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The Work OS: Future-proofing work for enterprises 13 min read
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After a year of uncertainty and an unexpected shift to remote work, it is clearer than ever that enterprises need strong, flexible organizational capabilities to keep their businesses thriving even when faced with impending challenges in the work environment. 

However, while undergoing such a digital transformation is no longer optional, it’s still a complex and sensitive process. 

Onboarding your entire organization to a new way of work is like switching a broken airplane engine mid-flight. It must be a perfect fit, immediately effective, and a long-term solution.

Ambitious? A little.

Worth it? Absolutely.

More than a technical change, it’s cultural and procedural. It impacts the way hundreds of employees do their jobs, make business decisions, and advance the organization. 

That’s why the solution can’t be another off-the-shelf tool. It must stand the test of time. It must be a flexible, agile, easy-to-use platform with the ability to unify thousands of workflows.

Most importantly, and this cannot be stressed enough, the transformation must maximize productivity rather than hinder it with unnecessary obstacles such as lengthy onboarding and downtime, employee pushback, cumbersome and rigid tools, and security headaches. 

Okay, we got the challenge. So what’s the solution?

Three words: Work. Operating. System.

The Work OS gives your organization the flexibility to empower employees and unlock your organization’s true potential. Read on to learn exactly how.

The perfect fit for enterprises: The Work OS Work OS is an open platform where teams create and customize the solutions they need to execute faster, be more agile, and move at the speed of business. The Work OS is designed to stand the test of time as it scales with your organization’s growth and adapts to any industry or team. 

To tackle the many challenges that enterprises face and enhance the way they work, we expanded Work OS to include enterprise-grade security, multi-level permissions, enhanced asynchronous collaboration, and advanced reporting. 

And analysts are taking notice.

Forrester named as a strong performer in their recent Collaborative Work Management Tools Report as one of the “The Nine Providers That Matter Most.” Forrester notes that stands out in its “quick implementation, low barriers to entry, and fast path to transparency.”

Get the full Forrester-Wave report

Gartner also listed Work OS in their Market Guide for Collaborative Work Management, and IDC reviewed Work OS as a work management solution with ”an engaging user interface, strong collaboration, and adaptive work tracking and planning functionality.”

With that, let’s take a deeper dive to understand how the Work OS empowers enterprises like yours to bring teams together under one secure, supported, and centralized work management platform.

How works for enterprises

Fast adoption and seamless onboarding

Challenge: Remember the airplane engine metaphor we mentioned above? Well, it goes without saying that avoiding downtime when switching an engine is key for survival.

One of the biggest challenges large companies face when undergoing digital transformation is lengthy adoption and employee pushback. It’s not easy to get one department to adopt new software, let alone an entire organization.

Solution: That’s why we prioritized both unparalleled customer success and an intuitive product interface that is easy to adopt. 

The Work OS is designed not only for the organization but for the individual user. The platform is fun, easy-to-use, and does not require a lengthy onboarding process.

Yoav Banai, Vice President of Customer Engagement at Deezer shared their onboarding experience, “I then started working with the executive team, and they really took to it. The thing that resonated with our team was the ease of use and intuitive interface of the’s Work OS.”

We also know that it is crucial that there is always someone to turn to when it comes to the engine your organization runs on. With an average ticket response time of 10 minutes, a dedicated account manager, our Customer Success team is dedicated to ensuring the success of every customer to ensure a seamless onboarding and way beyond.

The CS team guides enterprise customers throughout the entire journey from process mapping, to workflow implementation and training and enablement, the customer success team ensures that the Work OS fits every company’s specific needs and continues optimizing their workflows and measuring business objectives.

Flexibility to adapt to any department, team, or workflow

Challenge: Digital transformation means adapting digitally to a constantly changing environment. 

Given today’s fast pace of business, technology often becomes outdated before you even begin using it. 

And if we’ve learned one lesson from the turmoil of 2020, it’s that it’s more important than ever that companies can rely on a work management platform that will adapt to the way they work, no matter how much they change, scale, or pivot. 

Solution: Built on an infrastructure of no-code building blocks, you can structure and grow the Work OS according to your needs, both on the organization-wide level and the team level. Work OS is designed to adapt to the customer and not the other way around.  The modular infrastructure of the Work OS allows it to fit every department and use-case within an organization. With an intuitive system of boards, columns, automation recipes, and so much more, teams can shape their own workflows in a matter of minutes.

Work boards

Whether HR, IT, Sales, Marketing, or any other, the platform’s code-free building blocks (through drag-and-drop and simple recipes) gives anyone the ability to regularly adjust the platform to their way of work while still keeping the entire organization connected.

Low-code customization to address every unique need

Challenge: When it comes to work management, there is no such thing as one size fits all. Every team and organization works differently. They have different tools, techniques, and processes – and they need a platform that provides a solution for every one of their unique needs.

Solution: allows anyone to develop their own solutions on top of the Work OS infrastructure.

While the Work OS offers endless no-code options, the Work OS API is open for low-code additions as well. This year, we launched the monday apps Framework allowing organizations to easily develop any kind of work management solution on top of API playground

The framework is independent of any one technology (e.g. languages, frameworks, infrastructure, etc.) and provides a set of tools to help developers quickly and easily build any app your company needs.

The monday apps marketplace

And that’s only half of it. You don’t have to build a new solution every time a need arises. We also have an entire marketplace of apps built by external developers.

With the launch of our new apps marketplace in October, our growing ecosystem partners and builders now have the platform to develop and share countless apps – for every vertical, use case, and external tool.

