From ticket follow-ups to account health monitoring, monday agents keep every customer conversation moving so nothing slips through. Pick a ready-made agent or create your own.
I'll manage your renewals for you, tracking key dates and the actions they need.
I will prepare a full quarterly business review package, health score, and outreach email for every account you own.
I will spot accounts that have outgrown their license and prompt timely expansion conversations.
I'll watch your response and resolve times and alert you when an SLA is at risk.
I'll analyze customer feedback and identify your highest-priority product opportunities.
I'll monitor support tickets for a specific product area and deliver a daily leadership-ready trend report.
I will monitor your accounts, flag renewal risks, and send your team a weekly brief backed by direct citations.
I'll keep you updated on the tickets you have open so nothing waiting on your response slips through.
I will turn your raw customer feedback into a clear, themed summary so your team can see what people are actually saying without reading every entry.
Identifies growth and efficiency opportunities and generates structured action plans with clear next steps and impact.
Scans company data to detect revenue risks, cost leaks, and underperforming initiatives in real time.
Prepares agendas, summarizes context, and tracks decisions and follow-ups so leaders stay focused on priorities.
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Coordinates interviews by syncing availability. Handles booking, reminders, and rescheduling without manual effort.
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Evaluates applications against role criteria, filters non-fits, and highlights top candidates for faster hiring decisions.
Sources and ranks candidates across channels. Initiates personalized outreach and improves based on recruiter feedback.
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Detects and classifies incidents, alerts the right teams, and tracks resolution. Ensures post-mortems are completed and learnings captured.
Audits content quality, identifies gaps from ticket trends, and updates knowledge base articles using real resolution data.
Classifies, prioritizes, and routes tickets automatically. Sets SLAs and resolves common issues using knowledge base data.
Uses templates and past documents to generate accurate drafts. Applies company policies to produce documents ready for legal review.
Captures requests, asks follow-ups, flags duplicates, and routes work automatically. Surfaces existing answers to reduce repetitive requests.
Converts product decisions into detailed specs with requirements, edge cases, and acceptance criteria so teams can execute without ambiguity.
Synthesizes feedback from support, sales, and usage data. Identifies patterns and recommends what to build next with clear evidence.
Analyzes user behavior, identifies drop-offs, and deploys improvements to increase conversions. Continuously tests and applies learnings across pages.
Generates and adapts content for different channels and audiences. Learns from engagement signals to refine messaging and improve performance over time.
Plans, launches, and optimizes campaigns across channels. Allocates budget dynamically and connects performance to revenue data so teams can scale what drives pipeline.
Don't see what you need? Build it.
Describe what you need and build your own agent or work app on monday.com.
FAQs
An AI agent for customer service is an autonomous system that handles ticket follow-ups, account health monitoring, support signal analysis, and customer feedback synthesis - so customer service teams can focus on complex issues and relationships rather than queue management. On monday.com, you can use the built-in agent creator to start from a ready-made agent or create an agent from a prompt in minutes.
Yes. monday.com's AI agent builder is a no-code agent platform designed for people without programming experience. Describe what you want the agent to do, and it configures a custom AI agent tailored to your customer service team - no coding required. It's an AI assistant builder that works for anyone, not just developers.
An automation follows a fixed if-this-then-that rule. An AI agent reasons through a task, decides what to do next, and can handle exceptions along the way. monday agents combine both: they act autonomously while still following the guardrails and permissions you set.
monday.com's AI agent platform works from cross-functional context - so a customer service agent can surface support signals from ticket boards, connect account health data from your CRM, and send a Slack alert to the right team member, all without switching tools. Combined with audit logs and scoped permissions, your team stays in control of every action.
Connect with one click to tools like Slack and monday notetaker, or reach your CRM, help desk, or ticketing platform through monday MCP and open APIs. Your agents work within monday.com's existing permission model - you control exactly what each agent can read, write, and act on - so nothing runs outside the boundaries you set.
Yes. monday agents work as AI co-workers alongside your team inside the same workspace, handing off work to each other and to people - so an account health agent can flag a renewal risk and pass it directly to a customer outreach agent, without anyone coordinating the handoff manually.
monday agents are available on all paid plans, starting at $9 per seat per month. Each agent action runs on AI credits, which are included with your plan and can be topped up as your team scales. Visit monday.com/pricing for current plan details.
Yes, you can assign, review, and manage monday agents from the monday.com app on iOS and Android, so your agents stay accessible wherever your team works.
