IT security solutions: What they are and why your business needs them
Protecting your business from digital threats takes more than strong defenses. It requires a coordinated response when incidents happen, connecting security alerts to...
Network analysis platforms explained: from basics to advanced solutions
Network performance is no longer just an IT concern. It directly affects every part of the business, from the quality of a sales call to the speed of a customer service...
10 alternatives to Jira Service Desk: A comparison guide for 2025
IT help desk is the first port of call for everything — from a printer that won’t power up to a major cybersecurity incident. While the range of service cases vary...
Top 10 alternatives to Zoho Desk: A comparison guide for 2025
Zoho Desk is a popular choice for managing customer support, but it’s far from the only option out there. Are you a current Zoho Desk user wondering if the grass is...
Cloud management made simple: Benefits, features, and implementation guide
The promise of the cloud is speed and flexibility, but for many organizations, the reality is a complex web of uncontrolled costs and security risks. Instead of...
Workforce optimization: what it means for your business in 2025
Teams want to move faster, but unclear priorities and manual work slow them down. Workforce optimization aligns people, data, and workflows so work flows with less...
What is change management in IT? A complete guide (2025)
Picture a critical system update that goes live during business hours. The deployment triggers unexpected downtime, sales teams lose access to their CRM, and customers...
HR requests: How to streamline and automate employee inquiries
All too often, HR teams are bogged down by repetitive, manual requests, leaving little time for strategic initiatives like talent development and culture building. This...
IT help desk support: A guide to benefits, features, and implementation
When a tech issue hits, work grinds to a halt. Even simple problems like a forgotten password or a glitchy app can ripple across your organization, stalling projects,...
What is incident management? How to minimize disruptions and recover faster
In July 2024, a routine software update at cybersecurity company CrowdStrike spiraled into a global outage that interfered with airlines, banks, and hospitals. As...
What is network administration? What IT leaders need to know
Networks keep work moving, but the cost of downtime, hybrid work at scale, and rising security risk make strong network administration a business priority, not a...
How asset lifecycle management transforms efficiency across your organization
Your organization spends millions on assets every year, but how much value are they really delivering? Without a structured approach, assets lose productivity, costs...
IT service portals: the key to faster, smarter support
Support teams are under pressure to resolve requests quickly, yet many of those requests are repetitive and time-consuming. An IT service portal gives employees and...
ITSM knowledge management for fast, accurate service answers
If you’ve ever raised an IT ticket, you know the frustration of waiting hours (or days) for a fix that’s probably been solved many times before. For IT service...
Network performance monitoring: How to boost speed and security
In 1969, the first message ever sent over ARPANET, the early ancestor of the internet, was LO. We bet you can’t guess why? It was supposed to be LOGIN, but the network...
AI in procurement: Faster sourcing, stronger vendors
Best supplier. Best price. Least amount of hassle. This trifecta is the holy grail for procurement teams, but it’s not easy to achieve when demands are high and...
Top 8 Intercom alternatives to consider in 2025
Intercom has long been a go-to for live chat and customer communication, but it’s not the only platform in the market. Whether you’re new to customer support tools...
AI in knowledge management: Turning data into instant answers
Imagine walking into the world’s largest library — millions of books, documents, and archives stacked to the ceiling. Now, imagine the catalog is gone, forcing you...
IT operations management: How to unlock operational excellence in your business
In January 2025, Barclays Bank suffered an IT outage caused by a mainframe failure. It wasn’t one of those “blink and you miss it” outages — this one lasted for...
AI in customer success: transforming reactive support into predictive growth
Customer success teams face more pressure than ever: higher customer expectations, tighter budgets, and journeys that span more channels and touchpoints. Every...
AI in customer service — how to deliver better support, faster
Support teams are handling more requests than ever, while customer expectations continue to rise. People expect instant replies, human-like service, and around-the-clock...