David Hartshorne
David Hartshorne is an experienced B2B SaaS content marketing writer and the owner of Azahar Media. A former global support and service delivery manager for enterprise software, he uses his subject-matter expertise to create authoritative, detailed, and actionable content for leading brands like Zapier and monday.com.
55 articles published by this author
How to measure and improve your customer satisfaction
Customer satisfaction measures how much your customers like your products or services. And in some cases, it...
Managing dependencies with leads and lags in project...
Lead and lag are project management terms that describe the potential advance or delay of activities within a...
What is email bounce rate, and how do you reduce it?
Email is still one of the most effective ways for marketers to reach their audience – but only if they have...
Is a master’s in project management worth it?
Project managers are in high demand. Research by the Project Management Institute (PMI) indicates that...
Quickbase pricing review and alternatives
If you’re looking for a cost-effective work management platform, chances are you’ve already searched for...
How to unlock business insights through customer data...
Customer data analysis helps you understand precisely how your customers interact with your website, brand,...
What is a gate review in project management?
A gate review is a valuable way to keep track of each phase or stage of a project. It allows independent...