Certified Expert Catalog Listing Terms and Conditions
Welcome to the monday.com Certified Expert Catalog (the “Catalog”), which allows Partner (“Partner”, “you” or “your”) to offer Expert Services directly to monday.com Customers through monday.com’s Catalog Platform (as defined below). These Certified Expert Terms and Conditions (“Certified Expert Terms”) govern your participation as a certified provider of Expert Services (as defined below) through the monday.com Certified Expert Catalog. By enrolling in, listing yourself and your Expert Service on, or appearing in the Catalog, you acknowledge and agree to be bound by these Certified Expert Terms.
1. General. Capitalized terms used but not defined herein shall have the meanings assigned to them in the monday.com Terms of Service and the Professional Services Terms which are incorporated here by reference. In the event of any conflict or inconsistency between these Certified Expert Terms and any other agreement between you and monday.com relating to the provision of Expert Services to a monday.com Customer, these Certified Expert Terms shall prevail solely with respect to your participation in the Catalog and use of the Catalog Platform.
2. Scope. monday.com authorizes you, as a participant in the Catalog, to provide Professional Services (as defined under the Professional Services Terms) directly to monday.com Customers as an Expert via the Catalog (collectively, “Expert Services” and “Catalog Customers” respectively), subject to these Certified Expert Terms and the Professional Services Terms. “Expert” means a Partner that has successfully completed the Professional Certification Program (as defined under the Professional Service Terms).
3. Catalog Platform.
3.1. As part of your participation in the Catalog, monday.com may provide you with access to the monday.com Certified Expert Catalog management interface and related tools (the “Catalog Platform”), which enables you to manage your profile, pricing, and service offerings listed in the Catalog. Access to and use of the Catalog Platform is granted solely for the purpose of participating in the Catalog and delivering Expert Services to Catalog Customers.
3.2. Acceptance. Your registration, participation, and listing in the Certified Expert Catalog are subject to review and acceptance by monday.com, in its sole discretion. No listing or participation rights are granted unless and until you receive written confirmation of acceptance from monday.com. monday.com reserves the right to deny or revoke any registration request at any time, with or without cause, and at its sole discretion.
3.3. Permitted Use. You may only use the Catalog Platform as expressly authorized under these Certified Expert Terms. You agree not to (a) use the Catalog Platform for any unlawful or unauthorized purpose, (b) interfere with or circumvent its security or operational features, or (c) permit any unauthorized access or use of the Catalog Platform.
3.4. Customer Matching. The Catalog Platform may include an automated matching feature designed to connect you with potential monday.com Customers based on various factors such as service offering, location, availability, or other criteria determined by monday.com. You acknowledge that any such matching is performed solely at monday.com’s discretion and that monday.com makes no guarantee that a match will be made or that any match will result in an engagement with a Customer. You shall have no claims against monday.com relating to the frequency, volume, quality, or relevance of customer matches, nor regarding any failure to receive matches through the Catalog Platform.
3.5. Responsibility for Content. You are solely responsible for the accuracy, completeness, and timeliness of all content you submit via the Catalog Platform, including but not limited to your profile details, hourly rates, service descriptions, and certifications. You agree to promptly update such information as necessary to ensure its continued accuracy and compliance with these Certified Expert Terms.
3.6. Review and Moderation. monday.com reserves the right to review, edit, or remove any content you submit to the Catalog Platform at any time, with or without notice, if such content is determined by monday.com, in its sole discretion, to be inaccurate, misleading, outdated, non-compliant, or inconsistent with the standards and intent of the Catalog.
3.7. No Implied Endorsement. Inclusion in the Catalog does not constitute an endorsement, sponsorship, or guarantee by monday.com, and you may not state or imply otherwise. monday.com makes no representations regarding the quality, legality, or performance of your Expert Services and may remove or modify your content and/or listing at any time without notice.
3.8. Data, Analytics, and Improvement. monday.com may collect and analyze data relating to your use of the Catalog Platform, your listing performance, customer interactions, and service activity (“Catalog Data”) for the purpose of operating, maintaining, improving, and enhancing the Catalog, the Catalog Platform, and related monday.com services.
4. Pricing and Payment.
4.1. Pricing. You shall determine and provide monday.com with your rates for the Expert Services, including but not limited to, hourly rates, package pricing etc. These rates will be displayed within the Catalog. You may update your pricing at any time by providing at least fourteen (14) days’ prior written notice to monday.com, including by submitting such updates through the Catalog Platform, as made available by monday.com from time to time.
