Top alternatives to Ivanti: comparison guide for 2025

Ivanti has long been a staple in IT service and asset management. However, more teams are now rethinking their tech stack. Whether it’s sluggish implementation, rigid workflows, or a lack of user-friendly design, many organizations are seeking faster, more flexible Ivanti alternatives.

This guide examines the top Ivanti alternatives — platforms that enable teams to streamline service delivery, enhance visibility, and scale with reduced friction. We’ll walk through what to look for, what to avoid, and how today’s top Ivanti competitors stack up.

What is Invanti?

Ivanti provides a suite of IT management solutions that cover service desk support, asset tracking, endpoint security, and workflow automation. Large organizations commonly use it to manage incidents, monitor devices, and enforce IT policies. While it offers robust capabilities, many companies are now transitioning to platforms that are easier to implement, customize, and utilize across departments.

Why businesses are looking for alternatives to Ivanti

For all its power, Ivanti comes with tradeoffs that can slow teams down. Here are some of the most common reasons organizations explore other options:

• Outdated UX: Ivanti’s interface can feel clunky and unintuitive, leading to lower adoption and slower issue resolution.
• Lengthy rollout cycles: Implementation often takes months, which delays the impact and consumes IT resources.
• High total cost of ownership: Between licensing fees, setup costs, and maintenance, Ivanti can become expensive to manage over the long term.
• Rigid automation setup: Customizing workflows often requires technical expertise, which limits flexibility for non-technical teams.
• Limited analytics: Reporting lacks depth and customization, making it harder to surface insights or optimize performance.
• Lack of AI or cross-functional agility: Ivanti wasn’t built for today’s hybrid, fast-moving service environments. Newer platforms offer better collaboration, smarter automation, and a more modern approach to service management.

What to consider when choosing an Ivanti alternative

Selecting a new service platform isn’t just about checking boxes. It’s about finding a solution that aligns with your team’s structure, scales with your business, and drives better outcomes from day one. As you evaluate alternatives, here are the questions that matter most:

• Does it support the full service lifecycle? The best platforms go beyond a ticketing system. Look for tools that include SLA management, change tracking, reporting, and cross-functional workflows, all in a single workspace.
• Can you customize it without coding? Your team shouldn’t need to file IT tickets to adjust a form or update a workflow. Prioritize platforms with no-code builders that enable fast and flexible configuration.
• How fast can you go live? Lengthy onboarding shouldn’t be the norm. Platforms with built-in templates, intuitive UIs, and hands-on support can help you get up and running in days, not months.
• What kind of automation and AI is included? Modern platforms do more than set routing rules. Seek out built-in AI that classifies tickets, suggests next steps, flags trends, and summarizes requests — so your team can focus on the work that matters.
• Does it offer live dashboards and SLA insights? Visibility fuels better decisions. Select a platform that provides clear, customizable dashboards, up-to-date performance tracking, and actionable reporting capabilities out of the box.
• How well does it integrate with your existing tools? Your service desk doesn’t exist in a vacuum. It should integrate natively with tools like Slack, Outlook, Azure, Jira, Salesforce, and Active Directory — no patchwork or workarounds required.
• What’s the actual cost of ownership? Factor in everything: licenses, onboarding, admin time, support, and training. Although some platforms may require a higher upfront cost, they can save time and money through faster adoption and easier management.

13 top Ivanti alternatives to consider in 2025

The right Ivanti replacement depends on your team’s goals, resources, and technical needs. Use the table below to quickly compare key features, customization flexibility, and pricing across leading platforms. Check the chart below for a quick comparison, or keep reading for a deeper dive into the top Ivanti alternatives.

1. monday service

Use case: Fast-moving teams that need a fully customizable, AI-powered service platform for internal or cross-functional service delivery

A feature-rich visual, no-code service management platform, monday service unifies ticketing, project workflows, and automation in a single workspace. Designed for both IT and business teams, it supports everything from HR requests to finance approvals. With built-in AI capabilities and secure, enterprise-ready controls, monday service helps global teams move faster, gain real-time visibility, and streamline service delivery.

