David Hartshorne,B2B SaaS content marketing writer
David Hartshorne is an experienced writer and the owner of Azahar Media. A former global support and service delivery manager for enterprise software, he uses his subject-matter expertise to create authoritative, detailed, and actionable content for leading brands like Zapier and monday.com.
Posts by this author
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The best help desk software for 2025
Help desk software has become a vital tool for companies of all sizes, enabling them to streamline...
21 min read
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Mastering IT service management: A comprehensive guide
Effective IT service management (ITSM) has become a crucial element for organizations striving to deliver...
15 min read
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The ultimate guide to PI planning
Program Increment (PI) Planning is a cadence-based event that aligns all Agile Release Train (ART) teams to...
15 min read
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The 10 best CRMs for consultants in 2024
Consultants and consulting firms require customer relationship management (CRM) software to streamline their...
15 min read
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The 10 best Aha! alternatives to consider [2024]
Trusted by over 1 million product builders, Aha! is one of the most popular product development platforms....
14 min read
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How to measure and improve your customer satisfaction
Customer satisfaction measures how much your customers like your products or services. And in some cases, it...
10 min read
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Managing dependencies with leads and lags in project...
Lead and lag are project management terms that describe the potential advance or delay of activities within a...
8 min read
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Top 10 Asana Alternatives (Features, Pricing &...
Asana is a popular task and project management software option for teams—but you might find that other...
27 min read
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Asana work management: features, pricing, and...
Work management involves organizing, planning, prioritizing, and tracking tasks and projects to manage...
9 min read
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What is email bounce rate, and how do you reduce it?
Email is still one of the most effective ways for marketers to reach their audience – but only if they have...
12 min read
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Is a master’s in project management worth it?
Project managers are in high demand. Research by the Project Management Institute (PMI) indicates that...
9 min read
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Quickbase pricing review and alternatives
If you’re looking for a cost-effective work management platform, chances are you’ve already searched for...
7 min read
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How to unlock business insights through customer data...
Customer data analysis helps you understand precisely how your customers interact with your website, brand,...
11 min read