Managing access is a critical part of operations. When requests depend on manual approvals, productivity slows and risk increases. Identity and access management (IAM)...

Stephanie Trovato | 11 min read

Many service teams feel stuck in a reactive loop, constantly putting out fires instead of preventing them. This approach creates operational drag and keeps your team...

Stephanie Trovato | 15 min read

Most organizations struggle with a hidden operational tax caused by fragmented service requests. When IT, HR, and facilities teams operate in separate silos, simple...

Stephanie Trovato | 21 min read

In any organization, requests and issues surface daily — from IT troubleshooting to HR questions and facility needs. Without a clear way to capture and track them,...

Stephanie Trovato | 19 min read

In any growing organization, requests and issues come from everywhere. Without a central system, teams spend more time finding problems than solving them. Effective...

Stephanie Trovato | 25 min read

Most teams don’t lose track of their technology all at once. It happens slowly, one unreturned laptop and one forgotten software subscription at a time. This quiet...

Stephanie Trovato | 16 min read

Legal teams are critical partners to the entire business, but they often operate in a black box. Requests go in, and other departments are left waiting without clear...

Stephanie Trovato | 15 min read

Choosing a service management platform affects every department and every workflow. The right platform creates faster resolution times, higher satisfaction, and stronger...

Stephanie Trovato | 16 min read

Service management tools play a crucial role in keeping operations efficient and teams aligned. But as organizations grow, the same systems that once supported them can...

Sean O'Connor | 19 min read

HR teams face a common challenge: employee files scattered across multiple systems, making simple tasks unnecessarily complex. When critical documents live in different...

Kinga Edwards | 15 min read

IT service teams are under more pressure than ever. Complex requests come from every direction, and users expect instant solutions. That’s why many organizations...

Kinga Edwards | 14 min read

Facilities teams need to deal maintenance requests, vendor contracts, and space planning with disconnected tools…making it nearly impossible to get ahead. The...

Kinga Edwards | 17 min read

In March 2021, a giant container ship blocked the Suez Canal — an artery that handles roughly 12% of global trade. The world watched as the vessel became stranded for...

Rebecca Noori | 22 min read

For years, contract management has meant late, coffee-fueled nights spent untangling dense legal language to see how every clause could affect the business. AI contract...

Rebecca Noori | 19 min read

As organizations grow, service requests spread across tools and teams. Context gets lost, response times slow, and simple tasks become harder to track. Service...

Stephanie Trovato | 18 min read

The success of any service operation depends on how well you manage time, tasks, and priorities. Every delay or manual process can lead to missed deadlines, reduced...

Stephanie Trovato | 16 min read

When service requests go unanswered or incidents drag on, it’s rarely a technology problem — it’s a process problem. Without clear workflows, IT teams waste time...

Rebecca Noori | 17 min read

Chicago Public Schools reported more than 77,000 laptops and tablets missing in 2021. These were no small potatoes; the devices added up to being worth over $23 million....

Rebecca Noori | 26 min read

Enterprise networks now span offices, cloud platforms, and remote endpoints. Manual methods can’t keep pace and blind spots expose organizations to risk. Network...

Stephanie Trovato | 19 min read

Enterprises run on technology — laptops, licenses, servers, and cloud apps flow across teams every day. When asset records live in spreadsheets or siloed systems, the...

Stephanie Trovato | 17 min read

Every organization runs on a constant flow of employee requests. From IT tickets to HR questions, these interactions are essential, but they often create hidden friction...

Stephanie Trovato | 15 min read