Key features

• No-code builders for workflows, dashboards, and automations
• AI Blocks for classification, summarization, and sentiment detection
• Digital Workers for routing, analysis, and planning
• Live dashboards, SLA tracking, and CSAT monitoring
• SOC 2 compliance with role-based access control
• Integrations with Slack, Outlook, Azure, and DocuSign

How does monday service compare to Ivanti?

While Ivanti offers structured, standards-based ITSM (IT service management) features suited to traditional service environments, monday service emphasizes speed, ease of use, and flexibility. It’s built for Agile teams that need to design and evolve service workflows without engineering help. Ivanti, on the other hand, may be a better fit for enterprises with complex configuration needs and compliance mandates tied to formal service management frameworks.

monday service pricing

• 14-day free trial
• Pricing starting from $26/seat/month (billed annually)

Learn more about monday service pricing.

What people are saying

Capterra rating: 4.5/5

“I love working with Monday. It has increased productivity for projects that are interdepartmental, involving vendors and contractors, and span the country. It keeps tabs and keeps productivity moving forward.” — Joshua S.

Try monday service

2. Jira Service Management

Use case: Dev-heavy teams managing internal service delivery with Atlassian tools

Jira Service Management is built for developer-led teams that need structured workflows and deep integrations within the Atlassian ecosystem. It offers enterprise-grade compliance, native tool connections, and customizable automation to support scalable IT service management. Teams can manage incidents, changes, and requests while maintaining visibility and speed across their entire service lifecycle.

Key features

• Seamless integration with Atlassian tools like Confluence, Bitbucket, and Opsgenie
• ITIL-compliant modules for managing incidents, problems, changes, and requests
• Custom automation rules and approval workflows for operational efficiency
• Centralized queue management with real-time SLA tracking
• Mobile agent apps for on-the-go ticket resolution
• Certified for SOC 2, ISO 27001, and GDPR compliance

How does Jira Service Management compare to Ivanti?

Jira offers a more developer-friendly environment than Ivanti and excels in organizations already using the Atlassian stack. Both platforms support ITIL practices, but Jira’s strength lies in its extensibility, Agile support, and modular ecosystem. Ivanti may be more comprehensive out of the box for traditional ITSM environments, whereas Jira’s strength lies in its flexibility and scalability for technical teams.

Jira Service Management pricing

• Free Forever plan (for up to 10 users)
• Pricing starting from $23.80/user/month (billed annually)

What people are saying

Capterra rating: 4.5/5

“Overall, it’s a powerful tool that helped our team streamline support, reduce delays, and improve response times.” — Valentino F.

3. ServiceNow

Use case: Large enterprises with global operations and formal ITSM frameworks

ServiceNow is a feature-rich ITSM platform built to support complex operations at scale. With certified compliance frameworks and deep customization options, it serves enterprise teams across IT, HR, legal, and other departments. The platform enables advanced automation, workflow orchestration, and AI-powered support, though implementation typically requires dedicated resources and technical expertise.

Key features

• ITIL-certified modules for managing incidents, changes, problems, requests, and knowledge
• Customizable workflows with a business rule engine and built-in integrations
• Predictive analytics and SLA dashboards for performance tracking
• AI-powered virtual agents with natural language understanding
• Central marketplace offering third-party apps and extensions
• Enterprise-grade compliance with SOC 2, ISO 27001, and HIPAA

How does ServiceNow compare to Ivanit?

Both ServiceNow and Ivanti support enterprise-scale service operations and structured delivery models. However, ServiceNow stands out with its extensive customization options, scalability, and broad ecosystem integrations. Ivanti may offer a quicker implementation path for mid-sized organizations, whereas ServiceNow is often favored by large enterprises that need comprehensive orchestration across departments.

ServiceNow pricing

• No free trial
• Custom enterprise pricing based on modules and user tiers

What people are saying

Capterra rating: 4.5/5

“My overall experience has been great, as an admin/developer and even user sometimes, it has always fulfilled my needs. And there are a lot of customizations that can be done to make your life easier and work smoother.” — Bikash B.

Want to learn more about how ServiceNow compares? Check out the top 8 ServiceNow alternatives and competitors in 2025.

