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Asana vs. Jira: which is right for your team in 2021?

Check out this 9-minute read to help you decide.

Adi Pick

monday reviews is our latest blog series where we provide the facts about different project management tools—no BS and no hyperbole needed. Keep scrolling for our analysis and to learn more about all the project management tools out there. Enjoy! 😊

Asana and Jira—you’ve probably heard these company names before but don’t know what they really do—aside from making targeted ads that interfere during your third cat video when you should be getting work done. No shade, you probably know how much we love our targeted ads…

So, what do they do exactly?

Will they actually help curb your addiction to hilarious animal videos during work hours, or distract you even further with their color-coded columns and buttons?

Let’s dive right in, shall we?

What is Asana?

Asana was founded in 2008 by Facebook co-founder Dustin Moskovitz as well as ex-Facebook engineer Justin Rosenstein as an internal tool within Facebook to “help everyone track their work.”

In other words, it’s a project management tool, mostly focused on team communication and collaboration.

What is Jira?

Developed by Atlassian, Jira is designed to help software teams plan and track their projects using agile project management—meaning, it’s also a project management tool.

Since Jira was designed specifically for software teams, it mainly targets software developers, teams, and project managers working on software-related products and projects.

What are the differences between Asana and Jira?

TL;DR – Jira is generally better suited for software development teams, while non-software teams will probably find that Asana is a better fit.

Since no team or manager has identical needs, you should ask yourself a few questions:

  • How big is my team?
  • How many team members is the task management tool intended for?
  • How often will I need support?
  • What kinds of projects or tasks will I be using this task management tool for?
  • What kinds of integrations do I plan on using?
  • How important are time-tracking tools and reporting capabilities?

Depending on how you answered the above questions, our analysis below should help you figure out which of Jira or Asana (or others, like monday.com cough cough) is the best fit for you and your team.

Asana vs. Jira features breakdown

 

 

If you’ve tried Asana or Jira or both, we’d love to hear what you think! Please share your experiences below.

Asana features: easy-to-use, just not for tech teams

Asana advantages over Jira: easy peasy 

For those of us who are not developers or ultra-tech savvy, Asana has a cleaner and minimalistic interface.

Asana aims to improve group collaboration and offers a feature called Workload, which lets you track how much work each team member currently has on their plate and prevents burnout by letting you set restrictions on their workloads. P.S. — we have a workload view too, and more 🙂

Asana board taken from Asana's website

Source: Asana.com

Perhaps look into some alternatives, such as monday.com, to name a few.

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Jira features: built for developers, not super customizable 

Jira’s advantages over Asana: Agile, Agile, Agile 

Agile teams looking for specific project management methodologies should use Jira. Unlike Asana, Jira suits the advanced needs of software teams very well. 

Also, Asana doesn’t include time tracking options on its own, or other advanced project management tools, such as ready-to-go scrum boards and reporting capabilities.

Jira board

Source: Atlassian.com/software/jira

So what to choose if you want options for both software development and integrations and features for other industries, too? That’s what we’re here for! 😊

Pricing: Asana is more expensive, but offers more features too

TL;DR – Unless you’re a team of between 11-15 people, chances are Jira’s plans will likely be a cheaper option for you. Asana is more expensive, but you get some more features.

Asana pricing

  • Basic – for individuals or teams of less than 15, Asana offers their most basic plan for free “forever,” and includes unlimited storage, access to its iOS and Android mobile apps, and unlimited projects
  • Premium – their premium plans cost $10.99 per user per month, and grants access to forms, dashboards, and inviting unlimited free guests
  • Business – Asana’s business plan sets teams back $24.99 per user per month, offering advanced integrations with Salesforce and Adobe, and customizing forms
  • Enterprise – there aren’t huge differences between the business and enterprise plans, except that the Enterprise plan includes User provisioning & de-provisioning (SCIM) and priority support, but the cost is not listed on their website.

Jira pricing

  • Basic – Jira’s most basic plan is also free, albeit only for teams of up to 10, and has a limit of 2 GB of file storage
  • Standard – Jira’s standard plan costs an average of $7 per user per month and offers customer support only during local business hours. It includes anonymous access, most commonly used to give customers the ability to view and submit bugs and feature requests.
  • Premium – their premium plan comes with a price tag of $14 per user, granting users the ability to archive projects, unlimited file storage, and 24/7 premium support.
  • Enterprise – like Asana, Jira also does not list a price for their Enterprise plans, but does offer “organization-level billing” and a dedicated team of support managers.

