Sub-Processors, Subsidiaries & Support
We may use sub-processors, subsidiaries and support & service providers to provide our Service. Listed below are such entities with whom we may share customer data.
Third Party Sub-Processors
The entities listed below may host, process, or store customer data, or support certain features, functionalities, and services that we make available to our customers.
Your account is assigned to a specific monday.com data region (see our Data Residency article for more information). In most cases, the sub-processors that host your data will do so in the same region as your monday.com account.
In some cases, a sub-processor may not support your account’s data region, or may only apply to certain plans or features. To determine whether a specific sub-processor applies to your account, please review the Additional Information column for details about the regions and plans to which it applies.
|
Name |
Applicable services |
Type of service |
Data shared |
Sub-processor hosting regions |
Additional information |
|
|
|
Amazon Web Services EMEA SARL |
Platform services, |
Cloud computing provider |
Full account data (data uploaded to the account and associated with it) |
US |
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EU |
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AUS |
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Google Cloud EMEA Limited |
Platform services, |
Cloud computing provider |
Boards data (data uploaded to the account) |
US |
Also applicable to accounts in monday.com APAC data region |
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|
EU |
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Redis Labs, Ltd. |
Platform services
|
Managed database platform |
Full account data |
US |
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EU |
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AUS |
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Cloudflare, Inc. |
Platform services |
CDN, security services |
Full account data |
Global* |
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WorkCanvas, |
Cloud computing provider |
Full account data |
US |
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Twilio Inc. (SendGrid) |
Platform services, |
Email notification service |
Data in email invites and notifications (further information) |
US |
Also applicable to accounts in monday.com APAC & EU (non-Enterprise plans only) data regions |
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|
EU |
Applicable only to mondayCampaigns’ EU customers |
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|
Mailgun Technologies, Inc. |
Platform services |
Email notification service |
Data in email invites and notifications (further information) |
US |
Also applicable to accounts in monday.com APAC data region |
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|
EU |
|
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Coralogix, Inc. |
Platform services, |
Log aggregation and correlation service |
Applicative logs which may contain full account data |
EU |
Also applicable to accounts in monday.com US & APAC data regions |
|
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Cloudinary Ltd.
|
Platform services |
File preview service |
Files uploaded to boards |
US |
Also applicable to accounts in monday.com APAC data region;
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EU |
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Fortinet, Inc. |
Platform services |
Advanced threat protection for uploaded files |
Files uploaded to boards |
US |
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EU |
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AUS |
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Functional Software, Inc. dba Sentry |
Platform services, |
Error and performance monitoring for applications |
Error logs and attributes that may contain boards data |
US |
Also applicable to accounts in monday.com APAC & EU (non-Enterprise plans only) data regions |
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|
Datadog, Inc. |
Platform services, WorkCanvas |
application monitoring for servers, databases, tools, and services |
Diagnostic telemetry data and attributes that may contain boards data |
EU |
Also applicable to accounts in monday.com US & APAC data regions |
|
|
|
Microsoft Corp. |
Platform services |
Azure cloud computing provider |
Boards data |
Data is processed temporarily and deleted |
Applicable to all monday.com data regions |
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* CDNs distribute data globally across various data centers to ensure high availability and performance. As a result, customer data is processed at the data center closest to the end user (PoP).
For more detailed information on the Third Party Sub-Processors we rely on in each region, please visit the following links: US region, EU region, and APAC region.
|
AI Sub-processors Applicable to accounts that use monday AI Work Platform (see further information) |
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|
Name |
Applicable services |
Type of service |
Data shared |
Sub-processor hosting regions |
Additional information |
|
|
Amazon Web Services EMEA SARL |
AI Work Platform |
AI functionalities |
Boards data |
Data is processed temporarily |
Applicable to all monday.com
|
|
|
Google Cloud EMEA Limited |
AI Work Platform |
AI functionalities |
Boards data |
Data is processed temporarily |
Applicable to all monday.com
|
|
|
Microsoft Corp. |
AI Work Platform |
AI functionalities |
Boards data |
Data is processed temporarily |
Applicable to all monday.com
|
|
|
Snowflake Computing |
AI Work Platform |
Data warehouse service for AI |
Input and output data that may |
EU |
Also applicable to accounts in |
|
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OpenAI, L.L.C. |
AI Work Platform |
AI functionalities |
Boards data |
Data is processed temporarily |
Also applicable to accounts in |
|
|
LangChain Inc. |
AI Work Platform |
AI |
Input and output data that may |
EU |
Also applicable to accounts in |
|
|
AlphaAI Technologies Inc. dba |
AI Work Platform |
Web-search engine |
Input and output data that may |
Data is processed temporarily |
Applicable to all monday.com
Not applicable to HIPAA accounts |
|
|
Hyperdoc Inc. (Recall.ai) |
AI Work Platform |
Call |
Call recording and |
US |
Also applicable to accounts in |
|
|
EU |
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Anthropic PBC |
AI Work Platform |
LLM provider |
Input and output data that may |
Data is processed temporarily |
Applicable to all monday.com |
|
|
dbt Labs, Inc. |
AI Work Platform |
Data build tool |
Input and output data that may |
Data is processed temporarily |
Applicable to all monday.com
Not applicable to HIPAA accounts |
|
|
Exa Labs, Inc. |
AI Work Platform |
Web-search engine |
Input and output data that may |
Data is processed temporarily |
Applicable to all monday.com
Not applicable to HIPAA accounts |
|
|
Superpowered Labs Inc dba Vapi |
AI Work Platform |
AI voice agent builder |
Input and output data that may |
Data is processed temporarily |
Applicable to all monday.com |
|
|
Lakera AI AG |
AI Work Platform, |
Runtime security for AI |
Input and output data that may contain boards data |
US |
Also applicable to accounts in |
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|
EU |
|
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Nebius, Inc. |
AI Work Platform |
AI functionalities |
Boards data |
Data is processed temporarily |
Applicable to all monday.com |
|
For more detailed information on the AI Third Party Sub-Processors, please visit the following link: AI Sub-Processors.
Subsidiaries and Support & Services Providers
The following are the locations of the provision of the service by monday.com Ltd., its subsidiaries and its third-party customer support & service providers.
Third-party customer support & service providers will only serve as a sub-processor in cases where access to customer data is required for customers’ requests for the provision of support and services.
|
monday.com entities and support & service providers |
Location |
|
monday.com Ltd. |
Israel |
|
monday.com, Inc. |
United States |
|
monday.com, Pty Ltd. |
Australia |
|
monday.com UK 2020 Ltd. |
United Kingdom |
|
monday.com Ltda. |
Brasil |
|
monday.com sp. z o.o. |
Poland |
|
monday.com Pte. Ltd. |
Singapore |
|
monday.com K.K. |
Japan |
|
monday.com SAS |
France |
|
monday.com GmbH |
Germany |
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Transactel International Services Limited d/b/a TELUS International |
Guatemala |
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Philippines |
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Foundever Operating Corporation Limited |
Poland |
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