4. Faveo Helpdesk

Use case: Small teams looking for open-source Ivanti alternatives

Faveo Helpdesk is an open-source ticketing platform built for teams that want essential service desk functionality without the cost or complexity of enterprise ITSM tools. It supports flexible deployment, plugin-based customization, and multilingual access, making it a good fit for organizations that value hosting control and cost-efficiency. While it lacks formal ITIL alignment, it handles core support workflows reliably for smaller teams.

Key features

• Core ticketing capabilities, including creation, escalation, and tracking
• Role-based user access and team management controls
• Integrated email workflows and customer self-service portal
• Plugin framework for additional feature extensions
• Flexible deployment options, including on-premise and cloud
• Multi-language support with white-label customization options

How does Faveo Helpdesk compare to Ivanit?

Faveo Helpdesk is a lightweight, cost-effective alternative to Ivanti, with a focus on flexibility and ownership. It lacks ITIL alignment and advanced compliance, making it better suited for small teams with simpler support needs. Ivanti, by contrast, is more comprehensive and enterprise-ready.

Faveo Helpdesk pricing

• Free Forever plan (up to 2 agents)
• Pricing starting from $6.30/agent/month (billed annually) or $180 one-time fee per agent (Perpetual plan)

What people are saying

Capterra rating: 4.5/5

“We use it for ticket management, and it serves as a good tool for our environment. Having the ability to manually add or email issues to a central management environment is very helpful.” — Mark F.

5. BMC Helix ITSM

Use case: Enterprises with formal ITIL processes and global compliance needs

BMC Helix is a cloud-based ITSM platform designed to support enterprise-scale operations with customizable workflows, built-in compliance, and AI-powered service tools. It enables ITIL-aligned service delivery, asset management, and intelligent automation while integrating with existing systems. With security certifications and multi-region scalability, BMC Helix is built for teams operating in highly regulated or distributed environments.

Key features

• ITIL-aligned modules for incident, change, problem, request, and knowledge management
• AI-powered insights and virtual agents for guided resolution
• Native CMDB with asset tracking and relationship mapping
• Custom automation rules and configurable workflows
• Multichannel service support across email, chat, and portals
• Certified for SOC 2 and ISO 27001 compliance

How does BMC Helix compare to Ivanti?

BMC Helix and Ivanti are both tailored to large-scale IT operations, but BMC often shines with its embedded AI capabilities and global scalability. While Ivanti can be deployed more quickly in mid-market environments, BMC is purpose-built for complex, regulated enterprises requiring flexible service delivery across geographies.

BMC Helix pricing

• No free trial
• Custom enterprise pricing based on modules and user tiers

What people are saying

Capterra rating: 4.1/5

“It has been great to implement our Service Desk from Scratch. With it, we can keep track of the ticket´s progress, and improve our Support Platform 100%.” — Jorge G.

6. ManageEngine ServiceDesk Plus

Use case: Teams that need internal ITIL support with asset and configuration management

ManageEngine ServiceDesk Plus offers ITSM features aligned with ITIL practices, making it a solid fit for internal service desks that need reliable issue tracking and configuration management. The platform includes CMDB, asset tracking, remote support tools, and customizable SLAs, helping teams deliver consistent service without the overhead of a full-scale enterprise solution.

Key features

• Modules for incident, problem, change, and release management
• CMDB with built-in asset discovery and tracking
• Remote desktop access for direct troubleshooting
• Knowledge base and customer self-service portal
• SLA management with reporting and analytics
• ISO 27001-ready for secure service operations

How does ManageEngine ServiceDesk Plus compare to Ivanti?

ManageEngine ServiceDesk Plus offers similar ITIL functionality to Ivanti at a lower price point, making it a strong option for growing internal IT teams. Ivanti may offer deeper integration and automation for large enterprises, while ServiceDesk Plus provides an approachable entry point for structured IT service delivery.

ManageEngine ServiceDesk Plus pricing

• Free trial available
• Custom enterprise pricing based on modules and user tiers

What people are saying

Capterra rating: 4.4/5

“It helped me get a handle not only on the incoming tickets and requests, but also the machines that were at the company, as well as helped get a knowledge base for users to have. I love it.” — James L.

