Frequently asked questions
about monday.com

mondayDB is the platform's high-performance data engine that supports large-scale, cross-organizational work by enabling faster boards and dashboards, real-time updates, complex workflows, and AI-optimized processes.

Yes, the monday.com platform includes dedicated products for CRM, service management, product and engineering, and work management, all built on a shared data foundation for seamless collaboration.

Yes, developers can build on the monday.com platform using APIs, SDKs, webhooks, secure app environments, MCP for AI agents, and monday vibe to generate custom apps with simple prompts.

The monday.com platform provides leaders with real-time visibility through dashboards, portfolio views, KPI tracking, AI-generated reports, summaries, and proactive insights that highlight risks and trends across the organization.

The monday.com platform is used by teams across operations, marketing, sales, customer success, product, engineering, IT, HR, finance, and executive leadership, enabling enterprises to adopt it cross-departmentally and reduce tool sprawl.

Teams build workflows on the monday.com platform using no-code building blocks such as boards, dashboards, docs, WorkCanvas, Workflow Builder, automations, WorkForms, templates, managed columns, and AI-powered workflow generation from natural language.

The monday.com platform is an intelligent work platform that helps organizations build, run, and scale workflows in one place by unifying work management, AI, automations, data, and governance into a single adaptable system.

The monday.com platform is built on three interconnected layers: Foundations for infrastructure, data, security, APIs, and integrations; Workflows for no-code building blocks, automations, AI, and products; and Insights for dashboards, analytics, and AI-driven reporting.

Unlike point solutions, the monday.com platform is fully unified, combining AI-native workflows, a scalable data layer (mondayDB), multiple products, enterprise governance, and an open ecosystem so organizations can run work across the entire business.

Yes, the monday.com platform connects through hundreds of native integrations, an open API, and a secure developer framework, and also integrates with leading AI tools through MCP to turn conversations into execution across the tech stack.

Yes, the monday.com platform provides enterprise-grade security, including SOC 2 Type II, GDPR, HIPAA on select plans, SSO, SCIM, audit logs, granular permissions, and encryption in transit and at rest, giving IT teams full governance control.

To ensure features work seamlessly and meet your needs, we may review data from your interactions with AI, this allows us to continually improve the platform and ensure the best output for your work. Your data is not used to train AI models.

AI capabilities are automatically enabled in all monday.com accounts. If you can’t find AI-labeled features in your boards or columns, you can contact your monday.com admin, or account representative, or reach out to support.

monday AI primarily uses Microsoft Azure OpenAI as its AI model provider for monday AI functionalities. In addition, we are actively integrating functionalities supported by OpenAI's GPT models and other models available through AWS Bedrock, such as Mistral and Anthropic, to expand our AI capabilities. These models are carefully chosen to deliver accurate and efficient AI-powered outputs across a variety of use cases on the platform. monday.com continually evaluates its AI model providers to ensure the highest quality experience for our users. You can find the most up-to-date list of our AI providers on our Sub Processor List.

Currently, monday AI does not support bringing your own model or using custom API keys.

Yes, monday AI is HIPAA compliant.

Yes. Data processed by monday AI will adhere to the same data region settings and policies as set in your account. Additional information can be found in our Sub Processor List.

You retain ownership of the content you provide, as well as the content generated by monday AI.

Yes, you can opt out by submitting a request via [email protected] or by contacting your account representative. If your email address is linked to multiple monday.com accounts, please specify in your request which account(s) you want to opt out of. Please note that only Admins can submit and complete this request. It may take up to 5 business days to process your request.

You can easily get started by adding a new column to your board or in the automation center. For a more detailed guide, visit our knowledge base article.

All users in the account will be able to use monday AI features when it is enabled in your account.

monday AI leverages trusted third-party models equipped with measures for accuracy and bias mitigation. At monday.com, we are dedicated to implementing responsible AI measures, including using tools provided by our third-party model providers and employing measures to monitor and track performance and behavior trends, allowing us to detect anomalies and make adjustments as needed. This combined approach enables us to offer a fair, ethical, and balanced AI experience for all users.  It’s important to note that AI outputs are influenced by the quality of the content you provide. We recommend that users review AI content outputs to ensure they align with their intended goals.

‍

monday.com primarily uses Microsoft Azure OpenAI as its AI model provider for AI functionalities. In addition, we are actively integrating functionalities supported by OpenAI's GPT models and other models available through AWS Bedrock, such as Mistral and Anthropic, to expand our AI capabilities. These models are carefully chosen to deliver accurate and efficient AI-powered outputs across a variety of use cases on the platform. You can view the list of our AI providers on our Sub Processor List.