Still looking for a Jira and Asana alternative and figuring out which plan is best for you? Check out our recent blog post aaaaaaall about it.

Asana customer support: can’t talk, just text

TL;DR – Jira offers phone support which Asana does not, but Asana has email and chat options available, not only for their higher-paying customers like Jira does.

No one likes being put on hold for hours on end, or hearing the dreadful music often associated with it. Here at monday.com, we take our customer support VERY seriously, which is why we’re dedicating a whole paragraph to it here, and also guarantee our customers 24/7 support, every day of the year!

That being said, Asana does offer an email and chat support option, with a caveat—only customers who subscribe to its Premium, Business, or Enterprise accounts. To our knowledge, Asana does not offer any phone support.

Jira customer support: no response-time guarantee

TL;DR –  Both companies have room for improvement in customer support and customer success.

Unless you’re set on only communicating by telephone (why would you want to speak to another human when you can send a frustrated gif instead??) then Asana wins on this one.

In the event you need help, which we all do sometimes, you can fill out a ticket on Jira’s website, but they do not have a guarantee of how long it will take to get back to you.

Unlike Asana, Jira does offer phone support, but it is only available 24/7 to those who are subscribed to its enterprise plan. In fact, for most of its plans, clients only have access to customer support from the hours of 9 a.m. to 5 p.m.—on weekdays only.

Asana integrations: more than Jira, but less robust 

TL;DR—Overall, Asana has a larger amount of integrations than Jira, but for certain industries, they are not as thorough.

Asana has a wide array of integrations to choose from, including Slack, GitHub, Excel, Jira Cloud, and even a monday.com integration. That being said, Asana’s integrations with GitHub and other software development tools are not as comprehensive as Jira’s, and could use an upgrade.

Jira integrations: fewer options, aimed at developers

Jira also offers integration options from its marketplace, including Gmail, ZenDesk, Figma, and also a monday.com integration, but not nearly as many options as we think you deserve!

That being said, many of Jira’s integrations have an additional fee and are not very useful for those of us who aren’t software developers.

Asana customer reviews: 4.3 / 5 on G2

On software comparison and reviews site G2, Asana garnered a 4.3 / 5 ranking from 6,836 reviews and counting. Asana touts having more than 80,000 paying teams, so it’s unsurprising that there are a lot of reviews.

Jira customer reviews: 4.2 / 5 on G2

Jira just barely trails Asana in terms of its customer satisfaction score on G2, garnering a 4.2 / 5 from 3,664 reviews.

Looking for how users rated both tools on specific capabilities? Check out the chart below, directly from G2:

So which one, Asana vs. Jira??? 

After reading our ever-so-exciting first edition of monday.com reviews, still need help deciding between Asana and Jira? Asana is a better fit for a greater variety of teams, but in general, we found that both tools are less suited to a wide range of projects.

Still haven’t found the project management tool of your dreams? We’d like to introduce ourselves: monday.com—the project management platform that manages anything.

“the hard sell”: why we think you should consider monday.com

With monday.com, you have access to a range of features that simplifies project management from start to finish, not to mention our incredible team of wizards, erm, customer success agents who are there to guide you 24/7—even on Christmas, with an average response time of less than 60 min.

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This includes features to promote team collaboration, document sharing, visual boards, task delegation, budget management, and analytics reporting.

Here’s a look at what our visual platform offers:

  • Easy-to-use, visual interface that lets any team member jump in and get started
  • Hundreds of ready-made templates based on how real teams use monday.com
  • 8 different visual workflows
  • Create, customize, and share forms with your team members and clients
  • 40+ high-quality integrations — both for developers and non-developers alike
  • Custom workflow automation to automate the mundane tasks, notifications, and even emails (no coding needed)
  • Drag and drop files, use advanced search capabilities, upload files, and give feedback all in the same place

Don’t just take our word for it: monday.com has a rating of 4.6 /5 on G2 from more than 1,200 users. In fact, more than 7,000 people ranked monday.com 4.6/5 or above on review sites, including G2, Capterra, Trustpilot, TrustRadius, and GetApp.

When you’re ready to start tracking your projects, use our free project tracker template!

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Still not convinced? Try our platform now, the first two weeks are on us!

Have specific project management tools you want us to look into and report back to you? Let us know!

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Adi Pick
Raised in Vancouver, Adi can now be found in sunny Tel Aviv trying to find the best slice of pizza on this side of the Mediterranean while trying to maintain the stereotype of Canadian politeness, eh?
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