7. SmartSuite

Use case: Business teams managing light service and internal workflow needs with no-code tools

SmartSuite is a no-code platform designed for departments like HR, operations, and facilities that need simple service tracking and request management. It combines customizable templates, visual builders, and collaboration tools to help non-technical teams manage internal workflows efficiently. While it doesn’t follow ITIL guidelines, it offers flexibility and ease of use for teams outside of IT.

Key features

• Visual builder for customizing fields, statuses, and automations
• Ready-to-use templates for internal requests, onboarding, and task tracking
• Drag-and-drop dashboards for managing cross-team work
• Role-based permissions and automated notifications
• Timeline, calendar, and kanban views for visual planning
• Integrations with Slack, Gmail, and Microsoft Teams

How does SmartSuite compare to Ivanti?

SmartSuite is a lightweight alternative for internal workflows and task tracking. Although it lacks Ivanti’s ITIL modules, security certifications, and enterprise-grade configuration options, it offers simplicity and flexibility for smaller teams or departments outside of IT.

SmartSuite pricing

• Free Forever plan (up to 3 users and 5 solutions)
• Pricing starting from $12/user/month (billed annually)

What people are saying

Capterra rating: 4.7/5

“It’s a great product for our niche service and has a great customer service team.” — Chris C.

8. SolarWinds Service Desk

Use case: IT teams looking for core ITSM capabilities with built-in asset management

SolarWinds Service Desk is a cloud-based ITSM solution designed to support core IT workflows with minimal setup. It combines incident, problem, and change management with asset discovery and lifecycle tracking. With automation tools, reporting dashboards, and SOC 2 compliance, it’s a practical option for mid-sized IT teams seeking structure without extensive customization.

Key features

• ITIL-aligned modules for ticketing, service catalog, change, and problem management
• Asset discovery and lifecycle tracking for IT hardware and software
• Custom automation rules for routing, approvals, and escalations
• Knowledge base and self-service portal for end users
• SLA tracking with real-time performance reporting
• Certified for SOC 2 compliance with mobile technician access

How does SolarWinds Service Desk compare to Ivanti?

SolarWinds Service Desk offers comparable core ITSM functionality with faster deployment and a more straightforward setup than Ivanti. It’s a better fit for mid-sized businesses seeking quick wins in service management, though Ivanti may offer more customization and advanced enterprise features.

SolarWinds Service Desk pricing

• 30-day free trial
• Pricing starting from $39/month/technician (unlimited users)

What people are saying

Capterra rating: 4.6/5

“Great product, finally working as we want, initial teething problems, but overall it works really well, integrated with all teams across different continents, with the ability to hand off tickets seamlessly.” — Richard R.

9. Zendesk

Use case: External-facing teams managing customer service requests

Zendesk is a customer service platform built to manage multichannel support workflows at scale. It enables ticketing across email, chat, social, and phone while centralizing communication through a unified workspace. With automation, AI suggestions, and integration support, it helps external support teams stay efficient and compliant.

Key features

• Multichannel ticketing across email, chat, phone, and social platforms
• Internal and public knowledge bases for faster resolution
• Workflow builder for routing, tagging, and prioritization
• AI-powered suggestions to improve response speed and accuracy
• App marketplace for CRM and third-party integrations
• SOC 2 and GDPR compliant infrastructure

How does Zendesk compare to Ivanti?

Zendesk and Ivanti serve very different use cases. Zendesk is tailored for external customer service, while Ivanti is built for structured internal IT workflows. Companies seeking formal ITSM processes will benefit more from Ivanti, while Zendesk is ideal for external support departments requiring fast, multichannel responsiveness.

Zendesk pricing

• Free trial available
• Pricing starting from $19/agent/month (billed annually)

What people are saying

Capterra rating: 4.4/5

“Great! It’s such a robust program, very stable, no tech issues, and it has been very easy to onboard team members, set up macros, and build a knowledge base.” — Michelle D.

Want to learn more about Zendesk alternatives? Check out our Zendesk comparison guide.

