Rebecca Noori,SaaS and HR Technology content marketer

Rebecca Noori is a veteran content marketer who writes high-converting articles for SaaS and HR Technology companies like UKG, Deel, Nectar HR, and Loom. Her work has also been featured in renowned publications, including Business Insider, Business.com, Entrepreneur, and Yahoo News. With a background in IT support, technical Microsoft certifications, and a degree in English, Rebecca excels at turning complex technical topics into engaging, people-focused narratives her readers love to share.

Posts by this author

Service management

Automated quality management: How to deliver better service at scale

Customers remember when they have an exceptional experience with a support agent. Someone who listens to...

14 min read

Service management

What is an IT ticketing system, and how does it benefit your business?

In large organizations, IT teams field hundreds, even thousands of service requests a week. Some come in...

21 min read

Service management

AI for ITSM: From reactive support to predictive service

Customers remember when they have an exceptional experience with a support agent. Someone who listens to...

14 min read

Service management

Transform HR service management with an ITSM mindset

Customers remember when they have an exceptional experience with a support agent. Someone who listens to...

14 min read

Service management

What is ITIL? The framework behind successful IT operations

Customers remember when they have an exceptional experience with a support agent. Someone who listens to...

14 min read

Service management

What is IT asset management? How it extends the value of your tech

Customers remember when they have an exceptional experience with a support agent. Someone who listens to...

14 min read

Service management

Say goodbye to chaos with AI powered service operations

Customers remember when they have an exceptional experience with a support agent. Someone who listens to...

14 min read

Service management

SLA vs. SLO vs. SLI: Decode these metrics for optimal service performance

Customers remember when they have an exceptional experience with a support agent. Someone who listens to...

14 min read

Here8217s why you should switch to legal workflow automation

Service management

Here’s why you should switch to legal workflow automation

Customers remember when they have an exceptional experience with a support agent. Someone who listens to...

14 min read

Service management

AI in asset management: How to protect your business investments

Customers remember when they have an exceptional experience with a support agent. Someone who listens to...

14 min read

Service management

AI inventory management: Hit higher profits with smarter stock control

Customers remember when they have an exceptional experience with a support agent. Someone who listens to...

14 min read

Service management

How AI service management has transformed business operations in 2025

Customers remember when they have an exceptional experience with a support agent. Someone who listens to...

14 min read

Service management

What is AIOps? Unlock smarter, strategic IT operations

Customers remember when they have an exceptional experience with a support agent. Someone who listens to...

14 min read