monday reviews is our latest blog series where we provide the facts about different project management tools—no BS and no hyperbole needed. Keep scrolling for our analysis and to learn more about all the project management tools out there. Enjoy! 😊

3 letters: C R M.

Trust me, those 3 letters are a pretty HUGE deal.

How important, you ask? CRM software has been proven to increase business efficiency by 73% when implemented. It is estimated that CRM market value will reach $113.46 billion by 2027.

If you’ve been considering Zoho CRM and you’re wondering what it costs, you’ve come to the right place.

In this article, we’re going to take a long look at Zoho CRM, paying special attention to its pricing structure. We’ll also explore how monday.com could be a great Zoho CRM alternative.

What is Zoho CRM?

Zoho CRM is a cloud-based CRM platform, which means it can be accessed from any device. It manages a wide range of customer relationship tools, including:

  • Emails
  • Sales calls
  • Social media marketing

You can conduct presentations and meetings as well as organize webinars, convert attendees to leads, and get webinar reports.

If you opt for Zoho CRM’s free trial, you can only add 3 users to your account. When your trial is up, you’ll automatically be moved to the Free Edition, which has fewer features.

Although no data will be lost, you won’t have access to any higher edition functions without subscribing.

What type of pricing plans does Zoho offer?

1. Standard Plan

Zoho CRM’s Standard paid plan costs $18 per user per month on a month-to-month basis. If you were to pay for an entire year up front, you’d be given a discounted rate of $12 per user per month.

What do you get with Zoho’s Standard plan?

Regardless of whether you opt for a monthly or annual plan, the features for Zoho plans are fairly similar across the board.

The Standard plan is one of their most basic plans.

What’s included:

  • Scoring Rules
  • Workflows
  • Multiple Pipelines
  • Mass Email
  • Custom Dashboards

2. Professional Plan

The Professional plan for Zoho CRM costs $30 per user per month on a monthly plan. An annual plan would cost $20 per user per month.

What do you get with Zoho’s Professional plan?

A Zoho CRM account on the Professional plan includes everything from the Standard plan. It also comes with a couple more features.

What’s included:

  • SalesSignals
  • Blueprint
  • Web-to-Case Forms
  • Validation Rules
  • Inventory Management

3. Enterprise Plan

The Zoho CRM Enterprise plan has a month-to-month rate of $45 per user per month. Annual subscriptions are discounted at $35 per user per month.

What do you get with Zoho’s Enterprise plan?

Zoho’s Enterprise plan is their most popular. It includes all features from Standard and Professional, but with some more advanced options.

What’s included:

  • Zia AI
  • CommandCenter
  • Canvas
  • Multi-user Portals
  • Advanced Customization
  • Mobile SDK & MDM

4. Ultimate plan

The Ultimate plan is Zoho CRM’s largest offering. It costs $55 per user per month with a monthly subscription. Annual subscribers save a bit, with pricing falling to $45 per user per month.

What do you get with Zoho’s Ultimate plan?

With Zoho’s Ultimate plan, you get every feature from the previous plans along with several advanced features.

What’s included:

  • Advanced BI – bundled with Zoho Analytics
  • Enhanced Feature Limits 
  • 30 Day Trial 

Is Zoho CRM the best customer relationship management software for you?

Answering this question is not simple. However, you have to think carefully about what and how you intend to use the software that you inevitably choose.

When you look at the numbers, 87% of people say that the biggest benefit of a CRM is improved sales.

Key CRM statistics

(Image Source)

But you have to make sure that you choose the right system for your company.

CRM systems increase sales and marketing returns while lowering costs. They also help implementers cover every aspect of their business, from social media campaigns to customer service.

But not every CRM system is right for every business. What could be a slam dunk purchase for one organization could be a total disaster for a company with different wants and needs.

Zoho is a decent option when it comes to CRM software, but it misses the mark when it comes to customization and the inevitable expansion of your business.

Let’s take a look at what we offer here at monday.com, so you can decide for yourself which is the best option for you.

Get started

What is monday.com?

While Zoho is a fine CRM tool, let’s talk about an even better one.

monday.com is not CRM software. It has a CRM component that can rival any customer relationship management service on the market, but it’s also a lot more than that.

monday.com is a fully optimized Work OS with a CRM tool that lets you manage tasks, sales pipelines, and onboard your customers — to name a few fine features — all through easy-to-use templates.

example of monday.com's CRM template

With monday.com’s CRM template, you can manage your lead capturing efforts, contacts, your sales pipeline, order management, marketing activities, team tasks, customer support interactions, and more.

On top of that, the Work OS allows you to stay on top of projects and workflows for teams so that they can begin business functions, shape work processes, adapt to changing needs, create transparency, collaborate, and eliminate a lot of time-consuming manual work through automation.

Countless integrations will help keep your work seamless by utilizing some of your favorite tools.

It’s the perfect CRM solution, plus more.

The proof is in the pricing!

In terms of pricing and software, monday.com takes the cake. If you’re looking for a customizable option with all of the bells and whistles, monday.com is the site for you. Zoho is a fine option, but it just doesn’t pack the same punch as monday.com.

With their easy-to-use templates and flexible pricing plans, you can improve your business’ customer relationship management with ease.

Whether you’re tracking leads, managing sales pipelines, or onboarding customers, monday.com is fully customizable, so your team can get started with any task as soon as possible.

If you still have questions, get in touch with our team. Or why not take a look at our CRM template to help you get up and running as quickly as possible?

Get started