4.2. Use of Payment Processor. You may process payment for Expert Services through a third-party payment processor designated by monday.com (currently, Stripe Connected) (the “Designated Payment Processor”) via an account associated with the Catalog and created or managed through the Designated Payment Processor (the “Account”). Your use of the Payment Processor is subject to the applicable terms and conditions of the Payment Processor, as may be updated from time to time. You acknowledge and agree that monday.com shall have no liability or responsibility for any amounts owed to you by the Payment Processor, any monday.com customer, or any third party. This includes, without limitation, any claims related to failed payments, chargebacks, delays, or regulatory compliance associated with such payments. By using the Payment Processor in connection with the Program, you consent to the sharing of payment-related information with monday.com, including the identity of your customers, payment methods used, and amounts paid. This information may be used by monday.com for operational, analytical, and compliance purposes related to the Catalog and Catalog Platform.
4.3. Payment Processor Restriction. You agree to use the Account solely for the purpose of receiving payments for Expert Services under the Catalog. You further agree not to use the Account for any other purpose or in any manner that violates the terms and conditions of the Payment Processor or these Certified Expert Terms.
4.4. Reporting. You shall regularly and promptly update the Catalog Platform with the complete and accurate status of each Opportunity, including, without limitation, confirmation of deal progress and completion, proof of payment, and all other relevant details as may be reasonably requested by monday.com from time to time. For the purposes of these Expert Catalog Terms, an “Opportunity” shall mean any potential sale, lead, or engagement with a customer, client, or prospect generated by or referred to you through the Catalog, or otherwise arising from your activities related to the Catalog. With respect to proof of payment, unless you utilize the Designated Payment Processor (if applicable), you shall provide such proof of payment together with details about customer identity, transaction date, service description, and amounts paid. Your failure to comply with these reporting obligations may result in your suspension or removal from the Catalog.
4.5. Refunds. monday.com does not process or issue refunds for any payments made via the Account. In the event that a refund is required, you shall be solely responsible for providing such refund directly to the customer, through a method mutually agreed upon between you and the customer. You acknowledge that monday.com will have no involvement in or responsibility for any such refund transactions.
4.6. Taxes. You are solely responsible for the determination, collection, reporting, and payment of any and all applicable taxes, including indirect taxes, duties, fees, and other governmental charges of any kind (“Taxes”) in connection with your provision of Expert Services. monday.com shall have no obligation to determine whether any Taxes apply to any transaction, to collect or remit any Taxes on your behalf, or to provide tax-related reporting.
5. Participation in Optional Programs and Marketing Initiatives. From time to time, monday.com may offer you the opportunity to participate in optional programs, marketing initiatives, promotions, or other activities related to the Catalog and Catalog Platform (each, a “Program”). These may include, without limitation, bundled offerings, discounts, or marketing collaborations. Participation in any such Program is voluntary and subject to monday.com’s sole discretion, including the determination of your eligibility to participate. Additional terms and conditions may apply to specific Programs, and upon your enrollment, such terms shall apply in addition to these Certified Expert Terms. Any prices displayed on the Catalog Platform, including those shown as part of a Program or marketing initiative, are estimates only and final pricing shall be agreed upon directly between you and the customer, based on the scope and complexity of the engagement and subject to any specific terms applicable to a given Program. monday.com is not a party to any engagement between you and the customer, does not set or influence pricing, and does not participate in the negotiation, formation, or execution of such engagements. monday.com makes no guarantees regarding visibility, engagement, or revenue resulting from your participation in any Program. For the avoidance of doubt, and your decision not to participate will not impact your eligibility to remain listed in the Catalog Platform.
6. Representations and Warranties. You represent, warrant, and covenant that:
6.1. You will provide your Catalog Customers with applicable service terms (collectively, “Expert Terms”) that govern your relationship.
6.2. You acknowledge and agree that monday.com has no responsibility or liability arising from your Expert Terms or your compliance or non-compliance with them.
6.3. You are of legal age and have the full right, power, and authority to enter into and perform your obligations under these Certified Expert Terms.
6.4. You will perform all services offered via the Catalog in a timely, professional, and workmanlike manner, consistent with monday.com Professional Service Terms.
6.5. You are solely responsible for the delivery, performance, and support of your services and customer relationships.
6.6. You will comply with all applicable laws, regulations, and monday.com’s guidelines when participating in the Catalog, including in relation to customer data, marketing, and use of the Catalog Platform.
7. Security. You agree to implement and maintain the technical and organizational security measures set forth in the Professional Services Terms.
8. Relationship. Nothing in these Certified Expert Terms shall be construed to create an agency, partnership, joint venture, employment, or fiduciary relationship between you and monday.com or any of its affiliates. You shall not hold yourself out as having authority to bind monday.com in any manner.
9. Independent Relationship with Customers. monday.com is not, and shall not be deemed to be, a party to any relationship between you and any customer who engages your services via the Catalog. You may not represent or imply otherwise. Your own service terms govern your relationship with such customers and must not conflict with these Certified Expert Terms.
