Rebecca Noori,
Posts by this author
Top 10 enterprise knowledge base platforms for 2026
When teams grow, answers aren’t great at scaling with them. The same questions hit IT, Ops, HR, and...
Top 12 small business help desk software options in 2026
When you’re running a small business, customer support can feel like controlled chaos. Questions flood...
Work management vs. project management: The definitive guide
Does your team excel at handling projects, going above and beyond to meticulously plan every detail, from...
9 real-world AI knowledge base examples for smarter support
Knowledge bases are the first port of call for many customer or user queries, empowering them to solve their...
Enterprise service desk: how to scale service delivery
Basic support models don’t work at scale. The neat loop between intake and resolution, handled by a single...
Essential asset management software features every business should evaluate
It’s easy to acquire assets in business, but it’s much harder to manage them. Or at least, manage your...
Freshdesk vs Freshservice: A full comparison for 2026
It’s easy to get tripped up by Freshdesk vs. Freshservice, the similar-sounding flagship products from...
IT financial management: The key to smarter tech spending
Every line item on your balance sheet needs to earn its place, so it pays to understand exactly how much your...
A guide to Service Agents: The backbone to modern customer support
Working in an organization’s support function is no easy task. Service agents are often faced with...
AI supplier management for speed, insight, and resilience
In March 2021, a giant container ship blocked the Suez Canal — an artery that handles roughly 12% of global...
AI contract management for increased efficiency and compliance
For years, contract management has meant late, coffee-fueled nights spent untangling dense legal language to...