Rebecca Noori,
Posts by this author
Essential asset management software features every business should evaluate
It’s easy to acquire assets in business, but it’s much harder to manage them. Or at least, manage your...
Freshdesk vs Freshservice: A full comparison for 2026
It’s easy to get tripped up by Freshdesk vs. Freshservice, the similar-sounding flagship products from...
IT financial management: The key to smarter tech spending
Every line item on your balance sheet needs to earn its place, so it pays to understand exactly how much your...
A guide to Service Agents: The backbone to modern customer support
Working in an organization’s support function is no easy task. Service agents are often faced with...
AI supplier management for speed, insight, and resilience
In March 2021, a giant container ship blocked the Suez Canal — an artery that handles roughly 12% of global...
AI contract management for increased efficiency and compliance
For years, contract management has meant late, coffee-fueled nights spent untangling dense legal language to...
IT asset tracking: How to safeguard your tech and your budget
Chicago Public Schools reported more than 77,000 laptops and tablets missing in 2021. These were no small...
10 alternatives to Jira Service Desk: A comparison guide for 2025
IT help desk is the first port of call for everything — from a printer that won’t power up to a major...
Top 10 alternatives to Zoho Desk: A comparison guide for 2025
Zoho Desk is a popular choice for managing customer support, but it’s far from the only option out there....
What is incident management? How to minimize disruptions and recover faster
In July 2024, a routine software update at cybersecurity company CrowdStrike spiraled into a global outage...
ITSM knowledge management for fast, accurate service answers
If you’ve ever raised an IT ticket, you know the frustration of waiting hours (or days) for a fix that’s...