unlimited storage
  • 24/7 Premium support

Jira Product Discovery

Best for: Product management teams who want to use agile project management techniques 

In a nutshell

Jira Product Discovery (JPD) is a dedicated tool for product teams to capture and prioritize ideas, connect with business and tech teams, and align everyone.

Pricing

Jira Product discovery has two different pricing tiers – Free and Standard.

Free

Price: Free forever

Features: 

  • Up to three creators
  • 2GB file storage
  • Community support

Standard

Price: $10 per user/month (billed monthly)

Features: 

  • Unlimited creators
  • Business hour support
  • 250GB file storage

Is Jira the right project management software for your team?

If you’re looking for a project management software, Jira could be a great option, especially if you’re an agile development team. Jira has excellent task management and issue tracking functionality. It’s flexible, comes with handy automation features, and gets a healthy 4.3 out of 5 from G2 reviewers.

According to one reviewer, “Jira software is a very useful and handy software for all the software developers. Using this tool we can easily keep track of our progress as well as the current status of an application.”

However, while Jira is great, it isn’t right for every team. It was built for software development, rather than more general project management — and while Jira now offers products like Jira Work Management to open it up for general use, users still say it has a “huge learning curve” and “doesn’t have a super easy interface like[…]monday.com.”

Want to see how easy monday.com’s interface is?

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monday.com: The best alternative to Jira

Example of a WBS in monday.com

If Jira isn’t the right fit for your team, monday.com might be just the ticket.

If you’re a software team looking for an agile project management solution, then monday dev has all the features you need. From managing sprints with ready-made dashboards, to tracking sprint progress with burndown charts, we’ve got your agile team covered.

And, if you need a more general project management tool — well, there’s a reason why we were voted one of the top Global Software companies of 2023 on G2. monday work management lets you manage every aspect of your work and turn your goals into reality with a single, centralized location for running tasks, projects, and processes.

FAQs

Atlassian Jira is a project management and issue tracking tool developed by Atlassian. It is used primarily by software development teams to plan, track, and manage their projects. Jira provides a flexible platform that can be adapted to various project management methodologies, especially Agile and Scrum.

Jira offers a free plan with limitations on the number of users and storage space. The free plan is suitable for small teams and individuals but may not provide all the features available in the paid plans.

Jira offers four pricing tiers —Free, Standard, Premium and Enterprise. Pricing for each of these tier varies depending on the number of users and whether you prefer to pay monthly or annually.

The information provided in this article is accurate and up-to-date at the time of publication. Changes and updates in the business operations, policies, or any other relevant factors may occur after publication and we encourage readers to verify any information directly.
Rosanna is a freelance content writer who writes non-boring content for B2B SaaS clients like ThoughtSpot, Lattice and monday.com. She lives in Spain with her husband, her son, and a beagle puppy who eats her furniture. Learn more about her here: rosannacampbell.com
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