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Security at monday.com

Protecting your data is our highest priority

Overview

As users of our own product, we understand how important the security and privacy of your data is.
We are committed to providing our customers with a highly secure and reliable environment for its cloud-based application. We have therefore developed a security model that covers all aspects of cloud-based monday.com systems.

The security model and controls are based on international protocols and standards and industry best practices, such as ISO/IEC 27001, the standard for information security management systems (ISMS) and ISO/IEC 27018 , Security techniques- Code of practice for protection of personally identifiable information in public clouds.
Read more about monday.com ISO certifications here.

Monday.com also undergoes an independent evaluation in the form of SOC 2 audit, made by EY (Ernst&Young) and received a SOC2 Type II security certification.
Read more about monday.com SOC 2 certification here.

As part of the company’s focus on security issues, the company security team performs on a regular basis:
  • Monitoring and analyzing the infrastructure for suspicious activities and potential threats.
  • Issuing periodic security internal review.
  • Dynamically updating the security model and addressing new security threats.
  • Systematically examining the organization's information security risks, taking into account threats and vulnerabilities.
  • Designing and implementing a coherent and comprehensive suite of information security controls and/or other forms of risk treatment (such as risk avoidance or risk transfer) to address the risks that are deemed unacceptable.
  • Adopting an overarching management process to ensure that the information security controls continue to meet the organization's evolving information security needs.

Protecting Customer Data

Our systems are hosted on Amazon AWS infrastructure and Google Cloud Platform. They've devoted an entire portion of their site to explaining their security measures, which you can find in the following links:
https://aws.amazon.com/compliance
https://aws.amazon.com/security
https://cloud.google.com/security/
No one other than our developers can access the data of clients and this is only done if it is necessary to solve client-related issues.

Authorizing Access

Customer data is stored only in the production environment. Developers only have approval to access user data in order to solve client requests, issues or bugs. All logs of SSH connections to our production environment are saved and archived. Attachments in your account are encrypted and delivered on a per-user-access controlled basis.
We know the data you share in monday.com is private and confidential. We have strict controls over our employees' access to internal data and we are committed to ensuring that your data is never seen by anyone who should not see it.
With that said, the operation of monday.com wouldn't be possible without a few members having access to our databases in order to optimize performance and storage. This team is prohibited from using these permissions to view customer data without explicit, written permission from the user.

Secure Software Design

Any new feature or code that will be implemented into our system starts with an in-depth analysis of security and privacy risks. All code is saved into a git version control repository and evaluated in a test environment before deploying it into our production environment. All code is reviewed by a second developer to ensure code quality.

Physical Security Protocols

Security controls at Amazon data centers are based on standard technologies and follow the industry’s best security practices. The physical security controls are constructed in such a way as to eliminate the effect of single points of failure and retain the resilience of the computing center.

Environmental Controls

A variety of environmental controls are implemented at the data center facilities.
  • Servers are locked inside the infrastructure in a designated area.
  • The server area is cooled by a separate air conditioning system, which keeps the climate at the desired temperature to prevent service outage.
  • The facilities are protected by a fire suppression system, which protects the computing equipment and has built-in fire, water, and smoke detectors.
  • The facilities have on-site generators, which serve as an alternative power source.
  • There is 24-hour video surveillance of all entrances and exits, lobbies, and ancillary rooms. The videos are recorded and monitored, and retained for later use.

Network Security

Firewalls: Applications in the hosting and cloud have firewalls installed to shield them from attack and prevent the loss of valuable customer data. The firewalls are configured to serve as perimeter firewalls to block ports and protocols.
DDoS mitigation: All application access, including direct application access and API access, are protected by a dedicated DDoS mitigation service to ensure high availability at all times, as well as prevent attacks and malicious activities.

Encryption in Transit and at Rest

monday.com ensures the security and privacy of user information by encrypting data on all servers at rest and in transit.
Our systems are designed to ensure data is protected at all times. Specifically, we're using TLS v1.2 with strong ciphers to protect data in transit, and AES-256 to encrypt data at rest. User passwords are hashed and salted with a modern hash function.
monday.com’s cloud-based solution is deployed using Amazon Web Services (AWS), enabling us to guarantee high security through utilizing a series of high tech, best in the industry solutions that work to ensure the safety of all user data on the AWS network.

External Security Audits and Penetration Tests

We work closely with industry leaders in web app and infrastructure security who perform penetration tests and audits of monday.com. We monitor our product for security vulnerabilities automatically as the product grows.

System Monitoring, Logging and Alerting

monday.com monitors servers to retain and analyze a comprehensive view of the security state of its production infrastructure. monday.com collects and stores production servers logs for analysis. Logs are stored and indexed in a separate network.

Backup

All of the data is backed up hourly to multiple disks. Backups are encrypted and distributed to various locations. Backups are saved for a period of 25 days.

Incident Management

To handle security incidents effectively, monday.com has constructed incident response and notification procedures. monday.com employs an Incident Handling team that responds to security incidents and mitigates risks. The team uses monitoring and tracking tools and performs real-time analysis. Additionally, the team has clear procedures in place for communicating the incidents to any involved party and for handling escalations. Every incident is forwarded to the security team leader for assessment and analysis.The level of severity is a measure of its impact on, or threat to, the operation or integrity of the institution and its information. It determines the priority for handling the incident, who manages the incident, and the timing and extent of the response.

Personnel Security

monday.com realizes that the malicious activities of an insider could have an impact on the confidentiality, integrity, and availability of all types of data and has therefore formulated policies and procedures concerning the hiring of IT administrators or others with access to important and crucial systems. Monday has also formulated policies and procedures for the ongoing periodic evaluation of IT administrators or others with system access. User permissions are continuously updated and adjusted so when a user's job no longer involves infrastructure management, the user's console access rights are immediately revoked.

Security Awareness and Training

In order to help ensure that Monday employees are aligned with the security practices and aware of their duties, monday.com conducts multiple information security awareness campaigns. In addition, the security obligations of users and the entity’s security commitments to users are communicated on an annual basis through the company policy and code of conduct document.
Our engineering and operation teams keep their skills up to date regarding security best practices. We have coded many different online systems and are experienced in infrastructure security and systems security.

SSAE16 and SOC1

Amazon's data centers have a SSAE16 SOC1 service auditor’s report as the result of an indepth audit of the centers’ control objectives and control activities, including controls over information technology and all other related processes. Please visit the following links: https://aws.amazon.com/compliance, https://aws.amazon.com/security

ISO/IEC 27001:2013

monday has achieved International Organization for Standardization (ISO) certification for information security management: ISO/IEC 27001:2013 is the most rigorous global security standard for information security management systems (ISMS).
Learn more here