Support Signal Agent
I'll monitor support tickets for a specific product area and deliver a daily leadership-ready trend report.
About this agent
Slow-building product problems hide in hundreds of support tickets until they've already hurt many customers. This AI agent triages tickets tied to a defined product area all day, escalates critical issues instantly, and delivers a daily trend report with direct customer quotes.
What you get
Daily trend report on ticket sentiment and themes, delivered every day or when you mention the agent.
Immediate critical issue escalation, delivered the moment a ticket crosses your threshold.
Weekly digest of trends and knowledge base gaps, delivered every week or when you mention the agent.
How this agent works
- Triages tickets continuously throughout the day
It pulls new and updated tickets tied to your defined product area on a rolling basis and keeps a running daily summary current.
- Applies severity rules from sentiment and account value
Negative sentiment on a paying account, escalation status, and account value all elevate a ticket's severity automatically.
- Escalates critical issues the instant they appear
Anything crossing your critical threshold, like churn language or a billing error, triggers an immediate Slack alert instead of waiting for the scheduled report.
- Publishes a daily trend report
It delivers a structured Slack report citing real ticket IDs, with sentiment quoted directly from customers rather than paraphrased.
- Rolls everything into a weekly digest
The week's findings are compiled into one digest in the same format, giving leadership a fast read on where the trend is heading.
Related agents
FAQs
The Support Signal Agent is an AI agent on monday.com that monitors support tickets for a specific product area and delivers a daily leadership-ready trend report.
Yes — to get started, you'll connect this AI agent to your monday.com board, authorize the tools and integrations it needs, and customize its triggers and actions to match how your team works.
You control exactly how the Support Signal Agent behaves. You can configure it to wait for your approval before taking any action, or set it to execute automatically once you're confident in its behavior.
AI agents are available on paid monday.com plans. Each AI agent run consumes AI credits, which are included with paid plans and can be topped up as needed.
Automations follow fixed if/then rules. AI agents on monday.com can read context, make judgments, draft content, and handle multi-step work that doesn't follow a predictable pattern.
Yes. monday.com lets you create AI agents from scratch using the no-code agent builder — just describe what you want the agent to do, connect it to your boards and tools, and set its permissions.
monday.com AI agents work directly inside the platform where your team already operates — with full context across your boards, projects, and workflows.
- Always secure
- 24/7 active
- Full org context
Connectors