10. Confidentiality. In connection with your participation in the Catalog and the provision of Expert Services via the Catalog Platform, you may receive nonpublic, proprietary, or otherwise confidential information from monday.com, its Customers, or Catalog Customers (“Confidential Information”). “Confidential Information” includes any proprietary or nonpublic business, marketing, technical, or personal information, whether disclosed in oral, written, electronic, or any other form, and whether or not marked as confidential, that a reasonable person would understand to be confidential. This includes, without limitation: (i) information regarding the Catalog, Catalog Platform, or monday.com Services; (ii) customer contact details, project briefs, and usage data; and (iii) internal technical information, service methodologies, pricing, product plans, and feedback. Confidential Information does not include information that: (i) is or becomes generally known to the public through no breach of these Terms; (ii) was rightfully known to you prior to disclosure; or (iii) is lawfully received from a third party without breach of any obligation. You agree to use such Confidential Information solely for the purpose of fulfilling your obligations under these Certified Expert Terms, to maintain its confidentiality using measures no less protective than those you use for your own confidential information (and at minimum, reasonable care), and to limit access to personnel who require it for such purpose. You acknowledge that unauthorized use or disclosure of Confidential Information may cause irreparable harm to monday.com. Accordingly, monday.com may seek immediate injunctive relief and pursue any other available remedies in the event of breach or threatened breach of this Section 10. Upon monday.com’s request, you shall promptly delete or destroy any Confidential Information in your possession and confirm such deletion or destruction in writing. monday.com shall keep the confidentiality of any information you provide to monday.com and which is designated in writing by you as confidential at the time of its provision to monday.com.
11. Intellectual Property. The Catalog, the Catalog Platform, including all associated software, tools, interfaces, workflows, documentation, and other content provided or made available by monday.com in connection with the Certified Expert Catalog, shall be deemed monday.com Materials. Subject to your continued compliance with these Certified Expert Terms, monday.com grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Catalog Platform solely for the purpose of participating in the Catalog and managing your Expert Services. Except as expressly permitted herein, you shall not (and shall not permit any third party to) copy, reproduce, modify, distribute, reverse engineer, decompile, or create derivative works of the Catalog Platform or any monday.com Materials.
12. Termination. monday.com may, at its sole discretion and at any time, suspend or terminate your participation in the Program, remove your listing from the Catalog, or modify these Certified Expert Terms without notice and without liability. You may terminate your participation in the Program at any time by providing written notice to monday.com. Termination will not relieve you of your obligations incurred prior to termination, including any outstanding obligations related to indemnification, confidentiality, or intellectual property.
13. Disclaimer of Warranties. YOU ACKNOWLEDGE THAT THE CATALOG AND CATALOG PLATFORM MAY CONTAIN ERRORS, BUGS, OR OTHER ISSUES THAT COULD CAUSE DATA LOSS, MALFUNCTIONS, OR SERVICE INTERRUPTIONS. THE CATALOG AND PLATFORM ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND. MONDAY.COM EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AVAILABILITY, ACCURACY, AND PERFORMANCE. YOUR USE OF THE CATALOG AND PLATFORM IS AT YOUR SOLE RISK. MONDAY.COM DOES NOT WARRANT THAT THE USE OF THE CATALOG OR PLATFORM WILL BE ERROR-FREE, UNINTERRUPTED, OR WILL NOT INFRINGE THIRD-PARTY RIGHTS OR VIOLATE THIRD-PARTY TERMS.
14. Indemnification. You will indemnify and hold harmless monday.com, its subsidiaries, officers, employees, agents, and third parties from and against any claims, liabilities, losses, costs, damages or expenses (including attorney’s fees) arising, directly or indirectly, in connection with: (a) your acts or omissions under these Certified Expert Terms or under any applicable terms, including, without limitation, any claim of a third party resulting from your acts or omissions; (b) any disputes between you and any other party relating to this agreement or under any applicable terms or the participation in the Program; or (d) any breach or default hereunder.
15. Limitation of Liability. EXCEPT FOR (A) YOUR INDEMNITY OBLIGATIONS UNDER THESE CERTIFIED EXPERT TERMS, BREACH OF YOUR REPRESENTATIONS AND WARRANTIES, WILFUL MISCONDUCT OR GROSS NEGLIGENCE IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, BUSINESS, OR GOODWILL, OR THE COST OF SUBSTITUTE GOODS OR SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE CERTIFIED EXPERT TERMS, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND EXCEPT FOR THE EXCLUSIONS SET FORTH ABOVE, MONDAY.COM’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE CERTIFIED EXPERT TERMS OR THE CATALOG, FROM ALL CAUSES OF ACTION AND UNDER ALL THEORIES OF LIABILITY, SHALL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US$100). THE FOREGOING LIMITATIONS WILL APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE AND SHALL SURVIVE TERMINATION OR EXPIRATION OF THESE TERMS.
16. Governing Law. This Agreement shall be construed and enforced pursuant to the laws of Israel with the exclusive jurisdiction of the Tel Aviv Courts.