What is an SLA? How to best leverage service level agreements for success
Clear expectations are the foundation of any healthy business relationship or agreement. This is especially apparent for service providers, as their success is often...
What is B2C CRM? 7 best software in 2025
The nature of CRM software is connecting businesses to their customers, but for B2C teams, choosing the right CRM couldn’t be more important. Unlike B2B teams that...
What is a B2B CRM? The top 5 software for 2025
B2B sales often involve long processes and a lot of back and forth, but the feeling when your sales team closes a hard-earned deal is exhilarating. The right CRM for...
How strategic alignment drives enterprise success and growth
Optimistic executives and employees believe their organizations are aligned around a shared vision, but research suggests there’s room for improvement. Harvard...
AI in project management: why it matters and how to use it
Enterprise project management is evolving faster than ever. With shifting priorities, tighter deadlines, and increasing complexity, teams need smarter solutions to stay...
8 AI CRMs to boost your sales and service efficiency in 2025
CRMs have become the preferred tool of sales and service teams across industries, helping them track and organize leads and customer interactions. However, a lot of...
14 best Productboard alternatives to consider in 2025
While Productboard is a popular choice for many product management teams, it’s not always the perfect fit. Whether you’re a startup seeking a user-friendly...
How to craft a compelling product vision statement and execute it successfully
A well-defined product vision serves as a guiding light, aligning teams and stakeholders around a product’s long-term goals and objectives. It not only inspires...
Power facilities service management with AI: The time is now
Facilities service management can sometimes feel like a juggling act. Facilities managers are running countless procedures simultaneously, like tracking incoming service...
Why B2B marketers need lead enrichment software for 2025
Gathering leads is only half the battle. Once you’ve successfully gotten a new lead, you want to first do a bit more research into each one before immediately reaching...
How to master service request management in seconds
Companies can receive hundreds of service requests at a time, and if not managed carefully, these requests can turn into a liability. With a service request management...
Deliver exceptional support faster with AI customer service
Artificial intelligence in customer service has come a long way in the last few years alone to power modern customer experiences and improve service levels across a...
Free bug reporting and bug tracking templates for 2025
If you work in software development, you know that unfortunately, bugs happen. Whether you’re a startup developer working on your first app or a seasoned...
How to streamline your business with workflow automation (+9 examples)
Businesses are under constant pressure to achieve more with less. They must continuously upskill their employees even though they can’t spare the hours for training....
Why your business needs a customer portal to thrive in 2025
Nobody wants to wait on hold for a service agent to pick up, or worse, send an email to customer service for an issue only to see the response time is days. Customers...
5 best AI help desk software solutions for 2025
Artificial intelligence (AI) is bringing all kinds of productivity hacks to different work tools and software we use, cutting out redundant manual work and replacing it...
10 best ProductPlan alternatives to consider in 2025
ProductPlan stands out as one of the most trusted product management platforms, empowering companies to build thousands of visual roadmaps and plan millions of...
10 best Azure DevOps alternatives to consider in 2025
As software development teams seek to optimize workflows and enhance collaboration, many are exploring alternatives to Azure DevOps. While Azure DevOps offers a...
How an AI ticketing system will transform your business in 2025
Customer service teams rely on ticketing systems to handle and sort incoming customer requests. Traditional ticketing systems require a lot of human intervention to sort...
How to increase car sales with a CRM for automotive industry + Top 5 solutions
These days, the first place customers look at a car is online. Compared to walking into a dealership and interacting with a sales team, this makes it more challenging...
6 steps to implement and automate a quote management system
Sending quotes might seem straightforward, but for a quote to turn into a sale, there’s a lot that goes on behind the scenes between creation, quote revision, and a...