monday.com Blog - Page 73
Why B2B marketers need lead enrichment software for 2026
Gathering leads is only half the battle. Once you’ve successfully gotten a new lead, you want to first do a bit more research into each one before immediately reaching...
What is service request management? A complete guide
Every IT team knows the feeling: your inbox overflows with password resets, software access requests, and hardware orders before the morning coffee gets cold. Without a...
Deliver exceptional support faster with AI customer service
Artificial intelligence in customer service has come a long way in the last few years alone to power modern customer experiences and improve service levels across a...
Free bug reporting and bug tracking templates for 2026
If you work in software development, you know that unfortunately, bugs happen. Whether you’re a startup developer working on your first app or a seasoned...
What is workflow automation? A complete guide with examples
Most teams are still drowning in repetitive tasks while simultaneously trying to figure out how to adopt AI. Workflow automation is the bridge between manual chaos and...
Why your business needs a customer portal to thrive in 2026
Nobody wants to wait on hold for a service agent to pick up, or worse, send an email to customer service for an issue only to see the response time is days. Customers...
5 best AI help desk software solutions for 2026
Artificial intelligence (AI) is bringing all kinds of productivity hacks to different work tools and software we use, cutting out redundant manual work and replacing it...
10 best ProductPlan alternatives to consider in 2026
ProductPlan stands out as one of the most trusted product management platforms, empowering companies to build thousands of visual roadmaps and plan millions of...
11 best Azure DevOps alternatives to consider in 2026
Many software development teams start with Azure DevOps because it fits neatly into a Microsoft stack. While it offers a comprehensive suite of tools for project...
How an AI ticketing system will transform your business in 2026
Customer service teams rely on ticketing systems to handle and sort incoming customer requests. Traditional ticketing systems require a lot of human intervention to sort...
How to calculate ROI in Excel (with formulas and examples)
Every business tracks investments, but few measure which ones actually pay off. Finance teams juggle marketing spend, software subscriptions, hiring costs, and capital...
Top 10 simple CRM platforms for any business [2026]
CRMs may have garnered a complicated reputation in sales and marketing teams, but at their core, customer relationship management systems have a simple purpose. They...
6 top CRMs for service businesses in 2026 and how to choose the right one
If you’re not tracking your customers’ data, you’re missing out on golden opportunities to surprise them with impeccable service. CRMs for service businesses make...
The best help desk software for 2026
Help desk software has become a vital tool for companies of all sizes, enabling them to streamline communication, manage inquiries efficiently, and provide exceptional...
Best ticketing system software for service management: 6 business benefits in 2026
Imagine going to a doctor’s surgery with no triage. Instead, everyone just takes a number from the front desk and waits in line until it’s their turn to receive...
What is service management? And why should you invest in a dedicated software?
Providing quality service that makes customers happy doesn’t happen randomly. It’s due to a delicate process of monitoring and improving the systems that...
14 best small business management software for smart teams (2026)
As a small business grows, simple systems often break down. Work that once flowed through emails and spreadsheets becomes scattered, creating bottlenecks that slow...
Enterprise service management: A guide for 2026
Every airport runs on hundreds of internal services that passengers never see. There’s the team routing baggage, the crew handling gate changes, the staff coordinating...
PI planning: The ultimate guide for 2026
Program Increment (PI) Planning is a cadence-based event that aligns all Agile Release Train (ART) teams to the same mission and vision. It’s a crucial element of...
Agile release trains explained: A practical guide for product managers
The Agile release train (ART) has emerged as a powerful solution for organizations seeking ways to scale Agile methodologies and coordinate multiple teams towards a...
7 best mortgage CRM software solutions for 2026
With so much paperwork, documentation, regulations, and communication that goes into closing a mortgage, managing it all can be a challenge. If you’re a financial...