Rebecca Noori,
Posts by this author
IT financial management: The key to smarter tech spending
Every line item on your balance sheet needs to earn its place, so it pays to understand exactly how much your...
A Guide to Service Agents: The Backbone to Modern Customer Support
Working in an organization’s support function is no easy task. Service agents are often faced with...
AI supplier management for speed, insight, and resilience
In March 2021, a giant container ship blocked the Suez Canal — an artery that handles roughly 12% of global...
AI contract management for increased efficiency and compliance
For years, contract management has meant late, coffee-fueled nights spent untangling dense legal language to...
6 core ITSM processes every IT team should master
When service requests go unanswered or incidents drag on, it’s rarely a technology problem — it’s a...
IT asset tracking: How to safeguard your tech and your budget
Chicago Public Schools reported more than 77,000 laptops and tablets missing in 2021. These were no small...
10 alternatives to Jira Service Desk: A comparison guide for 2025
IT help desk is the first port of call for everything — from a printer that won’t power up to a major...
Top 10 alternatives to Zoho Desk: A comparison guide for 2025
Zoho Desk is a popular choice for managing customer support, but it’s far from the only option out there....
What is incident management? How to minimize disruptions and recover faster
In July 2024, a routine software update at cybersecurity company CrowdStrike spiraled into a global outage...
ITSM knowledge management for fast, accurate service answers
If you’ve ever raised an IT ticket, you know the frustration of waiting hours (or days) for a fix that’s...
Network performance monitoring: How to boost speed and security
In 1969, the first message ever sent over ARPANET, the early ancestor of the internet, was LO. We bet you...
AI in procurement: Faster sourcing, stronger vendors
Best supplier. Best price. Least amount of hassle. This trifecta is the holy grail for procurement teams, but...
Top 8 Intercom alternatives to consider in 2025
Intercom has long been a go-to for live chat and customer communication, but it’s not the only platform in...