Alicia Schneider,
Posts by this author
Why your business needs a customer portal to thrive in...
Nobody wants to wait on hold for a service agent to pick up, or worse, send an email to customer service for...
5 best AI help desk software solutions for 2025
Artificial intelligence (AI) is bringing all kinds of productivity hacks to different work tools and software...
How an AI ticketing system will transform your business...
Customer service teams rely on ticketing systems to handle and sort incoming customer requests. Traditional...
How to increase car sales with a CRM for automotive...
These days, the first place customers look at a car is online. Compared to walking into a dealership and...
6 steps to implement and automate a quote management...
Sending quotes might seem straightforward, but for a quote to turn into a sale, there’s a lot that goes on...
5 CRMs for service businesses to know in 2025
If you’re not tracking your customers’ data, you’re missing out on golden opportunities to surprise...
11 business management software solutions [2025]
Business management software is meant to make it easier for your team to complete their work. Whether setting...
How to choose an Enterprise Service Management software
Enterprise service management, abbreviated as ESM, extends the principles of IT service management to allow...
7 best mortgage CRM software solutions
With so much paperwork, documentation, regulations, and communication that goes into closing a mortgage,...
4 best invoice management platforms to streamline...
One single invoice can take days to process. Once it’s received, data gets extracted, it’s verified with...
Technical leadership: a comprehensive guide
Technical leaders wear many different hats: they’re the go-to person for technical problem solving, they...
What is rapid application development (RAD)? The...
As the name implies, rapid application development (RAD) focuses on quick, iterative development for new...