10. Help Scout

Use case: Small teams handling external customer support and shared inboxes

Help Scout is a simple, email-first support platform tailored to small teams that prioritize ease of use and fast response times. It offers shared inbox management, customer profiles, and basic automation to streamline communication. While it lacks internal ITSM modules, it works well for startups and B2C brands that need lightweight tools.

Key features

• Shared inboxes with collision detection and conversation assignment
• Customer profiles with full message history and context
• Self-service knowledge base for embedded help articles
• Automated workflows for routing and tagging conversations
• Integrations with CRM and productivity tools like HubSpot and Slack
• Mobile app access with built-in GDPR compliance

How does Help Scout compare to Ivanti?

Help Scout is focused on external customer support, whereas Ivanti is designed for internal ITSM and formal processes. Help Scout lacks ITIL alignment, advanced security, and asset management, but it’s a fast and user-friendly solution for small internal ops teams handling support tickets via email.

Help Scout pricing

• Free Forever plan (for 100 contacts per month and unlimited users)
• Free trial available
• Pricing starting from $25/month

What people are saying

Capterra rating: 4.6/5

“I use it for my everyday work in customer service, and I love it. There are no unnecessary distractions, and the navigation is easy. Collaborating with other team members using this tool is convenient.” — Zofia M.

11. Atera

Use case: Internal IT support and MSPs needing remote monitoring and ticketing

Atera is an all-in-one platform that combines helpdesk, remote monitoring and management (RMM), and professional services automation (PSA). Built for in-house IT teams and managed service providers, it supports endpoint visibility, patching, and secure remote access. Atera isn’t ITIL-aligned, but it’s well-suited for lean teams focused on device health and issue resolution.

Key features

• Integrated ticketing system with SLA tracking and reporting
• Remote access and RMM tools for managing endpoints and devices
• Patch management with network and asset discovery
• Real-time alerts and system performance monitoring
• Time tracking, billing, and customer-facing reporting tools
• Secure remote sessions with technician-level permission controls

How does Atera compare to Ivanti?

Atera is optimized for endpoint management and remote support, while Ivanti focuses on broader internal service management. Atera lacks formal ITIL support but offers strong automation and technician tools for smaller IT teams or MSPs.

Atera pricing

• 30-day free trial
• Pricing starting from $149/month/technician (billed annually)

What people are saying

Capterra rating: 4.5/5

“So far, the experience has been great! I love the built-in remoting tool, and the features are definitely on par with other services.” — Kyle R.

12. ClickUp

Use case: Cross-functional teams that want lightweight service workflows and task management

ClickUp is a flexible platform for task and project management that can support internal service workflows across business teams. It offers a customizable setup with forms, dashboards, and automation tools, making it suitable for teams looking to centralize requests without adopting a full ITSM solution. While not compliance-ready, it supports productivity through collaboration features and integrations.

Key features

• Custom task types, request forms, and workflow statuses
• Dashboards for workload management and SLA-style metrics
• Automation tools for routing tasks and updating statuses
• Built-in Docs, chat, and collaboration in a unified workspace
• Mobile apps for on-the-go task updates and approvals
• Integrations with Slack, Google Workspace, and other tools

How does ClickUp compare to Ivanti?

ClickUp is a versatile task management tool, but it isn’t purpose-built for ITSM or internal service delivery. It doesn’t support ITIL frameworks, asset tracking, or enterprise security standards like Ivanti does. Still, it’s a configurable option for departments managing light service operations within broader project workflows.

ClickUp pricing

• Free Forever plan
• Pricing starting from $7/user/month

What people are saying

Capterra rating: 4.6/5

“ClickUp helps us greatly in customising our project workflows and allows easy team collaboration. Makes managing every task easy, thus facilitating a smoother workflow.” — Virginia K.

13. Freshservice

Use case: Mid-sized organizations with internal IT teams and ITIL-aligned needs

Freshservice is a cloud-native ITSM platform that supports ITIL best practices with a clean, user-friendly interface. It includes modules for incident, change, asset, and release management, along with automation, SLA tracking, and multichannel intake. With built-in compliance and AI-powered suggestions, it’s ideal for internal teams that want advanced capabilities without the overhead of legacy systems.

