Service management
Delve into the working minds of exceptional service teams. From IT to HR, Finance to Legal, learn how to transform your service operations from reactive to proactive.
Automated quality management: How to deliver better service at scale
Customers remember when they have an exceptional experience with a support agent. Someone who listens to their query, knows how to solve it, and keeps them updated along the way. It’s the kind of...
What is an IT ticketing system, and how does it benefit your business?
In large organizations, IT teams field hundreds, even thousands of service requests a week. Some come in through email. Others via monitoring alerts. Then a VP flags a...
AI for ITSM: From reactive support to predictive service
IT service management is ripe for an overhaul. Traditionally weighed down by spreadsheets, email chains, and event logs, IT professionals spend far too much time combing...
Transform HR service management with an ITSM mindset
Employees mainly contact HR when they need something. They get in touch to update their address or query a tax calculation that’s thrown their latest paycheck out of...
What is ITIL? The framework behind successful IT operations
When a city’s traffic system runs well, you barely notice it. Lights are timed just right, lanes are clearly marked, and drivers follow the rules of the road. But take...
What is IT asset management? How it extends the value of your tech
Enterprise companies don’t run on caffeine alone—they run on tech. Hardware, software, and cloud-based tools power everything from individual tasks to massive...
Say goodbye to chaos with AI powered service operations
Marketing manager Karina needs to upgrade the office’s conference room video system for an important client presentation she’s hosting two weeks from now. She logs a...
SLA vs. SLO vs. SLI: Decode these metrics for optimal service performance
When someone opens ChatGPT, they expect it to respond quickly, without any hiccups. If something goes wrong, just a few minutes of downtime can seriously frustrate the...
Here’s why you should switch to legal workflow automation
As legal becomes more embedded in business operations, manual processes are no longer sustainable. Instead, legal workflow automation software exists as a scalable way...
AI in asset management: How to protect your business investments
Every company has assets — financial investments, physical equipment, or intellectual property that need protecting and optimizing to contribute to your business’s...
AI inventory management: Hit higher profits with smarter stock control
In 2013, US retailer Walmart lost an estimated $3 billion in sales due to out-of-stock merchandise. The company blamed poor weather, tax pressures, and a struggling...
How AI service management has transformed business operations in 2025
Service management is the hidden engine behind every successful business, keeping operations running smoothly while supporting both employees and customers. But as...
What is AIOps? Unlock smarter, strategic IT operations
Global data creation will hit 181 zettabytes this year. Enterprise IT systems are responsible for a huge share of this data in the form of logs, metrics, events,...