No, monday.com does not use your customer data or content to train its AI models, and we do not allow others to do so. You can read more about this in our AI Trust Center.

‍

All our AI features follow the same security protocols that are used for monday.com products, ensuring a consistent and robust approach to data protection. For more details, visit our AI Trust Center.

Our AI development process at monday.com is iterative, thorough, and designed to prioritize both reliability and user safety. Each feature undergoes testing, including experimentation to optimize performance and safeguard against vulnerabilities. We also involve an internal "red team" tasked with simulating edge cases, attempting to disrupt the feature, and uncovering weaknesses. This ensures our AI capabilities are resilient, secure, and aligned with real-world needs. Following internal testing, we roll out features gradually to monitor stability and gather feedback, allowing us to refine and improve the feature.

Yes, monday AI respects permissions set within your account. Users will be able to create, view, or generate content based on resources they have authorized access to.

If monday AI features are not available in your account, please contact your account representative or reach out to support.

monday AI is designed to enhance productivity within a safe and responsible environment. To ensure ethical and proper use, it’s important to avoid certain activities. It must not be used to develop competing AI models or services, engage in unlawful or harmful activities, misrepresent AI-generated content as human-generated, or perform fully automated decision-making with significant impacts on individuals, without safeguards and transparency. Similarly, it is not intended to provide personalized financial, medical, or legal advice that typically requires a licensed professional. Use of monday AI must comply with our AI Terms and Conditions, monday.com’s Acceptable Use Policy, and our AI model providers' policies, including OpenAI’s Content Policy, Sharing and Publication Policy, and Community Guidelines, and Anthropic's Acceptable Use Policy.

Yes, by choosing a yearly plan, you will receive an 18% discount.

monday.com is a proud supporter of organizations that do great things around the world. That's why we offer discounted pricing for qualified nonprofit organisations. Click here to find out more about our nonprofit plan and pricing.

If you are an admin of your account, you can access your purchase history, invoices, payment details, plan type, and more. Learn how to manage your billing details here.

You can make changes to your plan at any time by changing your plan type and by adding or removing users. However, past the refund period, we offer no refunds for downgrades. To change your plan, simply go into the Admin section and click on the Billing option. From there, click 'change plan' and choose your desired plan.

The security of our customer's data is our top priority. We use advanced security measures to preserve the integrity and privacy of your data, and adhere to strict data protection laws. monday.com is built with internationally recognized security standards and protocols in place, such as ISO/IEC 27001 and ISO/IEC 27018, and we undergo annual security audits and assessments.

If you've paid for a yearly subscription in the last 30 days, and wish to cancel your account, you are entitled to a partial refund. Meaning, we will automatically refund you the remaining balance from your original purchase. Simply cancel the account from the Admin section, and your account will be automatically refunded. If you have any questions, you can always reach out to our support team

We accept payments from the following major credit cards, excluding debit cards; Visa, Master Card, American Express, Discover, Diners Club, JCB, Carte Bleue, Union Pay. You can also purchase your monday.com subscription with PayPal. Please note this may be subject to change depending on your location.
In addition, we accept invoices for Enterprise orders that meet a minimum fee - Feel free to reach out to our support team for more information.

We understand that each organization is unique, requiring specific features to support its workflows and projects. Above you can see the features included in the different plans to support your needs. If you need help in choosing the right plan for you, check out this article or reach out to our sales team.

Our pricing is based on two factors; the feature plan you'd like to use, and the number of users on the platform. Once you've decided on the feature plan and users, choose your preferred subscription payment: month-to-month or annual. Payment is made in one upfront installment. If you purchase a plan for one year, you will pay for one year upfront.

Yes, you can pay monthly for your account. Choose the monthly option on the pricing page and you will be able to pay on a per-month basis. The monthly plan is not discounted so if you are looking to save, we recommend the yearly plan.

monday.com has a free plan of monday work management which is ideal for freelancers and individual professionals. In addition, we offer a 14-day free trial of the Pro plan for monday work management, monday sales CRM and monday Dev.

monday.com cost depends on the plan you choose and your team size. Plans start from 3 users. If you want to sign up more than 40 users, you can request a quote to get an exact price.

Yes, the platform is available on both IOS and Android devices. You can download them on the Apple or Google Play Stores. Learn more here.

monday.com Enterprise pricing is customized based on your organization’s size, goals, and requirements and is provided through direct consultation with the sales team.

‍

monday work management is suitable for teams, managers, and executives across industries. Whether you work in marketing or operations, you can use Work Management to create and run your workflows from start to finish.

