Ticket Follow-Up Agent
I'll keep you updated on the tickets you have open so nothing waiting on your response slips through.
About this agent
Replies land across multiple boards and queues, making it hard to remember what's still waiting on you. This AI agent tracks every open ticket, flags the ones needing your reply, and keeps one consolidated list of action items.
What you get
List of tickets awaiting your reply, delivered whenever your queues update.
Notification for each ticket that needs a response, delivered as tickets come in.
Consolidated view of open tickets and action items, delivered when you mention the agent.
How this agent works
- Watches every queue at once
It tracks every ticket you have open across your connected support and ticketing boards, so nothing sits unseen.
- Spots what you haven't answered yet
For each ticket, it checks whether you've already posted a reply or update.
- Tells you what's waiting
It notifies you as soon as it finds a ticket sitting on your side of the conversation.
- Keeps one list you can scan
It maintains a consolidated, easy-to-scan list of your open tickets and outstanding action items.
Related agents
FAQs
The Ticket Follow-Up Agent is an AI agent on monday.com that keeps you updated on the tickets you have open so nothing waiting on your response slips through.
Yes — to get started, you'll connect this AI agent to your monday.com board, authorize the tools and integrations it needs, and customize its triggers and actions to match how your team works.
You control exactly how the Ticket Follow-Up Agent behaves. You can configure it to wait for your approval before taking any action, or set it to execute automatically once you're confident in its behavior.
AI agents are available on paid monday.com plans. Each AI agent run consumes AI credits, which are included with paid plans and can be topped up as needed.
Automations follow fixed if/then rules. AI agents on monday.com can read context, make judgments, draft content, and handle multi-step work that doesn't follow a predictable pattern.
Yes. monday.com lets you create AI agents from scratch using the no-code agent builder — just describe what you want the agent to do, connect it to your boards and tools, and set its permissions.
monday.com AI agents work directly inside the platform where your team already operates — with full context across your boards, projects, and workflows.
- Always secure
- 24/7 active
- Full org context
