IT service management is ripe for an overhaul. Traditionally weighed down by spreadsheets, email chains, and event logs, IT professionals spend far too much time combing...

Rebecca Noori | 15 min read

Employees mainly contact HR when they need something. They get in touch to update their address or query a tax calculation that’s thrown their latest paycheck out of...

Rebecca Noori | 19 min read

When a city’s traffic system runs well, you barely notice it. Lights are timed just right, lanes are clearly marked, and drivers follow the rules of the road. But take...

Rebecca Noori | 17 min read

Enterprise companies don’t run on caffeine alone—they run on tech. Hardware, software, and cloud-based tools power everything from individual tasks to massive...

Rebecca Noori | 16 min read

Marketing manager Karina needs to upgrade the office’s conference room video system for an important client presentation she’s hosting two weeks from now. She logs a...

Rebecca Noori | 14 min read

When someone opens ChatGPT, they expect it to respond quickly, without any hiccups. If something goes wrong, just a few minutes of downtime can seriously frustrate the...

Rebecca Noori | 14 min read

As legal becomes more embedded in business operations, manual processes are no longer sustainable. Instead, legal workflow automation software exists as a scalable way...

Rebecca Noori | 12 min read

Every company has assets — financial investments, physical equipment, or intellectual property that need protecting and optimizing to contribute to your business’s...

Rebecca Noori | 12 min read

In 2013, US retailer Walmart lost an estimated $3 billion in sales due to out-of-stock merchandise. The company blamed poor weather, tax pressures, and a struggling...

Rebecca Noori | 15 min read

Service management is the hidden engine behind every successful business, keeping operations running smoothly while supporting both employees and customers. But as...

Rebecca Noori | 17 min read

Global data creation will hit 181 zettabytes this year. Enterprise IT systems are responsible for a huge share of this data in the form of logs, metrics, events,...

Rebecca Noori | 12 min read

Just a few years ago, the concept of an AI assistant was still a far-fetched idea — only something you’d see in a sci-fi movie. And while our perceived vision of...

Danielle Tawfik | 10 min read

Imagine you’re in an important Zoom call, one where you’re giving a presentation you’ve been working on all week. But suddenly, as you’re speaking, you notice...

Danielle Tawfik | 13 min read

For many companies, help desk and customer service software is a huge investment. Some teams are so used to their existing systems they don’t want to update them,...

Alicia Schneider | 18 min read

Zendesk has become a staple of customer service software, with thousands of customers touching countless industries. The platform helps organizations maximize client...

Alicia Schneider | 17 min read

ServiceNow is a staple in the world of IT service management (ITSM). The cloud-based platform offers robust AI and automation tools that allow organizations to improve...

Alicia Schneider | 14 min read

Clear expectations are the foundation of any healthy business relationship or agreement. This is especially apparent for service providers, as their success is often...

Danielle Tawfik | 12 min read

Facilities service management can sometimes feel like a juggling act. Facilities managers are running countless procedures simultaneously, like tracking incoming service...

Alicia Schneider | 10 min read

Companies can receive hundreds of service requests at a time, and if not managed carefully, these requests can turn into a liability. With a service request management...

Alicia Schneider | 11 min read

Artificial intelligence in customer service has come a long way in the last few years alone to power modern customer experiences and improve service levels across a...

Alicia Schneider | 11 min read

Nobody wants to wait on hold for a service agent to pick up, or worse, send an email to customer service for an issue only to see the response time is days. Customers...

Alicia Schneider | 13 min read