Voice of customer agent
I'll analyze customer feedback and identify your highest-priority product opportunities.
About this agent
Product teams miss opportunities when customer feedback piles up without clear themes or priorities. This agent analyzes customer feedback and identifies your highest-priority product opportunities.
What you get
Ranked feedback themes with business impact, delivered every weekday morning or when you mention the agent.
Prioritized pain points ranked by business impact, delivered every quarter or when you mention the agent.
Top product opportunities with clear recommendations, delivered every morning.
How this agent works
- Analyzes customer feedback for recurring themes
It analyzes your customer feedback for recurring themes.
- Prioritizes the pain points by impact on the business
It prioritizes the pain points by impact on the business.
- Recommends the top opportunities for the team to build
It recommends the top opportunities for the team to build.
- Summarizes what's open and what changed
It summarizes what's open and what changed since your last check.
- Keeps monitoring between requests
Between requests, it monitors the boards and timelines you rely on and flags when something stalls or slips. You stay ahead of surprises instead of discovering them in the weekly review.
- Closes the loop at end of day
Before you sign off, it summarizes what changed, what's still open, and where to focus next. You end the day with clarity instead of another loose thread.
Related agents
FAQs
The Voice of customer agent is an AI agent on monday.com that collects and analyzes customer feedback to surface the themes and signals your team needs to act on. This AI agent works directly inside your monday.com workspace, so you can create AI agents like this one and put them to work without leaving the tools your team already uses.
Yes — to get started, you'll connect this AI agent to your monday.com board, authorize the tools and integrations it needs, and customize its triggers and actions to match how your team works. The template gives you a ready-made starting point, but you make it yours before it runs.
You control exactly how the Voice of customer agent behaves. You can configure it to wait for your approval before taking any action, or set it to execute automatically once you're confident in its behavior. Like all AI agents on monday.com, you can update its triggers and actions at any time as your workflow evolves.
AI agents are available on paid monday.com plans. Each AI agent run consumes AI credits, which are included with paid plans and can be topped up as needed. You can explore the platform for free and unlock the ability to create AI agents when you upgrade.
Automations follow fixed if/then rules. AI agents on monday.com can read context, make judgments, draft content, and handle multi-step work that doesn't follow a predictable pattern. You can build an AI agent to handle the work that automations can't — like researching, writing, classifying, or coordinating across multiple inputs.
Yes. monday.com lets you create AI agents from scratch using the no-code agent builder — just describe what you want the agent to do, connect it to your boards and tools, and set its permissions. You can also start from a ready-made template like this one and customize it to fit your exact workflow.
monday.com AI agents work directly inside the platform where your team already operates — with full context across your boards, projects, and workflows. Unlike standalone AI tools, they don't require a separate system. You can create AI agents that act on real work data, respect your permissions, and keep humans in the loop at every step.
- Always secure
- 24/7 active
- Full org context
Connectors
