Sub-Processors, Subsidiaries & Support

Last Updated: April 30, 2024

 

We may use sub-processors, subsidiaries and support & service providers to provide our Service. Listed below are such entities with whom we may share customer data.

Third Party Sub-Processors

We rely on the third parties listed below to host our customer data and to provide specific functionalities within our platform services (services that are based on the WorkOS platform) and non-platform services (e.g. the WorkCanvas, mondaycode, etc.).

Your account is linked to a specific monday.com data region (please refer to the Data Residency article for further information). The sub-processor hosting region for your account will usually match your monday.com data region. However, if that region is not available for the sub-processor or if there are additional exceptions, then you can refer to the Additional information column to see whether this sub-processor applies to your account data region, plan and/or plan features.

 

 Name

Applicable services

Type of service

Data shared

Sub-processors hosting regions

Additional information

Amazon Web Services EMEA SARL

Platform services,

Storage.API

Cloud computing provider

Full account data (data uploaded to the account and associated to it)

US

 

EU

AUS

monday AI

AI functionalities (if enabled  in your account – see further information)

Input and output data that may contain boards data

US

Also applicable to accounts in monday.com APAC data region

Google Cloud EMEA Limited

Platform services,

WorkCanvas,

monday code

Cloud computing provider

Boards data (data uploaded to the account)

US

Also applicable to accounts in monday.com APAC data region

EU

 

Redis Labs, Ltd.

Platform services

 

Managed database platform

Full account data

US

 

EU

AUS

Cloudflare, Inc.

Platform services

CDN, security services

Full account data

Global*

 

WorkCanvas

Cloud computing provider

Full account data

US

NetApp Israel
(formerly Instaclustr Pty Ltd)

Platform services

 

Managed database platform

Boards data

US

 

EU

AUS

Twilio Inc. (SendGrid)

Platform services,

WorkCanvas

Email notification service

Data in email invites and notifications (further information)

US

Also applicable to accounts in monday.com  EU (non-Enterprise plans only) & APAC data regions

Mailgun Technologies, Inc.

Platform services

Email notification service

Data in email invites and notifications (further information)

US

Also applicable to accounts in monday.com APAC data region

EU

 

Coralogix, Inc.

Platform services,

WorkCanvas

Log aggregation and correlation service

Applicative logs which may contain full account data (logs without context (using IDs))

EU

Also applicable to accounts in monday.com US & APAC data regions

Cloudinary Ltd.

 

Platform services

File preview service

Files uploaded to boards

US

Also applicable to accounts in monday.com APAC data region;


Not applicable to accounts with HIPAA compliance enabled

EU

 

Perception Point Ltd.

Platform services

Advanced threat protection for uploaded files

Files uploaded to boards

US

 

EU

AUS

Functional Software, Inc. dba Sentry

Platform services,

WorkCanvas

Error and performance monitoring for applications

Error logs and attributes that may contain boards data

US

Also applicable to accounts in monday.com  EU (non-Enterprise plans only) & APAC data regions

Datadog, Inc.

Platform services,

WorkCanvas

application monitoring for servers, databases, tools and services

Diagnostic telemetry data and attributes that may contain boards data

EU

Also applicable to accounts in monday.com US & APAC data regions

Snowflake Computing Netherlands B.V.

monday AI

Data warehouse service for AI functionalities (if enabled in your account – see further information)

Input and output data that may contain boards data

EU

Also applicable to accounts in monday.com US & APAC data regions

Microsoft, Inc.

monday AI

Azure OpenAI for AI functionalities (if enabled in your account – see further information)

Input and output data that may contain boards data

US

 

EU

AUS

OpenAI, L.L.C.

monday AI

AI functionalities (if enabled  in your account – see further information)

Input and output data that may contain boards data

US

Also applicable to accounts in monday.com APAC data region

Radical HQ Limited (“Cord”)

WorkCanvas

In-app collaboration capabilities

Files uploaded to boards, comments made on boards

UK

Applicable to accounts in monday.com US & EU & APAC data regions

* CDNs distribute data globally across various data centers to ensure high availability and performance. As a result, customer data is processed at the data center closest to the end user (PoP).

For more detailed information on the Third Party Sub-Processors we rely on in each region, please visit the following links: US region, EU region, and APAC region.

 

Subsidiaries and Support & Services Providers

The following are the locations of the provision of the service by monday.com Ltd., its subsidiaries and its third-party customer support & service providers.

Third-party customer support & service providers will only serve as a sub-processor in cases where access to customer data is required for customers’ requests for the provision of support and services.

monday.com entities and support & service providers

Location

monday.com Ltd.

Israel

monday.com, Inc.

United States

monday.com, Pty Ltd.

Australia

monday.com UK 2020 Ltd.

United Kingdom

monday.com Ltda.

Brasil

monday.com sp. z o.o.

Poland

monday.com Pte. Ltd.

Singapore

monday.com K.K.

Japan

Transactel International Services Limited d/b/a TELUS International

Guatemala

Philippines

 

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