monday vs. HubSpot: Choosing the best CRM for your team

Choosing the right CRM for your business can spell the difference between well-organized client accounts and nurtured leads to prospects falling through the cracks. However, with so many CRMs on the market, selecting the best one can feel like a daunting task.

monday CRM and HubSpot CRM are two of the most popular options, used and loved by many different types of teams across a variety of industries. Still, there are critical ways these two platforms differ, meaning there might be one that’s better suited for your team.

This blog post will dive deeper into comparing the two so you can better understand the differences between the platforms and assess which one is right for you.

At a glance: monday vs HubSpot

Want to quickly compare monday CRM and HubSpot CRM side-by-side? Here’s a look at all the basic information you need to know at a glance.

monday vs HubSpot: Features

Finding the right CRM means choosing a product with features that fit your existing workflow, not fitting your workflow to a specific software. The CRM you go for should also enhance your workflows by making them easier and more intuitive. Both monday CRM and HubSpot CRM have some great features that make keeping on top of leads and clients easier. Let’s have a look.

monday CRM features

Some of monday CRM’s most important features include:

• Build your own custom automations: Create powerful automations in just a few clicks to remove the burden of manual tasks like client follow-ups, communications, and reminders
• Advanced email tools: Personalize your customer emails with AI-assisted email composition, mass personalized email functionalities, and email sync and tracking
• Sales dashboard: See all the most important sales information at a glance such as team goals, forecasting, activity tracking, and more
• Visual pipeline and work views: Choose from over 27 different work views to visualize your progress, such as Timeline, Kanban, Calendar, and more

HubSpot CRM features

Here are a few of HubSpot CRM’s best features:

• Real-time pipeline view: Get an up-to-date overview of your pipeline on a visual dashboard that updates as you go
• Meetings scheduler: Help your leads book a meeting through email or a calendar on your website at times that work for you
• Live chat software: Connect with website visitors and leads instantly with a live chat feature to deliver quick responses
• AI email writer: Use AI to generate quick templates for email outreach that can be tailored to different audiences

monday vs HubSpot: Integrations

Integrations can make a good CRM even more functional by connecting with the work tools you already use. When considering different CRM options, you don’t necessarily need to go with the one that offers the most integration possibilities, but rather the one that offers the integrations with the apps you use most. Here’s a look at some integration options with both monday CRM and HubSpot:

monday CRM integrations

With over 200 apps and integrations, monday CRM offers connections with some of the most commonly used work platforms. Your team can connect with essential tools such as:

• Google Apps
• Mailchimp
• Slack
• Zendesk
• Calendly
• GetSign

Integrations with monday CRM are also easy to connect, allowing you to get started instantly and allowing important sales data to flow between your monday CRM and the apps you use.

HubSpot CRM integrations

HubSpot CRM integrates with over 1,000 apps through the HubSpot App Marketplace, allowing its users to continue seamlessly using other work tools. Here are a few of HubSpot CRM’s most popular integrations:

• Salesforce
• Pipedrive
• Zoho CRM
• Microsoft Dynamics 365
• Google Apps
• Zapier

It’s also important to note that both monday CRM and HubSpot have integrations with one another, meaning if you use monday CRM and HubSpot for another service like its Commerce Hub, you can connect the two.

monday vs HubSpot: Pricing

Price is another important factor to take into consideration when shopping around for CRM software. Of course, you want to go with an option that offers affordable pricing, but it’s also important to look at pricing in terms of value for your subscription and not only a dollar amount. Let’s compare monday CRM plans and prices with HubSpot CRM.

monday CRM pricing

Here’s a short breakdown of monday CRM pricing:

• Basic: $12/seat/month, includes unlimited contacts pipelines, and boards, lead and contact template, unlimited free viewers, and more
• Standard: $17/seat/month, includes everything from the Basic plan plus advanced account and contact management, 2-way Gmail and Outlook integration, activity management, 250 custom monthly CRM automations and integrations, and more
• Pro: $28/seat/month, includes everything from previous plans and sales forecasting, email tracking and automations, mass emails, sales analytics, 25,000 monthly CRM automations and integrations, and more
• Enterprise: Price based on a custom quote, but includes everything from previous plans in addition to lead scoring, team goals, advanced analytics, account management, enterprise-level security, automation, and integration, multi-level permissions, and more

HubSpot CRM pricing

Here’s a look at HubSpot’s plans and pricing options:

• Free: HubSpot CRM is free for unlimited users and includes access to all of HubSpot’s free tools, like sales, marketing, service, and others
• Starter: Starting at $15/seat/month, including everything in the free plan plus 1,000 marketing contacts, live chat without HubSpot branding, more automations and form actions, higher email send limits, more reporting dashboards, and more
• Professional: Starting from $800/month for 3 seats in addition to a one-time onboarding fee of $3,000, including everything from previous plans plus 2,000 marketing contacts, unlimited automations and form actions, even higher email send limits and reporting dashboards, and more
• Enterprise: Starting at $3,600/month for 5 seats in addition to a one-time onboarding fee of $7,000, includes everything from previous plans plus 10,000 marketing contacts, customer journey analytics, custom events, multi-touch revenue attribution, and more

monday vs HubSpot: Ease of use

Both monday CRM and HubSpot CRM have intuitive interfaces that aren’t difficult to use. To see how both stack up side-by-side, let’s have a look at the ease of use of both platforms and what users say on each one.

monday CRM ease of use

monday CRM is known for its simplicity, particularly for new users. While there are many features, it’s simple enough to customize your work views and boards to focus only on the features and information you want to see. According to reviews of the platform on TrustRadius, users call monday CRM “simple, easy to use, and helpful for managing leads and sales” and an “easy, simple, yet powerful CRM.” Other users claim that adding new users to the software was a breeze, saying that “as opposed to other CRM tools, the onboarding time was short.”

