Transform HR service management with an ITSM mindset
Employees mainly contact HR when they need something. They get in touch to update their address or query a tax calculation that’s thrown their latest paycheck out of whack. Internally, managers tap...
What is ITIL? The framework behind successful IT...
When a city’s traffic system runs well, you barely notice it. Lights are timed just right, lanes are clearly marked, and drivers follow the rules of the road. But take...
What is IT asset management? How it extends the value...
Enterprise companies don’t run on caffeine alone—they run on tech. Hardware, software, and cloud-based tools power everything from individual tasks to massive...
Say goodbye to chaos with AI powered service operations
Marketing manager Karina needs to upgrade the office’s conference room video system for an important client presentation she’s hosting two weeks from now. She logs a...
SLA vs. SLO vs. SLI: Decode these metrics for optimal...
When someone opens ChatGPT, they expect it to respond quickly, without any hiccups. If something goes wrong, just a few minutes of downtime can seriously frustrate the...
Here’s why you should switch to legal workflow...
As legal becomes more embedded in business operations, manual processes are no longer sustainable. Instead, legal workflow automation software exists as a scalable way...
AI in asset management: How to protect your business...
Every company has assets — financial investments, physical equipment, or intellectual property that need protecting and optimizing to contribute to your business’s...
AI inventory management: Hit higher profits with...
In 2013, US retailer Walmart lost an estimated $3 billion in sales due to out-of-stock merchandise. The company blamed poor weather, tax pressures, and a struggling...
How AI service management has transformed business...
Service management is the hidden engine behind every successful business, keeping operations running smoothly while supporting both employees and customers. But as...
What is AIOps? Unlock smarter, strategic IT operations
Global data creation will hit 181 zettabytes this year. Enterprise IT systems are responsible for a huge share of this data in the form of logs, metrics, events,...
What is an AI Copilot and how is it transforming the...
Just a few years ago, the concept of an AI assistant was still a far-fetched idea — only something you’d see in a sci-fi movie. And while our perceived vision of...
What is Quality of Service (QoS)? And why is it...
Imagine you’re in an important Zoom call, one where you’re giving a presentation you’ve been working on all week. But suddenly, as you’re speaking, you notice...
Top 8 Freshdesk alternatives to improve service in 2025
For many companies, help desk and customer service software is a huge investment. Some teams are so used to their existing systems they don’t want to update them,...