Work OS powers any team in any industry to create the solutions they need to run every aspect of their work. With more than 115,000 paying customers relying on our platform, safeguarding their data and privacy is always at the forefront of our minds.

And that’s why with the growing need to comply with our enterprise customers’ local privacy laws and regulations, we’re opening up data centers outside of the US, starting with a new EU data region in Frankfurt, Germany.

This new data region, operated by Amazon Web Services (AWS), allows enterprise customers with European data residency requirements to store their data in Germany.

Customers who select the EU data region as their region of choice will have the ability to store data within the European Union’s borders and also enjoy the added benefit of faster access to the platform.

As the second-largest software company in Germany, data security is extremely important to us. Our experts checked to make sure the Enterprise plan met all of the privacy and compliance regulations. And we can certainly say that is enterprise-ready in this context.
Bill Carney, VP Growth Marketing, Software AG is one of the few work operating systems offering a data residency option in the EU data region. With over 2,500 paying customers in Germany, is expanding into the German market with dedicated teams in sales, customer success, and partners to support this effort.

Read on to learn how your business can take advantage of’s EU data region.

EU Data Region FAQ: What you need to know

What is a data region?

A data region is a geographical region (country/continent) where customer data such as posts, images, and files are stored. Your customer data and backups are only stored with the region of choice, and we will never move it outside that region.

Which data regions does support?

Our default data region is in the US and our new EU data region in Germany. Additional data regions are currently under review and will be announced in the future.

How will the new EU data region be rolled out?

The EU data region is now available with most core features. Any missing features will be implemented later in 2021.

How do I select a data region?

At this stage, as an enterprise customer, all you have to do is submit a request to your local partner or account manager, and they will take care of it on your behalf.

Does the guarantee to store customer data in a specific region apply to sub-processors as well?

Yes, it applies to sub-processors that process customer data on our behalf. To view the sub-processors in use in the EU data region, click here.

Will all data in my account be stored in the data region of choice?

All customer data (i.e. the data you upload to the platform and which we process on your behalf) will be stored in the data region selected by you**. The data we control (e.g. user credentials, profiles, and usage analytics) will be stored in our default data region (US). To learn more about the data we process and the data we control, please see our Privacy Policy.

Automations and Integrations data will be hosted in the EU data region during the second half of 2021. Automations and Integrations metadata will be stored in our default data region.

**As is headquartered in Israel, customer data will be also processed in Israel, which is deemed by the European Commission as affording an ‘adequate’ level of data protection