Rebecca Noori,
Posts by this author
Network performance monitoring: How to boost speed and security
In 1969, the first message ever sent over ARPANET, the early ancestor of the internet, was LO. We bet you...
AI in procurement: Faster sourcing, stronger vendors
Best supplier. Best price. Least amount of hassle. This trifecta is the holy grail for procurement teams, but...
Top 8 Intercom alternatives to consider in 2025
Intercom has long been a go-to for live chat and customer communication, but it’s not the only platform in...
AI in knowledge management: Turning data into instant answers
Imagine walking into the world’s largest library — millions of books, documents, and archives stacked to...
IT operations management: How to unlock operational excellence in your business
In January 2025, Barclays Bank suffered an IT outage caused by a mainframe failure. It wasn’t one of those...
What is a change agent and how do they drive transformation?
“The only thing that’s constant is change.” Philosopher Heraclitus likely had no idea that his...
Enterprise asset management for smarter spending and greater ROI
Business looks good on the surface. Revenue is strong, customer loyalty’s up, and everything seems solid,...
Automated quality management: How to deliver better service at scale
Customers remember when they have an exceptional experience with a support agent. Someone who listens to...
What is an IT ticketing system, and how does it benefit your business?
In large organizations, IT teams field hundreds, even thousands of service requests a week. Some come in...
AI for ITSM: From reactive support to predictive service
IT service management is ripe for an overhaul. Traditionally weighed down by spreadsheets, email chains, and...
Transform HR service management with an ITSM mindset
Employees mainly contact HR when they need something. They get in touch to update their address or query a...
What is ITIL? The framework behind successful IT operations
When a city’s traffic system runs well, you barely notice it. Lights are timed just right, lanes are...
What is IT asset management? How it extends the value of your tech
Enterprise companies don’t run on caffeine alone—they run on tech. Hardware, software, and cloud-based...