Based on your interest in this article, it’s clear you’re seeking a SugarCRM alternative. Whether you want to leave SugarCRM (now called Sugarsell) or scout out competitor products, searching for a different software can be a daunting journey on its own.
To save you time and energy, we’ve put together a complete overview of what to look for in a SugarCRM alternative. In this article, we’ll break down exactly what SugarCRM has to offer and how its top alternative outperforms the competition.
What is a CRM?
CRM stands for customer relationship management. A CRM is a type of software that allows you to track your interactions with customers as they move through the sales funnel.
You’ll not only be able to close more sales with a CRM, but you’ll also be able to continue tracking interactions with current customers to make sure they buy from you again.
Put simply, when you use a CRM, you get more of the moolah.
Businesses using CRM software find it easier to cultivate customer loyalty, which in turn leads to increased revenue.
Sales representatives are generally given a complete view of their clients’ records through CRM systems so they can send customized feedback and respond in context. At its core, a CRM tool creates a simple user interface for a collection of data that helps businesses recognize and communicate with customers in a scalable way.
Keeping all of this in mind, let’s move on to a deep dive into what SugarCRM is all about.
What is SugarCRM (now called Sugarsell)?
SugarCRM is a software company that produces an IT application called Sugar.
Sugar is a customer relationship management tool that’s meant to simplify project planning and execution as well as increasing customer loyalty.
Having this information on hand is especially beneficial when dealing with large teams of people or external collaborators.
SugarCRM is focused on 3 main features:
- Customer Service
- Marketing Automation
- Sales
While SugarCRM is packed with features, it’s really meant for companies that have their own tech and development teams.
If your company doesn’t have any previous experience with CRM software — and you aren’t accustomed to reading technical documentation and user guides — then you should choose a company geared toward more standard business users.
SugarCRM FAQ
Is SugarCRM free?
SugarCRM doesn’t have a free plan. But you can get a 7-day free trial for their program, SugarSell. They also provide a demo for their Sugar Market program.
(monday.com provides 14-day free trials, by the way…)
How much does SugarCRM cost?
The cost depends on what software product you’re going for. With SugarCRM, there are a couple of different suites they offer. Sugar Market is more of a marketing application, whereas Sugar Serve is all about customer service.
Here’s an overview of their price list:
- Sugar Market: $1,000 per month for up to 10,000 contacts
- Sugar Sell: $80 per user per month with a minimum of 10 users
- Sugar Serve: $80 per user per month with a minimum of 10 users
- Sugar Enterprise: $85 per user per month with a minimum of 10 users
- Sugar Professional: $52 per user per month with a minimum of 10 users
These pricing plans can get expensive and aren’t suited for startup companies or businesses on a limited budget.
Is SugarCRM cloud-based?
The SugarCRM application can be accessed either on-premises or in the Cloud. A customized mobile platform can be tailored to specific requirements, and the offline feature keeps data up-to-date.
What’s a good alternative to SugarCRM?
Although it follows a lot of customer relationship management standards, SugarCRM struggles to stand out from the other CRM platforms. It’s not as sleek and modern-looking, and there’s a learning curve in comparison to similar solutions. It’s not an ideal choice for small business owners who don’t have extensive CRM experience.
If you’re a business in need of a simple interface and low-code/no-code software, then monday.com is the better option.
monday.com templates and plans
First things first, monday.com is not a CRM platform. To call it that would be a disservice. monday.com is a Work OS that allows you to build your own fully-customized CRM software. But don’t worry, you don’t need an IT degree to use our intuitive platform.
Our Work OS lets you easily navigate tasks, sales pipelines, customer onboarding, and much more. All of this is done through user-friendly templates.
When it comes to flexible pricing and easy-to-use software, SugarCRM falls flat. But monday.com includes a complete CRM solution for any budget or skill level as part of its Work OS platform.There are both monthly and annual pricing options for monday.com, depending on the number of users and features you want.
monday.com has 4 different plans, which are detailed for you below.
Basic plan
- Unlimited boards
- 200+ templates
- Unlimited free viewers
- Customization
Standard plan
- Over 20 column types
- 5 boards per dashboard
- Unlimited number of seats
- 250 automation actions
Pro plan
- 10 boards per dashboard
- Private boards
- Updates section
- 25,000 automation actions
Enterprise plan
- 50 boards per dashboard
- 5-year activity log
- 250,000 automation actions
- 1000 GB file storage
monday.com also has hundreds of all-in-one templates that are easily customizable. Our CRM template allows you to include any tools you may need, including marketing, sales, contact management, and customer support, to name a few. With SugarCRM, you’d have to pay for all of these suites separately. But monday.com provides them all for you in one easy price. That means you’ll never overpay for software that you don’t need.
What are the differences between monday.com and SugarCRM?
The main difference between monday.com and SugarCRM is versatility. We understand that every team is different and has its own unique needs, which is why monday.com allows for simple dashboard customization, such as drag-and-drop features and color-coding.
It’s also possible to use monday.com to create marketing campaigns, manage multiple projects, and integrate hundreds of applications through one simple dashboard. Unlike SugarCRM, which keeps everything in separate suites, monday.com is an all-in-one platform that incorporates all kinds of different templates into your workflows.
Our templates can be used for a wealth of projects, and there are at least 100 different ways to use them.
With SugarCRM, there’s a bit of a learning curve, and getting started may require some work. Businesses with lots of in-house tech talent and super-specific needs can use the software without too much of a fuss. However, a smaller business that requires more affordable and straightforward tech would have a lot of difficulties.
Which option is right for you?
If you’re a small business looking for simple applications with great functionality, then monday.com would be the better option. The best thing about monday.com is that it’s built for businesses of all shapes and sizes. The pricing is flexible, and the templates can be mixed and matched to your heart’s content.
With features like workflow automation, customizable templates, and customer support, monday.com becomes your one-stop-shop for all your customer relationship management needs.
Go and check it out now!
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