Sub-Processors, Subsidiaries & Support
We may use sub-processors, subsidiaries and support & service providers to provide our Service. Listed below are such entities with whom we may share customer data.
Third Party Sub-Processors
We rely on the third parties listed below to host our customer data and to provide specific functionalities within our platform services (services that are based on the WorkOS platform) and non-platform services (e.g. the WorkCanvas, mondaycode, etc.).
Your account is linked to a specific monday.com data region (please refer to the Data Residency article for further information). The sub-processor hosting region for your account will usually match your monday.com data region. However, if that region is not available for the sub-processor or if there are additional exceptions, then you can refer to the Additional Information column to see whether this sub-processor applies to your account data region, plan and/or plan features.
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Name |
Applicable services |
Type of service |
Data shared |
Sub-processor hosting regions |
Additional information |
|
|
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Amazon Web Services EMEA SARL |
Platform services, |
Cloud computing provider |
Full account data (data uploaded to the account and associated to it) |
US |
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EU |
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AUS |
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Google Cloud EMEA Limited |
Platform services, |
Cloud computing provider |
Boards data (data uploaded to the account) |
US |
Also applicable to accounts in monday.com APAC data region |
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|
EU |
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Redis Labs, Ltd. |
Platform services
|
Managed database platform |
Full account data |
US |
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EU |
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AUS |
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Cloudflare, Inc. |
Platform services |
CDN, security services |
Full account data |
Global* |
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WorkCanvas |
Cloud computing provider |
Full account data |
US |
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Twilio Inc. (SendGrid) |
Platform services, |
Email notification service |
Data in email invites and notifications (further information) |
US |
Also applicable to accounts in monday.com APAC & EU (non-Enterprise plans only) data regions |
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|
Mailgun Technologies, Inc. |
Platform services |
Email notification service |
Data in email invites and notifications (further information) |
US |
Also applicable to accounts in monday.com APAC data region |
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|
EU |
|
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Coralogix, Inc. |
Platform services, |
Log aggregation and correlation service |
Applicative logs which may contain full account data |
EU |
Also applicable to accounts in monday.com US & APAC data regions |
|
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|
Cloudinary Ltd.
|
Platform services |
File preview service |
Files uploaded to boards |
US |
Also applicable to accounts in monday.com APAC data region;
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EU |
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Perception Point Ltd. |
Platform services |
Advanced threat protection for uploaded files |
Files uploaded to boards |
US |
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EU |
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AUS |
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Functional Software, Inc. dba Sentry |
Platform services, |
Error and performance monitoring for applications |
Error logs and attributes that may contain boards data |
US |
Also applicable to accounts in monday.com APAC & EU (non-Enterprise plans only) data regions |
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|
Datadog, Inc. |
Platform services, WorkCanvas |
application monitoring for servers, databases, tools and services |
Diagnostic telemetry data and attributes that may contain boards data |
EU |
Also applicable to accounts in monday.com US & APAC data regions |
|
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|
Microsoft Corp. |
Platform services |
Azure cloud computing provider |
Boards data |
Data is processed temporarily and deleted |
Applicable to all monday.com data regions |
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* CDNs distribute data globally across various data centers to ensure high availability and performance. As a result, customer data is processed at the data center closest to the end user (PoP).
|
AI Sub-processors Applicable to accounts that use monday AI services and tools (see further information) |
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|
Name |
Applicable services |
Type of service |
Data shared |
Sub-processor hosting regions |
Additional information |
|
|
Amazon Web Services EMEA SARL |
Platform AI services, |
AI functionalities |
Boards data |
US |
Also applicable to accounts in |
|
|
EU |
|
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|
Snowflake Computing |
Platform AI services, |
Data warehouse service for AI |
Input and output data that may |
EU |
Also applicable to accounts in |
|
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Microsoft Corp. |
Platform AI services, |
Azure OpenAI for AI |
Boards data |
US |
Also applicable to accounts in |
|
|
EU |
|
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|
AUS |
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OpenAI, L.L.C. |
Platform AI services |
AI functionalities |
Boards data |
US |
Also applicable to accounts in |
|
|
LangChain Inc. |
Platform AI services, |
AI |
Input and output data that may |
EU |
Also applicable to accounts in |
|
|
AlphaAI Technologies Inc. dba |
Platform AI services |
Web-search engine |
Input and output data that may |
Data is processed temporarily |
Applicable to all monday.com
Not applicable to HIPAA accounts |
|
|
Hyperdoc Inc. (Recall.ai) |
Platform AI services |
Call |
Call recording and |
US |
Also applicable to accounts in |
|
|
EU |
|
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Anthropic PBC |
Platform AI services, |
LLM provider |
Input and output data that may |
Data is processed temporarily |
Applicable to all monday.com |
|
|
dbt Labs, Inc. |
Platform AI services, |
Data build tool |
Input and output data that may |
Data is processed temporarily |
Applicable to all monday.com
Not applicable to HIPAA accounts |
|
|
Exa Labs, Inc. |
Platform AI services,
|
Web-search engine |
Input and output data that may |
Data is processed temporarily |
Applicable to all monday.com
Not applicable to HIPAA accounts |
|
|
Superpowered Labs Inc dba Vapi |
Platform AI services, |
AI voice agent builder |
Input and output data that may |
Data is processed temporarily |
Applicable to all monday.com |
|
For more detailed information on the Third Party Sub-Processors we rely on in each region, please visit the following links: US region, EU region, and APAC region.
Subsidiaries and Support & Services Providers
The following are the locations of the provision of the service by monday.com Ltd., its subsidiaries and its third-party customer support & service providers.
Third-party customer support & service providers will only serve as a sub-processor in cases where access to customer data is required for customers’ requests for the provision of support and services.
|
monday.com entities and support & service providers |
Location |
|
monday.com Ltd. |
Israel |
|
monday.com, Inc. |
United States |
|
monday.com, Pty Ltd. |
Australia |
|
monday.com UK 2020 Ltd. |
United Kingdom |
|
monday.com Ltda. |
Brasil |
|
monday.com sp. z o.o. |
Poland |
|
monday.com Pte. Ltd. |
Singapore |
|
monday.com K.K. |
Japan |
|
monday.com SAS |
France |
|
monday.com GmbH |
Germany |
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Transactel International Services Limited d/b/a TELUS International |
Guatemala |
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Philippines |
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Foundever Operating Corporation Limited |
Poland |
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