Rebecca Noori,
Posts by this author
What is a change agent and how do they drive transformation?
“The only thing that’s constant is change.” Philosopher Heraclitus likely had no idea that his...
Enterprise asset management for smarter spending and greater ROI
Business looks good on the surface. Revenue is strong, customer loyalty’s up, and everything seems solid,...
Automated quality management: How to deliver better service at scale
Customers remember when they have an exceptional experience with a support agent. Someone who listens to...
What is an IT ticketing system, and how does it benefit your business?
In large organizations, IT teams field hundreds, even thousands of service requests a week. Some come in...
AI for ITSM: From reactive support to predictive service
IT service management is ripe for an overhaul. Traditionally weighed down by spreadsheets, email chains, and...
Transform HR service management with an ITSM mindset
Employees mainly contact HR when they need something. They get in touch to update their address or query a...
What is ITIL? The framework behind successful IT operations
When a city’s traffic system runs well, you barely notice it. Lights are timed just right, lanes are...
What is IT asset management? How it extends the value of your tech
Enterprise companies don’t run on caffeine alone—they run on tech. Hardware, software, and cloud-based...
Say goodbye to chaos with AI powered service operations
Marketing manager Karina needs to upgrade the office’s conference room video system for an important client...
SLA vs. SLO vs. SLI: Decode these metrics for optimal service performance
When someone opens ChatGPT, they expect it to respond quickly, without any hiccups. If something goes wrong,...
Here’s why you should switch to legal workflow automation
As legal becomes more embedded in business operations, manual processes are no longer sustainable. Instead,...
AI in asset management: How to protect your business investments
Every company has assets — financial investments, physical equipment, or intellectual property that need...
AI inventory management: Hit higher profits with smarter stock control
In 2013, US retailer Walmart lost an estimated $3 billion in sales due to out-of-stock merchandise. The...