Service management
Delve into the working minds of exceptional service teams. From IT to HR, Finance to Legal, learn how to transform your service operations from reactive to proactive.
What is incident management? How to minimize disruptions and recover faster
In July 2024, a routine software update at cybersecurity company CrowdStrike spiraled into a global outage that interfered with airlines, banks, and hospitals. As businesses worldwide struggled to...
What is network administration? What IT leaders need to know
Networks keep work moving, but the cost of downtime, hybrid work at scale, and rising security risk make strong network administration a business priority, not a...
How asset lifecycle management transforms efficiency across your organization
Your organization spends millions on assets every year, but how much value are they really delivering? Without a structured approach, assets lose productivity, costs...
IT service portals: the key to faster, smarter support
Support teams are under pressure to resolve requests quickly, yet many of those requests are repetitive and time-consuming. An IT service portal gives employees and...
ITSM knowledge management for fast, accurate service answers
If you’ve ever raised an IT ticket, you know the frustration of waiting hours (or days) for a fix that’s probably been solved many times before. For IT service...
Network performance monitoring: How to boost speed and security
In 1969, the first message ever sent over ARPANET, the early ancestor of the internet, was LO. We bet you can’t guess why? It was supposed to be LOGIN, but the network...
AI in procurement: Faster sourcing, stronger vendors
Best supplier. Best price. Least amount of hassle. This trifecta is the holy grail for procurement teams, but it’s not easy to achieve when demands are high and...
Top 8 Intercom alternatives to consider in 2025
Intercom has long been a go-to for live chat and customer communication, but it’s not the only platform in the market. Whether you’re new to customer support tools...
AI in knowledge management: Turning data into instant answers
Imagine walking into the world’s largest library — millions of books, documents, and archives stacked to the ceiling. Now, imagine the catalog is gone, forcing you...
IT operations management: How to unlock operational excellence in your business
In January 2025, Barclays Bank suffered an IT outage caused by a mainframe failure. It wasn’t one of those “blink and you miss it” outages — this one lasted for...
AI in customer success: transforming reactive support into predictive growth
Customer success teams face more pressure than ever: higher customer expectations, tighter budgets, and journeys that span more channels and touchpoints. Every...
AI in customer service — how to deliver better support, faster
Support teams are handling more requests than ever, while customer expectations continue to rise. People expect instant replies, human-like service, and around-the-clock...
Top alternatives to Ivanti: comparison guide for 2025
Ivanti has long been a staple in IT service and asset management. However, more teams are now rethinking their tech stack. Whether it’s sluggish implementation, rigid...