Key features

• ITIL-compliant modules for incident, problem, change, and release workflows
• Service catalog and internal knowledge base for faster resolutions
• AI-driven ticket routing, resolution suggestions, and summaries
• SLA tracking, CSAT collection, and performance dashboards
• Mobile app for hybrid and field support teams
• Certified for SOC 2 and GDPR compliance

How does FreshService compare to Ivanti?

Freshservice offers many of the same ITIL-based workflows as Ivanti, but with a more intuitive interface and faster deployment. Although it may not match Ivanti’s depth of configurability or enterprise tooling, it remains a strong choice for growing IT staff who need service visibility and automation.

FreshService pricing

• 14-day free trial
• Pricing starting from $19/seat/month

What people are saying

Capterra rating: 4.5/5

“Great support, great price point. We love being able to make support requests so simple to open and work on across the company.” — Martin R. 

Why choose monday service as your Ivanti alternative

If your team wants to move faster, reduce overhead, and gain complete visibility into service operations, monday service is a standout among Ivanti competitors. It’s a modern platform built to eliminate the friction of legacy tools, delivering automation, flexibility, and collaboration out of the box.

Ivanti vs monday service: what sets monday service apart

Rigid systems don’t work for busy teams like yours. You need a flexible workspace that adapts to your team, not the other way around, which is where monday service comes in. Here’s how monday service outperforms Ivanti:

• Visual, no-code workflow builder vs. Ivanti’s more technical setup
• Unified workspace for tickets, projects, and reporting vs. siloed modules
• Live dashboards and CSAT tracking vs. limited reporting flexibility
• Drag-and-drop templates and automations vs. longer configuration cycles
• Faster time to value with streamlined UX and AI-powered assistance

Instead of forcing teams into legacy processes, monday service lets you shape service delivery around your real-world needs.

AI that lightens the workload

Manual triage, routing, and follow-up slow departments down. monday service includes intelligent tools to eliminate repetitive work and surface the data that matters.

Together, the following AI capabilities help companies resolve issues more quickly and enhance consistency across service delivery:

• AI Blocks: Classify, summarize, extract data, and detect sentiment automatically
• Product Power-ups: Identify risks, optimize resources, and anticipate bottlenecks
• Digital Workers: Specialized bots like the AI Service Agent and Project Analyzer that handle operational tasks and decision support

Want to learn more about using AI across your IT service management needs? Check out our guide to AI for ITSM.

Reporting and dashboards that don’t require a BI tool

With monday service, visibility is baked in. You don’t need a separate analytics platform to track performance or surface insights.

Here’s what you can do with monday service:

• Build custom dashboards for any team, region, or function
• Monitor SLAs, ticket volume, and time to resolution in real time
• Trigger CSAT surveys automatically at resolution
• Spot trends and recurring issues early
• Drill down into service data to uncover root causes

This level of transparency enables teams to act quickly and demonstrate value without having to chase down reports.

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Common challenges with Ivanti and how monday service solves them

When evaluating alternatives to Ivanti, many teams seek to address complexity, cost, and limited flexibility. monday service addresses these challenges with an intuitive platform that’s easy to adopt and built to scale.

How to transition from Ivanti to monday service

Switching systems can be overwhelming, but monday service is designed to make it seamless. Whether you’re transitioning from Ivanti or any other legacy platform, you’ll find the support and flexibility you need to hit the ground running.

Migration and rollout support includes:

• Guided onboarding with migration templates and best practices
• Built-in automations to replicate or improve existing workflows
• Native integrations with tools like Outlook, Slack, and Azure
• Support for hybrid environments and distributed teams
• Documentation, training, and live support when you need it

Whether you’re replacing legacy systems or scaling your operations, monday service makes it easy to start strong and keep improving.

Make the switch to a flexible ITSM platform

Your Ivanti replacement shouldn’t take months to implement or require constant admin support. monday service offers a better path, with fast setup, embedded intelligence, and the ability to flex with your team’s needs.

From intake to resolution, monday service helps service teams:

• Launch faster
• Customize with ease
• Resolve issues more efficiently
• Prove impact through built-in analytics

Get started with monday service today.

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