Work management is the way an organization creates and applies workflow structure to efficiently manage business processes and their information, including resources, tasks, projects, teams, and more. It allows for cross-level alignment when it comes to strategy, goals, objectives, and projects.

Work management software can help improve your business' performance by bringing all of the people, tools, communication, and data together in one intuitive space. Overall, work management software gives you the visibility to manage everything efficiently, from high-level strategy to day-to-day work.

In this way, you can identify risks that could delay your project delivery — or opportunities to maximize resources. These business insights can help you make smarter decisions and adjust plans to meet your goals.

Work management software provides a seamless solution for managing and executing work efficiently and on time. In one central location, teams can plan and monitor high-level company initiatives and goals and access the key data and documentation they need for success. <br><br>You can use work management software to make collaboration more organized, create visibility, and reduce information gaps. Intuitive work management software also empowers teams to create workflows that save time and support execution of everyday tasks.

Built on top of monday.com Work OS, monday work management enables organizations, managers, and executives to reach shared goals faster and collaboratively at scale. From setting goals to navigating projects and everyday work, monday work management can help you streamline it all. Using powerful features such as automations and dashboards, teams and departments can easily adjust and customize any workflow for any business need.

Work management software helps teams, managers, and executives plan and manage both high-level and detailed elements of work to improve team performance. It brings all work-related information together in one place to streamline goals and strategy management, as well as action plans needed to execute them. The top features and capabilities of work management software include:

• Project management
• Task management
• Resource management
• Portfolio management
• Streamlined communication & collaboration
• Time management & scheduling
• Request & approval management
• Business operations
• Client project management
• Goals & OKRs

monday service is an AI-powered service management solution built on the monday platform. It helps teams manage and automate tickets and requests end-to-end — from intake and triage to resolution and reporting — in a flexible, easy-to-use workspace.

Enterprise Service Management (ESM) is the practice of applying service management principles beyond IT so teams like HR, Finance, Legal, Facilities, and Operations can manage requests, approvals, and services in a consistent way. With ESM, all service teams use shared workflows, automation, and reporting to deliver faster, more transparent service across the organization.

monday service combines enterprise-grade service capabilities with the flexibility of the monday platform. Unlike rigid service desk tools, it’s easy to customize, quick to implement, and powered by AI that’s simple to use, transparent, and always under your control - all while staying connected to the rest of your organization’s workflows.

monday service is used by IT, HR, Operations, Facilities, Finance, Legal, Marketing, and customer-facing teams handling client or customer support. Any team that manages incoming requests, tickets, or inquiries can use monday service to automate and standardize processes, improving response times and overall employee or customer experience.

AI in monday service helps automatically classify, route, and prioritize incoming requests, suggest responses, and guide agents as they work. AI service agents connect to your knowledge base and past tickets to automatically resolve repetitive requests, while surfacing insights that reduce manual work, speed up resolution, and keep teams in control.

No. With the self-service portal, anyone can submit requests, track ticket status, and find answers - even without a monday account. Access and permissions are fully controlled by your team, making it easy to support employees, customers, or partners at scale.

If your team is managing growing ticket volumes, handling requests across multiple channels, or spending too much time on manual triage and follow-ups, it’s time to move to monday service. It’s designed for teams that need more structure, automation, and visibility - without losing flexibility.

monday dev centralizes work from all squads into a consistent, customizable structure, enabling teams to manage sprints automatically, track dependencies and hierarchy, surface risks, and view real-time reporting without adding operational overhead.

Yes, monday dev supports advanced development workflows such as sprints, backlog management, delivery metrics, releases, SLAs, and multi-team execution, and is adopted as a full replacement by organizations seeking more flexibility, collaboration, usability, and AI-powered automation.

monday dev supports scrum, kanban, and hybrid agile workflows with deeper customization, built-in automation, and native visibility across teams as part of the monday.com product suite. Dashboards, delivery metrics, and reporting are included without plug-ins.

monday dev is an end-to-end development execution platform that helps engineering, product, and cross-functional teams plan, build, ship, and measure software in one connected workspace. It brings work, data, communication, and AI into a single flexible system.

monday dev is built on enterprise-grade infrastructure and supports SOC 2 Type II, ISO/IEC 27001, 27017, and 27018, GDPR, HIPAA on the Enterprise plan, and robust permissions, audit logs, and data governance controls.

Teams use monday dev to manage the full software development lifecycle, including product planning, roadmapping, backlog refinement, sprint execution, bug tracking, QA workflows, releases, reporting, and cross-functional collaboration.

monday dev is built on a multi-department platform that allows product, design, customer success, sales, marketing, and operations teams to share one system for requests, prioritization, roadmaps, status updates, and AI-driven task execution.

