Clear expectations are the foundation of any healthy business relationship or agreement. This is especially apparent for service providers, as their success is often...

Danielle Tawfik | 12 min read

Facilities service management can sometimes feel like a juggling act. Facilities managers are running countless procedures simultaneously, like tracking incoming service...

Alicia Schneider | 10 min read

Companies can receive hundreds of service requests at a time, and if not managed carefully, these requests can turn into a liability. With a service request management...

Alicia Schneider | 11 min read

Artificial intelligence in customer service has come a long way in the last few years alone to power modern customer experiences and improve service levels across a...

Alicia Schneider | 11 min read

Nobody wants to wait on hold for a service agent to pick up, or worse, send an email to customer service for an issue only to see the response time is days. Customers...

Alicia Schneider | 13 min read

Artificial intelligence (AI) is bringing all kinds of productivity hacks to different work tools and software we use, cutting out redundant manual work and replacing it...

Alicia Schneider | 10 min read

Customer service teams rely on ticketing systems to handle and sort incoming customer requests. Traditional ticketing systems require a lot of human intervention to sort...

Alicia Schneider | 11 min read

Help desk software has become a vital tool for companies of all sizes, enabling them to streamline communication, manage inquiries efficiently, and provide exceptional...

David Hartshorne | 21 min read

Effective IT service management (ITSM) has become a crucial element for organizations striving to deliver exceptional services and remain competitive. By focusing on...

David Hartshorne | 15 min read

Imagine going to a doctor’s surgery with no triage. Instead, everyone just takes a number from the front desk and waits in line until it’s their turn to receive...

Rebecca Noori | 16 min read

Enterprise service management, abbreviated as ESM, extends the principles of IT service management to allow companies to improve workflows and service deliveries across...

Alicia Schneider | 8 min read

Every employee’s journey with your company tells a story—one that begins long before their first day and extends well beyond their last. Whether the excitement of...

Rebecca Noori | 15 min read

When it comes time to get your organization’s processes in order, the first step is knowing you need a solution. But the following step—actually picking and...

Eliana Atia | 8 min read

Deciding how you want to manage your organization’s workflows can often feel like a “chicken or the egg” predicament. You need a reliable software to...

Eliana Atia | 7 min read