HubSpot CRM ease of use

HubSpot CRM also ranks high on usability from many users on its TrustRadius page, however, with more features available in the HubSpot suite of products, some users get lost. Still, many users find HubSpot CRM simple, with customers saying it’s “easy and intuitive to navigate” and “it’s very easy to use and keeps important communication responses right where I need them.”

It’s also important to note that some users report that certain features aren’t as straightforward as they’d like, for example, one user claims that “reporting and dashboards are difficult to use and get the information,” and another the platform’s analytics are “not easy for anyone without any previous experience to set up and configure.”

monday vs HubSpot: Support

Customer support is another important aspect to take into consideration when choosing software, as it can be important to lean on through the adoption of a new platform and particularly the onboarding process. Here’s a look at what you can expect from both monday CRM and HubSpot customer support.

monday CRM support

monday CRM offers plenty of support and resource options to get you onboarded with ease. From videos, webinars, and a Knowledge Base for common inquiries, monday CRM strives to set its users up for success. There’s also a community where users can connect with one another to share tips and ask questions. Depending on the plan you select, you’ll be able to access direct support such as 24/7 customer support or a dedicated customer success manager.

HubSpot CRM support

HubSpot CRM also offers its users several support options. There is also a community where users can discuss roadblocks and ask questions, as well as a knowledge base, and HubSpot Academy with training videos. Depending on the plan you choose for HubSpot CRM, you’ll get access to different types of support. Paid plans offer access to 24/7 email and in-app chat support as well as one-on-one technical support. There are also tailored onboarding specialists available with an onboarding plan.

monday vs HubSpot: Customer reviews

A good way to gauge which software might meet your team’s needs is to look at what other users are saying about their experience with a platform. Both monday CRM and HubSpot CRM have generally favorable reviews online, so let’s take a look at what users have to say.

monday CRM customer reviews

G2 score: 4.6/5

monday CRM scores high on popular software review site, G2. In general, users cite the pros as being the platform’s ease of use, customization options, automations, and intuitive interface. Many reviewers on the site share positive experiences with the platform, stating that “monday CRM stands out among CRM solutions due to its exceptional ease of use, powerful automation capabilities, and vibrant visual interface.” Other users call it “an incredible asset to [their] team” and “extremely easy to navigate.”

Another reviewer noted how monday CRM is easier for teams to adopt in the long term:

“Over the years, we’ve set up many clients on HubSpot and SalesForce. They get excited about all the fancy bells and whistles. But a few months down the line, they’re not using it. Why? Because it’s just too much for their needs. And the learning curve is too steep. monday, on the other hand, can start out super simple — and then get more complex over time. And it’s fully customizable.”

HubSpot CRM customer reviews

G2 score: 4.4/5

HubSpot CRM also has generally favorable reviews on its G2 page. Users tend to like the platform’s ease of use, email marketing tools, and automation benefits. Users call it a “very refined CRM” and another says that HubSpot CRM is “a great tool to bring together a timeline of events on a client account in an area where we can collaborate on what we as a company need to do.”

However, some users also note the drawbacks of HubSpot CRM, for example, one user says that “many features that are rather basic are hidden behind paywalls thus encouraging me to consider looking for other CRMs” and another says that there’s a “lack of some common functions in different CRM like resending emails.”

monday vs HubSpot: Which is the right platform for you?

Both monday CRM and HubSpot CRM are reliable options for keeping in touch with leads, organizing communications, and collaborating on sales. Both are easy to use, intuitive platforms. Both offer good customer support and have plenty of great reviews. So, which one should you go for?

HubSpot CRM is a good choice if you’re already using other HubSpot products, like its Marketing Hub, Sales Hub, or others. Otherwise, as a standalone CRM, it can feel a little more overwhelming than other products. Additionally, the platform has a steeper learning curve, making onboarding a little more lengthy. Finally, for the price you’re paying for professional-level plans including onboarding fees, costs can add up a lot quicker when compared to other platforms like monday CRM.

monday CRM, on the other hand, offers the best of both worlds. As part of monday.com’s suite of products, the CRM platform easily integrates with monday work management without any clutter as both products have a similar interface. Additionally, monday is a lot quicker to set up and get the hang of, helping teams onboard quickly and seamlessly. Lastly, prices are flexible and based on how many users you need with no hidden costs for onboarding, making it easier to keep track of exactly how much you’ll be spending.

What else makes monday CRM the better choice?

monday CRM offers teams a tool that can be both robust and simple, easy to use but packed with essential features, and flexible yet complex enough to handle larger tasks.

As a platform, monday CRM is highly customizable and flexible, allowing it to cater to different needs while still fitting specific workflows and use cases across the board. Let’s have a closer look at some of the features that makes monday CRM the best choice:

• Manage, track, and organize leads in one unified place
• Hundreds of templates to help you get started quickly
• Customer support team with a 60-minute or less response time
• Advanced time-tracking and reporting tools
• In-app collaboration and communication features in real-time
• Flexible pricing that fits the number of users you need
• AI-driven features to accelerate your team’s sales
• Post-sales management tools to stay on top of client projects
• Sales operations feature for hiring and offering your team resources
• Mobile app to keep up-to-date on contacts and tasks wherever you are

With monday CRM, your team can benefit from a platform that’s simple to use yet keeps all their sales, contacts, leads, and tasks information properly organized and within reach. The best part is that monday CRM is highly flexible and can scale with your business, so as your team grows, your CRM can grow alongside it without having to worry about switching platforms down the line.