Yes, because monday dev is built on the monday WorkOS, it can connect with monday CRM, monday Service, monday work management, and other solutions to provide a unified execution layer across R&D, product, GTM, customer teams, and operations.

AI in monday dev assists teams across the lifecycle by summarizing updates, generating tickets, drafting acceptance criteria, routing work, predicting risks, supporting sprint planning, and powering AI agents that complete tasks end-to-end directly within workflows.

monday dev pricing varies by plan, number of users, and organizational needs, with advanced capabilities available on Pro and Enterprise tiers and custom pricing offered through the sales team.

monday dev integrates with tools like GitHub, GitLab, Bitbucket, Slack, Jira, Figma, and Azure DevOps, allowing developers to work in their preferred environments while updates, branches, and pull requests sync automatically.

monday sidekick is an intelligent, context-aware AI assistant built directly into monday.com. It understands your work, connects to your tools, and helps you think, create, and take action through natural conversation, all inside your workspace.

monday sidekick brings together leading AI models, your work data, and your work apps (Slack, Gmail, Google Calendar, and more) in one place. It understands your business context and uses it to analyze information, generate content, and take action directly inside your workflows, without leaving monday.com.

monday sidekick helps you move work forward end-to-end. It can summarize updates and conversations, create content and plans, update tasks and timelines, notify teammates, analyze data, and trigger workflows based on your work context, all from a simple prompt.

monday sidekick can create workflows, automations, dashboards, and forms from a simple request. It can also guide you to other AI capabilities in monday.com to create apps or agents. In addition, it can generate project plans with owners and deadlines, strategic documents, reports, decks, and on-brand visuals and images, all ready to use inside your workspace.

monday sidekick is built directly into your monday.com workspace. Unlike standalone AI tools, it’s connected to your boards, docs, and apps like Slack, Gmail, and Google Calendar, so it understands your work context and can take action on your behalf, not just answer questions.

Different teams use monday sidekick to plan campaigns, manage projects, prepare sales materials, analyze product and service data, and gain leadership-level insights. Marketing, sales, operations, product, HR, service teams, and leadership all use monday sidekick to work faster with fewer handoffs and more clarity, all within one unified AI-powered workspace.

Yes. monday sidekick has a dedicated mobile app, allowing you to research, plan, update work, and take action from anywhere, including through voice interactions.

Yes. monday sidekick is available on all monday.com workspaces. You can start using it immediately by typing to activate it, with no setup required.

monday vibe lets you build custom apps by describing what you need in plain language. It uses AI to turn your prompt into a fully functional app that runs natively on the monday.com platform, with built-in security and permissions.

You can build custom apps, dashboards, and widgets tailored to your workflows. This includes tools like org charts, time trackers, planners, forms, and internal utilities. If you can describe it in words, monday vibe can generate it using your monday.com data.

monday vibe is available to all monday.com users on any plan, as long as AI features are enabled on the account.

Yes. Account admins control who can create and publish monday vibe apps through role and account permissions. Apps are private by default and can only be shared or published by users with the appropriate permissions.

Yes. Apps built with monday vibe are fully responsive and automatically adapt to desktop, tablet, and mobile screens.

You can build and test monday vibe apps for free. Free usage includes private apps, with sharing and publishing options depending on your plan and permissions.

monday vibe builds apps directly inside monday.com’s enterprise-grade platform. This makes every app secure, scalable, permission-aware, and fully integrated with your existing data and workflows.

Yes. monday agents follows the same enterprise-grade security standards as monday.com. Your data is encrypted at rest using AES-256 and in transit using TLS 1.3, ensuring it stays protected during storage and transfer.

No. monday agents is a separate product. Other AI features like monday sidekick and AI blocks are included as part of the core monday.com platform.

No. Use of monday agents is governed by its own dedicated terms, which are outlined in section 8 of the monday AI terms and conditions.

‍

monday agents uses AI models from Microsoft Azure OpenAI and Anthropic via AWS Bedrock, along with voice models provided through Vapi. monday.com regularly evaluates and updates its AI providers to ensure high-quality and reliable performance.

No. monday agents is an all-in-one solution and does not currently support custom AI models, external API keys, or third-party service accounts. All required models and services are included.

No. monday.com does not use your data or content to train AI models, and does not allow third parties to do so.

monday agents cannot be used for illegal or harmful activities, impersonation, or misleading behavior. It also cannot be used for sensitive automated decision-making, such as employment, credit, healthcare, or legal advice, without proper human oversight. If agents interact with people, you must be transparent that they are AI-powered and obtain appropriate consent.