SLA Monitor
I'll watch your response and resolve times and alert you when an SLA is at risk.
About this agent
Teams need help measuring request timing against SLA targets and warning early before work falls through the cracks. This AI agent watches your response and resolve times and alerts you when an SLA is at risk.
What you get
Live monitoring of your boards, delivered every weekday morning or when you mention the agent.
Response and resolve time measurement against SLAs, delivered every quarter or when you mention the agent.
Early alerts before SLA breaches, delivered every morning.
How this agent works
- Watches each request's timestamps and status
It watches each request's timestamps and status to measure response and resolution time.
- Compares against the SLA thresholds
It compares against the SLA thresholds.
- Flags items approaching the limit and those that have breached
It flags items approaching the limit (at-risk) and those that have breached.
- Notifies the right manager early — before a breach
It notifies the right manager early — before a breach where possible.
- Keeps monitoring between requests
Monitor continuously and alert as items approach their threshold. Send the periodic breach summary on your cadence and offer trend views over time. You hear about problems while there is still time to fix them.
- Closes the loop at end of day
Before you sign off, it summarizes what changed, what's still open, and where to focus next. You end the day with clarity instead of another loose thread.
Related agents
FAQs
The SLA Monitor is an AI agent on monday.com that tracks your service-level commitments and alerts you before any breach occurs.
Yes — to get started, you'll connect this AI agent to your monday.com board, authorize the tools and integrations it needs, and customize its triggers and actions to match how your team works.
You control exactly how the SLA Monitor behaves. You can configure it to wait for your approval before taking any action, or set it to execute automatically once you're confident in its behavior.
AI agents are available on paid monday.com plans. Each AI agent run consumes AI credits, which are included with paid plans and can be topped up as needed.
Automations follow fixed if/then rules. AI agents on monday.com can read context, make judgments, draft content, and handle multi-step work that doesn't follow a predictable pattern.
Yes. monday.com lets you create AI agents from scratch using the no-code agent builder — just describe what you want the agent to do, connect it to your boards and tools, and set its permissions.
monday.com AI agents work directly inside the platform where your team already operates — with full context across your boards, projects, and workflows.
- Always secure
- 24/7 active
- Full org context
Connectors
