Feedback Digest Agent
I will turn your raw customer feedback into a clear, themed summary so your team can see what people are actually saying without reading every entry.
About this agent
Feedback piles up faster than anyone can read, and the real patterns get buried by review time. This AI agent clusters new feedback into ranked themes and publishes a sentiment read with standout outliers each cycle.
What you get
Ranked list of top feedback themes with mention counts, delivered every review cycle or when you mention the agent.
Sentiment read with explanation, delivered alongside each feedback summary.
Notable outlier feedback worth a second look, delivered with every summary record.
How this agent works
- Picks up right where the last summary left off
The agent finds the most recent summary and uses its creation date as the start of the new review window, so nothing gets double counted.
- Reads every new piece of feedback
It pulls in all feedback created since then, including the text, ratings, and any replies.
- Clusters feedback into real themes
It groups similar feedback together by topic or sentiment even when people phrase things differently, then counts mentions per theme.
- Surfaces sentiment and standout outliers
Alongside the ranked themes, it calls out the overall sentiment trend and any one-off feedback worth a second look.
- Publishes a structured summary record
It creates a new item with the full theme breakdown, sentiment read, and outliers posted as an update, ready for the team to scan.
Related agents
FAQs
The Feedback Digest Agent is an AI agent on monday.com that turns your raw customer feedback into a clear, themed summary so your team can see what people are actually saying without reading every entry.
Yes — to get started, you'll connect this AI agent to your monday.com board, authorize the tools and integrations it needs, and customize its triggers and actions to match how your team works.
You control exactly how the Feedback Digest Agent behaves. You can configure it to wait for your approval before taking any action, or set it to execute automatically once you're confident in its behavior.
AI agents are available on paid monday.com plans. Each AI agent run consumes AI credits, which are included with paid plans and can be topped up as needed.
Automations follow fixed if/then rules. AI agents on monday.com can read context, make judgments, draft content, and handle multi-step work that doesn't follow a predictable pattern.
Yes. monday.com lets you create AI agents from scratch using the no-code agent builder — just describe what you want the agent to do, connect it to your boards and tools, and set its permissions.
monday.com AI agents work directly inside the platform where your team already operates — with full context across your boards, projects, and workflows.
- Always secure
- 24/7 active
- Full org context