Within the marketplace, you can access and install custom views, widgets, integrations, and automations that fit your business needs with a click of a button. 

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Permissions, governance, and admin control

Challenge: When it comes to digital change in larger companies, governance has become a growing concern. For a fair and secure environment, you must be able to control access to its systems, granting viewing or editing capabilities to those that need it, and restricting those who don’t.

Solution: offers an easy permissions system, allowing admins to navigate these restrictions and select what level of permission granted to each user.

Here are just a couple of examples of multi-level permissions in the Work OS:

  • Board-level permissions – With board-level permissions, you can build boards and grant access to individual users and roles or restrict access only to certain teams to keep sensitive workflows private. 
  • Item-level permissions – Define which users can access which information on a given board.
  • Integration permissions – Integration capabilities are important, but when granted to every employee in a large-scale enterprise, it can be difficult to control and ensure data security. In just a few clicks, admins can grant these capabilities to the select users who need them.

permissions board

Protecting your organization with built-in compliance and security

Challenge: In today’s cyber environment where drastic changes have provided more opportunities to prey on remote workers, an effective security program is crucial to protect enterprises from data infringement threats. 

Solution: Work OS is built with stringent security measures and upholds strict security protocols to secure data in alignment with enterprise industry standards.

We proactively perform annual security audits and assessments to ensure that our security standards are never compromised, including penetration tests and a managed bug bounty program.

Check out our trust center" href="" target="_blank">Check out our trust center security certifications

Among our various security features to protect your organization’s data, the Work OS includes two-factor authentication to add an extra layer of security, single sign-on that integrates with any identity provider, SCIM allowing companies to control user provisioning from their own centralized system, and personalized key management allowing companies to use their own unique inscription key.

According to Joerg Klueckmann, VP Marketing of Global Growth Programs at Software AG, “As the second-largest software company in Germany, data security is extremely important to us. Before adopting our experts checked to make sure the enterprise plan met all of the compliance regulations. And we can certainly say that is enterprise-ready in this context.”

Gaining visibility and insights with advanced reporting and analytics

Challenge: As companies scale, especially in a remote environment, their ability to see where everything stands is hindered, and lack of visibility becomes more and more of a challenge. 

Solution:’s views and dashboards allow you to see where everything stands at all times.

With multiple views and dashboards, users can pull data and information from any number of boards and get insights into any aspect of their work. 

They can isolate variables or get a bird’s eye view of projects, processes, and workflows to ensure everyone is aligned, identify bottlenecks at a glance, balance workloads, and base decisions on a single source of truth. 

The Enterprise Plan also includes automatic dashboard reports sent straight to your inbox.

Chris Funk, a Senior Product Manager at Zippo, told us that they were able to become even more productive after transitioning to remote work because they started using features like Workload Status.

“I am easily able to show my boss an accurate picture of our workload. What we’re working on and who’s doing what so he’s able to know exactly how we’re spending our time,” says Chris.

This year, we launched even more capabilities that help companies view and analyze data in different ways:

  • Board pivot capabilities, allowing enterprises to make data-driven decisions quickly by pulling info and data from any group, board, or external tools in a matter of minutes.
  • Org chart to achieve organizational transparency and clarity with a simple drag and drop that can easily be altered as the company structure changes and scales.
  • Working status, giving managers the ability to view the work status and availability of every member of their team at a glance and easily allocate resources without daily syncs.

Connecting tools and teams with easy integrations

Challenge: Too. Many. Tools.

Large companies too often use disconnected software for every department and use case. These disparate tools create silos of trapped information, causing double work, and keeping managers and employees from gaining the crucial insight they need to work effectively.

Solution: You guessed it Work OS. With the help of the platform’s integrations, enterprises can connect people, tools, and processes together. 

By integrating with all of the external tools used by the organization, enterprises are able to establish one go-to platform for all employees in all aspects of work. already has easy integrations to enterprise-grade software like Salesforce, Jira, Google Workspace, Microsoft Teams, Adobe, and so many more. In addition, the monday apps Framework and marketplace allows you to build custom integrations of your own and access one of the many built by other developers. customers are able to streamline cross-organizational workflows by integrating their Work OS with countless external tools. For instance, the NHL uses a integration with SurveyMonkey to create a custom request workflow for people to request a Stanley Cup appearance in various events and gatherings.

Zippo uses the Gmail integration to easily work with their suppliers in China. Once their product status in changes to approved, an email is automatically sent to their contact informing them to so they can get started on the paperwork, send it to the suppliers, get all the signatures, and get the files back to Zippo.

Automation recipes

Challenge: It’s not hard to see the value in automating menial tasks within a large organization. It allows companies to save valuable time, minimize human error, and make room for talented employees to focus on work that matters.

However, many companies are hesitant when it comes to automation because it often seems complex and rigid, incompatible with the way they work.

Solutions: When it comes to quick and efficient automation empowers teams with predefined automation recipes, where they can easily customize an event inside the platform (like the changing of a status) to trigger an action (like sending a notification). These easy automations allow users to eliminate tedious tasks with the click of a button.

Another enterprise customer, Genpact, a professional services firm, was able to streamline their digital marketing and creative processes as well as increase visibility with a simple integration. As soon as a brief is created, all the relevant members are notified and able to see what the project status is at all times.

2021 and beyond

While already the ultimate solution for your enterprise, we are far from done. As the Forrester Report highlighted, “continues to present an aggressive, unique roadmap and thus far has been able to deliver on promised features.”

With a promising roadmap for 2021, stay tuned as we roll out more ways for enterprises to thrive and empower teams in any environment, no matter the changes and challenges.

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